Forum Replies Created

Viewing 30 posts - 3,061 through 3,090 (of 13,902 total)
1 2 3 … 102 103 104 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @YCHA,

    Thank you for contacting us and for using XStore.

    It appears that the issue you’re experiencing may be related to caching. We kindly request that you temporarily deactivate the Cache plugin and navigate to **XStore > Theme Options > Speed Optimization**. From there, please disable the following options: **Static Block Cache**, **Menu Cache**, and **Remove Query String**. Once these changes are made, please publish the settings.

    After completing these steps, kindly clear your browser cache and check your website again.

    We hope this resolves the issue. Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #422462 Copied In reply to: diagranms appears in the site, like in title, product description
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sayan Kundu,

    Thank you so much for purchasing our theme and contacting our support center.

    Kindly navigate to **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout > Pagination Type**, and set it to “Default.” Once done, please publish the changes.

    For your reference, Please see image for reference here: https://paste.pics/SACFR

    If the issue persists after making these adjustments, please provide us with access to your WordPress admin panel in the private content area, so we can further investigate and assist you.

    Thank you for your cooperation.

    Best regards,
    8Theme Support Team

    Please contact administrator
    for this information.
    #422458 Copied In reply to: xstore product archieve template does not work properly . please help
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for reaching out to us and for choosing XStore.

    To adjust the display settings on your main shop page, please follow these steps:

    1. Navigate to **XStore > Theme Options > WooCommerce > Product Catalog > Shop Page Display**.
    2. From there, you can select what you would like to display on the main shop page and publish your changes.

    For your convenience, you can refer to the following image for guidance: (https://paste.pics/SBVYD/n).

    Should you have any further questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #422454 Copied In reply to: and there is error in product shown area. in products area there is a sub catergories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @TheOne,

    Thank you for contacting us and for using XStore.

    Please add next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS: 

    .etheme-elementor-nav-menu--dropdown.nav-sublist-dropdown  .etheme-elementor-nav-menu-item-icon {
    font-size: 25px !important;
}

    You can change font size value as per your requirement.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #422446 Copied In reply to: Size of the image icon in header departments menu
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khan Arif,

    Thank you for your prompt response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    For your reference, please find the relevant image in the private content area.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422445 Copied In reply to: Suddenly Mobile View not work perfectly,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Art Cake,

    Thank you for using our theme and for contacting us.

    1/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #422441 Copied In reply to: the theme options is not work black screen
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your response.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your website to see the changes.

    We have successfully installed the “Custom Product Tabs for WooCommerce” plugin on your site. You can now edit each product and add custom tabs with unique content according to your requirements. Please ensure to save the settings after making any changes.

    We hope this solution meets your expectations. Should you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422439 Copied In reply to: custom tab 2 is showing is single product page builder customization but not showing in edit product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Please allow me to clarify the following points regarding the addition of custom tabs to your product pages:

    1. If you have added custom tabs using Elementor, these tabs will appear globally across all single product pages.

    2. If you would like to add unique custom tabs with different content for each individual product, you will need to use a third-party plugin to achieve this functionality.

    For further reference, you may consult the WooCommerce documentation on editing product data tabs here: [WooCommerce Documentation on Editing Product Data Tabs](https://docs.woocommerce.com/document/editing-product-data-tabs/).

    Once the plugin is installed, you can edit each product, add the desired custom tabs, and publish the changes accordingly.

    We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #422399 Copied In reply to: custom tab 2 is showing is single product page builder customization but not showing in edit product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khan Arif,

    Thank you for your prompt response.

    Upon reviewing the screenshot you provided, we have confirmed that the mobile panel appears correctly in the live customizer mode. However, it does not seem to display properly on the front end of the site when viewed on a real mobile device.

    This issue may be related to caching. We kindly suggest temporarily deactivating the cache plugin on your website and then checking the site again on a real mobile device.

    We hope this resolves the issue. However, if the problem persists, please feel free to provide us with access to your WordPress admin panel in the private content area, and we will be happy to investigate further and assist you.

