Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with updating WordPress, as it indicates that an update is already in progress.

To assist you further, we recommend the following steps:

1. **Clear the Update Lock in the Database:**
Sometimes, WordPress creates a temporary lock in the database during an update. If the update process is interrupted, this lock may remain. You can manually remove it by accessing your database via phpMyAdmin or a similar tool and deleting the core_updater.lock record from the wp_options table.

2. **Check File Permissions:**
Ensure that your WordPress files and folders have the correct permissions. Incorrect permissions can sometimes prevent updates from completing.

3. **Disable Plugins Temporarily:**
Deactivate all plugins temporarily to rule out any conflicts. You can do this via the WordPress admin dashboard or by renaming the plugins folder in your WordPress installation directory.

4. **Manually Update WordPress:**
If the issue persists, you can manually update WordPress by downloading the latest version from [WordPress.org](https://wordpress.org), replacing the core files via FTP, and running the update script.

If you are unsure about performing these steps or need further assistance, please contact support of WordPress, because our theme doesn’t affect it.

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

Hello, Quyen,

We would like to inform you that we have disabled third-party plugins and successfully imported the demo content for your website. At your convenience, please review the setup and enable any plugins you require. Kindly keep in mind that adding additional plugins may slightly impact the site’s performance.
For example, Variation Swatches for WooCommerce plugin can be replaced by our built in functionality of variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us. Could you please provide more details regarding your request to not display the parent brand and parent categories? This will help us better understand your requirements and assist you more effectively.

We look forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Best regards,
8Theme’s Team

Dear @Plethora,

Thank you for informing us. Of course, we can proceed as you suggested. Please feel free to write here whenever it is convenient for you.

Best regards,
The 8Theme Team

Hello, Quyen,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, zoljargal,

Thank you for reaching out to us.

XStore Builders > Archive Products > edit template using Elementor https://prnt.sc/wyrLAvV1Ij75 > remove breadcrumbs.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
8Theme’s Team

Hello,

We have reviewed the cart page on your website and were unable to identify the mentioned issue in the menu. Could you please record a video demonstrating your actions and the problem so that we can follow the steps accordingly?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We kindly ask you to visit the link to the page you provided and record a video demonstrating your actions and the issue you are experiencing. This will help us replicate the problem on our end and provide an effective solution.

Unfortunately, a significant amount of time has already been spent trying to identify the issue, as the initial information provided was insufficient. It is possible that this matter may not even be related to the functionality of our theme. However, at this point, we cannot determine that with certainty due to the lack of clear instructions or details on where exactly the issue can be observed.

If my message comes across as too direct, please accept my apologies. Our intention is solely to resolve your issue as efficiently as possible. To proceed, we kindly request a clear video walkthrough of the problem and a precise link to the page where the issue occurs. Without this information, it becomes challenging to assist you effectively, and it results in unnecessary delays for both parties.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your understanding and cooperation. We look forward to receiving the requested details so we can assist you further.

Best regards,
8Theme’s Team

Hello,

Has your issue been resolved after disabling caching (plugin, CDN, or possibly server-side caching)?

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Signum,

Private content

Best Regards,
8Theme’s Team

Hello,

You can configure different settings for different devices, as shown in the following screenshot: https://prnt.sc/U1wnUmczwt9C
Please note that the image widget in question is an element of the Elementor plugin. This means that regardless of the theme activated on your website, the result will remain the same. Therefore, it would be more appropriate to reach out to the plugin’s author rather than the theme’s author for further assistance – https://wordpress.org/support/plugin/elementor/

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Edit page using Elementor > edit texts https://prnt.sc/QPcMHnphgC1W

Theme Options > Woocommerce > Commander > https://prnt.sc/uDquWLWvVynv

Best Regards,
8Theme’s Team

Hello, Signum,

Could you kindly provide the URL of the product that can be added to the cart?

Best Regards,
8Theme’s Team

Hello, Arup,

1/ Please read these articles https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

2/ About the payment gateway and billing mechanism, you can contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/ These questions are independent of our theme.
Adding and Managing Products – https://woocommerce.com/document/managing-products/

Example of subcategory creation – https://gyazo.com/ccce4e997088be4c1aad6fd40ff95008 > https://prnt.sc/0n7A4_vNqUUn

To change logo Images, please go to HEader Builder via Elementor > edit template > edit logo settings.

To change Home page content, please go to Dashboard > Pages > edit page using Elementor.
Read more – https://elementor.com/academy/edit-your-pages/

Best Regards,
8Theme’s Team