Hello,

Thank you for reaching out to us.

We are pleased to inform you that the issue has been resolved by re-selecting the logo image. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello,

In case this Nav menu element https://prnt.sc/RDBT6sQw4Cya is used in Header Builder via Elementor, the Mega menu settings should be the next – https://prnt.sc/0j3TOO7lg9L0 for this result – https://gyazo.com/1666d124cae96b4e6103aa48e2b44cd3 Video – https://www.youtube.com/watch?v=JiI6qDaVtY4

Another option is using the Mega menu element – https://prnt.sc/6–w-weCdPkT for this result – https://gyazo.com/7fd0dcb4055b23baae805941d7e10e25
Video – https://youtu.be/Qi0f1DWSH5U?feature=shared

Best Regards,
8Theme’s Team

Hello, liang,

Thank you for reaching out to us.

Please post different questions via separate topics next time https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ By default, there is no such possibility. It requires additional customization in files.

2/ You are using a 3rd-party plugin – Variation Swatches for WooCommerce, but we offer our own variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared In case you are not using our swatches you need to contact the support of the plugin directly.

We hope for your understanding and cooperation.

Best regards,
8Theme’s Team

Hello, Alfi,

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello, Dan,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello,

Could you please record a video demonstrating the issue?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

To assist you further and identify the root cause of this issue, could you please provide us with the following details?
1. The specific steps you take to set the VAT value.
2. Any plugins or third-party tools you may be using that could potentially interact with the VAT settings.
3. Whether you have noticed any patterns or triggers that cause the VAT value to change.

Additionally, we recommend ensuring that your theme and all related plugins are updated to their latest versions, as updates often include fixes for known issues.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

As long as you have an active support period for at least one XStore license, you are welcome to post your inquiries on our forum. However, we kindly remind you to always include a link to the website in question when submitting your query, just as you have done this time.

Could you please record a video of the problem and let us know what browser you use?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

Hello,

The “Register” button appears because we have updated the WooCommerce plugin settings. You can find more details in our documentation here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/
However, if you are experiencing issues with the functionality of the button within a window created using a third-party plugin, we kindly recommend reaching out to the developers of that plugin. This matter falls outside the scope of our theme’s functionality and support.

Thank you for your understanding.

Best regards,
8Theme’s Team

Hello,

After thoroughly reviewing the situation on your website, we have identified the cause of the fatal error. Specifically, the issue stems from an incorrect translation, as highlighted in the following screenshot: https://prnt.sc/LIFr3ITNxaco
Moving forward, we recommend exercising caution when translating strings, especially if they contain specific symbols. Omitting or altering such symbols in the translated version can lead to similar errors. Please note that this issue is not related to our theme but rather to the translation process itself, particularly when translations are created quickly without thorough review.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/ and replace [woocommerce_my_account] shortcode with My Account element using Elementor on My account page. Or provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To achieve your desired outcome, kindly create a static block with the content you wish to display. Once the static block is ready, you can add it to the desired area using the corresponding shortcode.

Best regards,
8Theme’s Team

Hello, Olga,

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

Hello, Olga,

Private Content

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

https://prnt.sc/M3f0QG88LODq You need to edit static block content – https://prnt.sc/8Q5dv6q-tdC9

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’ve enabled the registration via woocommerce plugin settings as described here – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ and it works on my-account page.

You need to contact the support of the tutor plugin, you are using, to get further assistance.

Best regards,
8Theme’s Team