    Best regards,
    The 8Theme Team

    #422393 Copied In reply to: Suddenly Mobile View not work perfectly,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    We kindly request that you refrain from creating duplicate topics to help us maintain an organized and efficient support process.

    Please refer to our response in the following thread and continue the discussion there:

    https://www.8theme.com/topic/how-to-add-categories-wise-deferent-product-on-website-home-page/#post-422389

    Thank you for your understanding and cooperation.

    Best regards,
    8Theme Support Team

    #422390 Copied In reply to: How to edit shop page in theme there are needed to edit
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for your response.

    We are currently unable to access your website. Could you kindly provide us with your WordPress admin access in the private content area so that we can investigate the issue and assist you further?

    Additionally, if your goal is simply to rename a button, you may want to try the following solution in your child theme: https://www.businessbloomer.com/woocommerce-rename-select-options-button-shop-page/

    To implement this, please copy the provided code and add it to the **Appearance > Theme File Editor > functions.php** file, then save the settings.

    For your reference, we have also included an image in the private content area.

    We hope this information is helpful. Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422389 Copied In reply to: How to add categories wise deferent product on website home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Khan Arif,

    Thank you for contacting us and for using XStore.

    Please navigate to XStore > Theme Options > Mobile panel https://www.8theme.com/documentation/xstore/xstore-features/xstore-mobile-panel/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    #422388 Copied In reply to: Suddenly Mobile View not work perfectly,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    You are welcome!

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #422376 Copied In reply to: How i delete Ⓒ Created by 8theme – Power Elite ThemeForest Author. footer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for your prompt response.

    We have thoroughly reviewed your website and did not encounter any issues. To further assist you, we created a test variable product, and we can confirm that the “Waitlist Notify” button is functioning correctly on your site.

    For your convenience, we have recorded a video demonstrating the process. You can find the video in the private content area for your reference.

    To resolve the issue you’re experiencing, we kindly suggest editing your existing variable products and configuring the variations as shown in the video.

    We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422368 Copied In reply to: waitlist notify button is not showing for out of stock items at product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @bzzxzz,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and review your website.

    Additionally, you can now edit the homepage using Elementor according to your requirements and update it as needed.

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #422358 Copied In reply to: I don’t know the reason for the main image displaying abnormally.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @zoljargal,

    Thank you for reaching out to us with your concern.

    To enable the default footer in your Cart/check out pages, kindly follow the steps below:

    1. Navigate to **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout > Footer**.
    2. Enable the option **”Use Default Footer”**.

    For your reference, please find an image in the private content area.

    Once this is done, you can proceed to customize the footer as per your requirements:

    1. Go to **XStore Builders > Footer Builder with Elementor**.
    2. Edit the footer according to your preferences and update it.

    For further guidance, you may refer to the following documentation:
    (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/)

    Should you have any questions or need additional assistance, please feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422354 Copied In reply to: How i delete Ⓒ Created by 8theme – Power Elite ThemeForest Author. footer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we have found no issues with the waitlist feature. The button is functioning as expected. To verify this, we created a new test product marked as out of stock, and the waitlist button worked correctly.

    For your reference, we have included a screenshot in the private content area.

    It appears that the issue may be related to the configuration of your out-of-stock product. We kindly suggest reviewing and editing the product settings to ensure they are correctly configured, both for regular stock and out-of-stock status. Once updated, please check the functionality again.

    Additionally, Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/waitlist-feature/

    Should you require further assistance, feel free to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422343 Copied In reply to: waitlist notify button is not showing for out of stock items at product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    1/ If you are using single product page layout with Elementor and wish to add custom product tabs, Please navigate to XStore Builders > Single product via Elementor > edit template > Tabs element settings > add custom tab https://paste.pics/RF78I

    2/ Should you require more tabs beyond these options, we suggest exploring third-party plugins such as:
    – WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
    – YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

    To assist you in resolving your issue, we have prepared a detailed video tutorial. Please watch the video and carefully follow the steps outlined to ensure the resolution of your concern.

