Forum Replies Created

Viewing 30 posts - 211 through 240 (of 68,228 total)
1 2 3 … 7 8 9 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 07:22

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing an issue with the Sticky Header feature, where the header bars are overlapping.

    To address this, we have adjusted the container settings in the Header Builder. Kindly clear your browser cache and check the result to see if the issue has been resolved.

    If you continue to experience any difficulties, please do not hesitate to contact us again.

    Best Regards,
    8Theme’s Team

    #440669 Copied In reply to: sticky header doesn’t work as I would like
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 07:13

    Hello,

    To assist you more effectively, we kindly request that you provide video recordings demonstrating the issues you are experiencing, along with the steps that lead to them. This will greatly help us in understanding and replicating the problems on our end.

    Please upload videos to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #440666 Copied In reply to: XStore theme is broken with new gray borders and …
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 07:10

    Hello, Riddlezitindustries,

    We would like to inform you that we have updated the settings as shown in the following screenshots: https://prnt.sc/U03VLLiSHjXQ to https://prnt.sc/DfHWDBxv5Sn1

    Kindly clear your browser cache and review the changes to confirm the results.

    Warm Regards,
    The 8Theme Team

    #440664 Copied In reply to: Footers not the same over all pages even though static block is updated
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 07:07

    Hello,

    Thank you for reaching out to us.

    To edit a product description, go to Products > edit product > edit using Elementor > https://prnt.sc/kGcUvCEUa_mt

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #440663 Copied In reply to: Edit description and reviews tabs on single product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 15, 2025 at 07:01

    Hello,

    Thank you for reaching out to us.

    Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

    We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

    Once you have completed these tests, please share the results with us.

    Best regards,
    8Theme’s Team

    #440662 Copied In reply to: email not sending after customer complate order
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 16:16

    Hello, Donesnr,

    Thank you for reaching out to us.

    XStore Builders > Archive products > edit template.
    Read more: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #440641 Copied In reply to: Disable Banner and Category Product Icons on Shop Page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 16:13

    Hello, LVRB,

    Custom CSS code can be used:

    .single-product.postid-24755 .single-product-size-guide,
.single-product.postid-24755 .et_product-block .cart .stock,
.single-product.postid-24755 div#tab-title-et_custom_tab_01, 
.single-product.postid-24755 div#tab-title-et_custom_tab_02 {
    display: none;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    #440640 Copied In reply to: Hide size guide, stock and Custom tabs for a specific product (giftcard)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 15:29

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #440631 Copied In reply to: Ayuda con problema en el filtro de categoría
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 14:51

    Hello, Proudpixel,

    Thank you for reaching out to us.

    XStore Builders > Posts archive > Add template.

    As for setting the number of posts per page, this can be adjusted in the WordPress settings:
    1. Navigate to Settings > Reading.
    2. Locate the option “Blog pages show at most”.
    3. Set the desired number of posts per page and save the changes.

    Warm Regards,
    The 8Theme Team

    #440621 Copied In reply to: How to display elementor template & select posts per page in Blog
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 14:38

    Hello,

    We appreciate your prompt response.

    We kindly ask you to downgrade your PHP version from 8.3.19 to either 8.1 or 8.2, as not all plugins are currently compatible with version 8.3.19.

    Once the PHP version has been adjusted, please try installing the desired plugin again. Should you encounter any issues during the installation process, do not hesitate to contact us—we will be happy to assist you further.

    Additionally, we recommend reviewing the plugin documentation prior to installation: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Please note that each additional plugin may slightly affect your website’s performance. Therefore, we advise activating only those plugins that are essential for your site’s functionality.

    Warm Regards,
    The 8Theme Team

    #440615 Copied In reply to: Am having issues with installing the plugins and some code Erros
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 14:25

    Hello,

    Thank you for reaching out to us.

    Please follow this article: https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #440613 Copied In reply to: the website is not functioning well on phone, i can not see the store items when i click on store
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 14, 2025 at 14:21

    Hello,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, please provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #440612 Copied In reply to: Next page is not showing after 2nd page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2025 at 08:51

    Hello, Rahul Das,

    Thank you for reaching out to us.

    We would like to inform you that your email address has been successfully updated as per your request.

    Warm Regards,
    The 8Theme Team

    #439442 Copied In reply to: 8theme account – email address change request
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2025 at 11:59

    Hello,

    Thank you for reaching out to us.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #439016 Copied In reply to: Variations titles no not show in live website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2025 at 11:57

    Hello, Incanda,

    We appreciate your prompt response.

