Hello,

We have uploaded a screenshot from the Firefox browser in the private content area for your reference. As you can see, the sidebar is displayed and functioning correctly on the shop page of your website.

The issue you are experiencing might be caused by an outdated browser version or a browser extension that could be interfering with the website’s functionality. We kindly ask you to check the site on several other devices and browsers to verify the issue.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best regards,
8Theme Team

Hello,

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

Hello,

Could you please specify which page on your website you are referring to? Kindly provide a link to the page and describe your desired outcome in as much detail as possible.

Try to disable “Scroll to Top after Ajax filter action” via Theme Options.

Best regards,
8Theme Team

Hello, Slava,

Thank you for getting in touch with us.

Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then sync translations – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Here are examples from our demos – https://prnt.sc/grN-2GI5TERW , https://prnt.sc/nIEWDSL6j68B > https://prnt.sc/HGRcYlrYeTkp

Provide us with temporary wp-admin access and we will be able to help with settings on your site.

Best regards,
8Theme’s Team

Hello, @MonnaChu,

1/ Please read this article – https://elementor.com/blog/500-internal-server-error/

2/ Could you also let us know what feedback you have received from your hosting provider after they investigated the issue on the server side?

3/ Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

Hello, Tarique,

We’ve changed https://prnt.sc/1AApps-RUrmE to https://prnt.sc/vhDcumUaWrie
Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello, @MonnaChu,

Please read this article – https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/

Download “XStore – Installable Archive” from this page https://www.8theme.com/downloads/ > unzip it and you will get xstore folder for re-uploading.

Your hosting provider should be able to re-upload the theme through FTP for you or give you step-by-step instructions.

Best Regards,
The 8Theme’s Team

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Razr1911,

Thank you for reaching out to us.

“Your theme does not natively support menus” – this notice can be ignored. Our theme incorporates a Header Builder feature that enables you to position menus anywhere within the header. As such, there are no settings for ‘Manage Menu Locations’.

“Could not insert term taxonomy into the database.” – we recommend addressing this issue with your hosting provider, WordPress support, Advanced DB Cleaner support, as it is not related to our theme.
Alternatively, if you have access to a backup, restoring from a point before the problem arose could also be a quick fix.

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You need to disable the overlap option https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Provide temporary wp-admin access and we will help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Woolwolf,

Could you kindly provide us with the link to the page shown in your screenshot, as well as the access credentials for the test account from which the purchase was made? This will allow us to view the exact content of the page that you are showing us.

Best regards,
8Theme’s Team

Hello, Applesandcider,

Thank you for reaching out to us and for providing detailed information regarding the issue you’re experiencing with the widgets in your sidebar. We understand how frustrating this situation must be.

Based on the information and screenshots you have provided, it appears that the widgets are being automatically moved to the “Inactive Widgets” section without any manual intervention. This is not a common issue. We would recommend you contact WordPress support.

Are you using any third-party plugins that might be affecting the widget behavior?
Have you recently updated the WordPress version or any plugins?
Are there any specific actions or changes you notice before the widgets are removed (e.g., theme customizations, plugin updates, etc.)?

Best regards,
8Theme’s Team