    You can find the video link in the private content area of our website.

    We trust this video will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422340 Copied In reply to: custom tab 2 is showing is single product page builder customization but not showing in edit product
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Yusufc,

    Thank you for providing access to the wp-admin panel.

    We are pleased to inform you that the issue has been resolved. Kindly review your website after clearing your browser cache.

    Best regards,
    8Theme Team

    #422338 Copied In reply to: Slider skipping all slides and just show first slide problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @creatoys,

    Thank you for your response.

    Kindly refer to the following solution: https://www.businessbloomer.com/woocommerce-display-product-sale-price-end-date/

    We trust this will be helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422337 Copied In reply to: How to Display Sale Price End Date at Shop & Single Product Pages built with Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Yusufc,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #422294 Copied In reply to: Slider skipping all slides and just show first slide problem
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for your response.

    The My-Account page functionality comes from the WooCommerce plugin.

    1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the test.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    8Theme’s Team

    #422267 Copied In reply to: how to change register interface in our theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @creatoys,

    Thank you for contacting us and for using XStore.

    We recommend reviewing the solution provided in this discussion – https://www.8theme.com/topic/how-can-i-add-product-sale-counter-in-the-single-product/#post-377540

    Additionally, You need to add a Countdown Timer widget in the Single product builder via elementor. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    For example: https://xstore.8theme.com/elementor3/electronic-mega-market/product/arlo-spotlight-camera-security/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #422253 Copied In reply to: How to Display Sale Price End Date at Shop & Single Product Pages built with Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website to ensure everything is functioning correctly.

    Please note that we have deactivated the LiteSpeed Cache plugin on your website, which has successfully addressed the problem.

    Should you require any further assistance, feel free to reach out.

    Best regards,
    8Theme Team

    #422252 Copied In reply to: header on some pages not coming ok even cache cleared multiple times both server and browser
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @avenoir,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    We have deactivated third-party plugins on your site, You can re-activate them one by one and see which plugin is causing the issue.

    For your reference, please find the relevant images in the private content area.

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #422251 Copied In reply to: Price not showing on single product page.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Tal,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and revisit your site to verify the changes.

    To address the issue, we have disabled the “Sidebar Sticky” option under **XStore > Theme Options > WooCommerce > Shop > Shop Page Layout**.

    We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #422245 Copied In reply to: my filter side bar on desktop is jumping and not shows well the filters when scrolling
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @modestyestore,

    Thank you for contacting us and for using XStore.

    1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

    We trust that you will find this information useful in improving your website’s performance.

    We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #422243 Copied In reply to: Google Page Speed is very slow specially on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for reaching out to us with your concern.

    Please navigate to WordPress dashboard > Woocommerce > Settings > Account & Privacy > uncheck this option (Send password setup link (recommended)
    New customers receive an email to set up their password.) and save settings

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #422242 Copied In reply to: how to change register interface in our theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @raj,

    Thank you for your response.

    Please check this topic:
    https://www.8theme.com/topic/back-button-buy-now-instead-select-option/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    The 8Theme Team

    #422241 Copied In reply to: How to add categories wise deferent product on website home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Elly,

    Thank you for your response.

    To hide the WordPress admin bar, you can do the following:

    Log in to the WordPress admin dashboard
    Hover over Users on the left and click Your Profile
    Uncheck the box next to Show Toolbar When Viewing Site
    Scroll to the bottom and click Update Profile or Update User

    Please read and follow this article: https://www.wpbeginner.com/wp-tutorials/how-to-disable-wordpress-admin-bar-for-all-users-except-administrators/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme Support Team

    #422240 Copied In reply to: admin bar (toolbar) remove from dashboard
  • 1 2 3 … 102 103 104 … 462 463 464
    3,061–3,090 of 13,902 posts
Viewing 30 posts - 3,061 through 3,090 (of 13,902 total)
1 2 3 … 102 103 104 … 462 463 464