Hello, @pankaj kumar,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @Sera,

Thank you so much for purchasing our theme and contacting our support center.

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. https://help.market.envato.com/hc/en-us/articles/202821510

You can download the latest theme installation file from here: https://www.8theme.com/downloads/

Please also refer to our theme documentation here: https://www.8theme.com/documentation/docs/theme-installation/

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Awais Bhatti,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

To address the issue, we have implemented a new code snippet in your child-theme/functions.php file. For your reference, we have uploaded images detailing these changes in the private content area.

add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Please note that the Shop page is a default feature of the WooCommerce plugin and functions as an archive page.

We hope this resolution meets your expectations. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Yitzhak,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this helps.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

We would like to inform you that you can modify the design type for your products by navigating to the following path in your website’s admin panel:

XStore > Theme Options > WooCommerce > Shop > Product Design

This adjustment is applicable for both desktop and mobile devices.

1/ We regret to inform you that it is not possible to fulfill your request at this moment as it requires additional code customization.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your understanding and patience in this matter.

2/ You can change the transparency and or background color of the button on a mobile device, Please add the next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

@media only screen and (max-width: 768px) {
.product-view-default .footer-product .show-quickly {
    opacity: 0.5 !important;
    color: white !important;
    background-color: blue !important;
}
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @ryanasm81,

Thank you for your response.

1/ We are glad to hear that you have solved a majority of the issues.

2/ To further assist you, could you please provide a screenshot of the remaining problem? This will enable us to better understand the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @finleydesign,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly ask you to insert the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS in your admin panel.

.main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
    display: flex;
    justify-content: center;
}
.products-loop .ajax-content, .products-loop {
    display: flex;
    flex-wrap: wrap;
    flex: 1;
}
.content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}
.content-product .quantity-wrapper {
    margin-right: auto;
    margin-left: auto;
}
.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}

Additionally, If you wish to limit product titles, Please navigate to XStore > Theme Options > Wocoomerce > Shop > Product design and set title limit type as per your requirement and publish it. https://paste.pics/RR85U

We trust this will resolve the problem. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of your website using a Chrome browser on a personal mobile device and are pleased to report that we did not encounter any issues. For your reference, we have recorded a video demonstrating the functionality, which can be accessed in the private content area.

To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and attempt to access the website again.

Should the issue persist, please provide us with details regarding the mobile device and browser you are using. This information will greatly assist us in understanding and resolving the problem more efficiently.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @lare98,

Thank you for your response.

We would like to inform you that the styling and color settings located under “XStore > Theme Options > Styling/Colors” are applicable primarily to the theme’s default sections and buttons.

For detailed guidance on how to configure these settings, please refer to our theme documentation on Styling/Colors, available at: (https://www.8theme.com/documentation/docs/theme-options-styling-colors/).

Additionally, it is important to note that certain sections of your website pages may utilize elements from the Elementor plugin. To modify the colors of these sections, please use the color settings available within the Elementor page builder itself. The theme options will not affect sections created with the page builder.

We trust this information will assist you in managing your site’s appearance effectively. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohammed Abrar,

Thank you for contacting us and for using XStore.

1/ To better understand and address your issue, could you please provide a URL of the page on which you are facing the issue and screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

2/ Furthermore, for a more thorough examination of your settings, we request that you securely provide your site’s wp-admin access credentials in the private content area designated for sensitive information.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @iRockPod,

Thank you for your response.

Should you wish to modify the total price display on your website, kindly incorporate the following custom CSS code:

.bought-together-products .total-price {
    color: var(--et_dark-2-white);
    font-size: 2rem;
}

Additionally, if you require guidance on inspecting elements using Google Chrome, we recommend reviewing the article available at the following link: [Chrome DevTools Overview](https://developer.chrome.com/docs/devtools/overview).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @lare98,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the steps below to change the UI theme to white:

1. Navigate to XStore > Theme Options.
2. Proceed to User Preferences.
3. Click on UI Theme.
4. Select ‘White’ from the options available.
5. Click ‘Publish’ to apply the changes.

After completing these steps, kindly verify the changes.

For your reference, please see the image provided here: (https://paste.pics/RR5KV)

We hope this assists you in making the necessary adjustments. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

1/ In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

2/ To put a discount rate on the product page, Please read woocommerce documentation here:
https://woocommerce.com/posts/run-woocommerce-sale/#:~:text=To%20do%20this%2C%20go%20to,front%20end%20of%20the%20store.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Javito,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To view the changes, please clear your browser’s cache and revisit your site.

We have modified the layout condition for the archive page under XStore Builders > Product Archive Builder. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

The condition has been set to apply exclusively to the shop page. Consequently, the custom product archive builder layout will now only affect the shop page on your site.

Please note that other archive pages, such as category pages, will continue to utilize the default archive layout, which can be managed via XStore > Theme Options.

For your reference, images have been included in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team