    You may use the following custom CSS code:

    .product-type-grouped .stock {
    display: none;
}

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    The 8Theme Team

    #439014 Copied In reply to: Need the css to hide stock info for grouped products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2025 at 11:51

    Hello, Sheikh,

    Thank you for reaching out to us.

    Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

    Warm Regards,
    The 8Theme Team

    #439012 Copied In reply to: The most common errors occur due to low server requirements. We strongly recommend that you contact
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2025 at 08:32

    Hello, Abhinandan,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #438366 Copied In reply to: want to make an email address clickable on your “Become a seller link”
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2025 at 08:31

    Hello, Ramin,

    Thank you for reaching out to us.

    Solved – https://www.8theme.com/documentation/xstore/troubleshooting/what-to-do-if-the-header-content-is-not-visible-after-import/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    #438365 Copied In reply to: Menu and other items don’t show up in my website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 11:18

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #438177 Copied In reply to: I am unable to edit the image and need assistance.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 11:12

    Hello @uttam pradhan,

    We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

    As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

    We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

    We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #438175 Copied In reply to: No changes are appearing on the page. Please check and assist me with this issue.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 09:12

    Hello, Milan,

    Thank you for reaching out to us.

    We kindly request you to navigate to XStore > Theme Options > Blog > Blog Layout > Sidebar only for blog page, enable the option, and then publish the changes.

    If you need further assistance, feel free to ask—I’m happy to help!

    Warm Regards,
    The 8Theme Team

    #438135 Copied In reply to: WP search appearing after template update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 08:16

    Hello,

    We’ve updated translation files on your site for the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Please go to Loco Translate > Plugins > XStore Core > edit translation > find and translate the desired text.

    If you require any assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    #438112 Copied In reply to: translating a sales poster to arabic problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 08:02

    Hello,

    Thank you for reaching out to us.

    Regarding your inquiry about breadcrumbs in Rank Math SEO and the XStore theme, we would like to clarify the following:

    The XStore theme already includes a built-in breadcrumb feature. If you enable breadcrumbs in Rank Math SEO, it may cause duplication, which could affect the website’s structure and user experience. Therefore, we recommend keeping the XStore theme’s breadcrumbs enabled and leaving the Rank Math SEO breadcrumbs disabled to avoid any conflicts.

    However, if you prefer to use Rank Math’s breadcrumb functionality instead, you may disable the XStore theme’s breadcrumbs from the theme settings (Theme Options > Breadcumbs, XStore builders > edit templates of pages using Elementor and remove breadcrumbs) and enable them in Rank Math. This choice depends on your specific requirements and preferences for your multi-vendor website.

    If you need further assistance, please feel free to reach out.

    Best Regards,
    8Theme’s Team

    #438108 Copied In reply to: How to setup breadcrumbs with Rankmath SEO
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 07:59

    Hello, SARKIS KARTASHEV,

    Thank you for reaching out to us.

    To change the color of the “View Results” search button from black to red, you can apply custom CSS or change settings in Theme Options > Styling > Dark buttons. Please add the following CSS code to your theme’s custom CSS section:

    .ajax-results-wrapper .btn.black {
    background-color: red;
}

    If you need further assistance, please let us know.

    Best regards,
    8Theme’s Team

    #438105 Copied In reply to: How can I import template, where can I find guide, to import?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 21, 2025 at 07:48

    Hello,

    Thank you for your update. We are glad to hear that the issue has been resolved. Should you require any further assistance in the future, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    #438103 Copied In reply to: Blogs do not open on blog page when you click on them
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 21:22

    Hello, Uncommoncontempos,

    We appreciate your prompt response.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

    Warm Regards,
    The 8Theme Team

    #438089 Copied In reply to: Blogs do not open on blog page when you click on them
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 21:12

    Hello, Sean,

    Thank you for reaching out to us.

    Please find the relevant information regarding mobile editing at the following link: https://elementor.com/help/mobile-editing/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #438088 Copied In reply to: Customize Break Points For General Layouts, Elementor, Slider Revolution
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 21:10

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #438087 Copied In reply to: not showing Adding Marquee widget in elementor
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 21:07

    Hello, Rahul kumar,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #438086 Copied In reply to: Nothing is showing on the single product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 21:06

    Hello, Rahul kumar,

    Thank you for reaching out to us.

    As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

    We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

    We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

    Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Warm Regards,
    The 8Theme Team

    #438085 Copied In reply to: xstore theme 1 licence how many website use please help
  • 1 2 3 … 7 8 9 … 2,273 2,274 2,275
    Viewing 240 results - 211 through 240 (of 68,228 total)
Viewing 30 posts - 211 through 240 (of 68,228 total)
1 2 3 … 7 8 9 … 2,273 2,274 2,275

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