Dear @anli75,

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, MonnaChu,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Unfortunately, this feature is not available by default.

Please read these articles – https://www.8theme.com/documentation/xstore/support/how-to-submit-a-request-for-adding-a-new-setting-or-functionality/ https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Abdulaziz,

The Sticky Panel can be disabled by navigating to XStore Builders > Single Product Builder, then editing the template and removing the Sticky Panel element.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

XStore dashboard > Plugins Installer > find the Core plugin that update button will be there on hover
OR
The theme core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video – https://fex.net/s/myl9ny6

Best Regards,
8Theme’s Team

Hello, Parag,

Kindly update the theme and Core plugin by following the instructions provided in the links below: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Once the update is complete, please clear the cache and verify the pagination functionality.

Warm Regards,
The 8Theme Team

Hello, Mhddaher,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Martijntje,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Bryant Chan,

1/ The issue has been resolved by applying the necessary patches.

2/ Dasboard > Products > Categories > upload images for categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Parag,

Thank you for reaching out to us.

We have checked the pagination on your store page and did not notice any issues. We recommend ensuring that you have cleared your browser cache.

Additionally, we kindly advise you to create a separate topic for your individual inquiries – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

Hello,

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Enable debugging mode in WooCommerce (WooCommerce > Settings > Payments > Razorpay) to check for any error logs.
3/ Temporarily switch to a default WordPress theme (such as Storefront) and test the checkout process to determine if the issue is theme-related.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

We understand the urgency of the issue you are experiencing with the checkout process on your website.
Please note that none of our other clients have reported this problem, and the last theme update was not released recently. Therefore, it is likely that there may be another cause for the issue you are encountering.

Could you please confirm whether you are using any third-party payment plugins? If so, does the checkout process work correctly when those plugins are disabled?

Additionally, have you made any custom modifications to the theme files?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Warm Regards,
The 8Theme Team