Hello, Quyen,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, zoljargal,

Thank you for reaching out to us.

XStore Builders > Archive Products > edit template using Elementor https://prnt.sc/wyrLAvV1Ij75 > remove breadcrumbs.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
8Theme’s Team

Hello,

We have reviewed the cart page on your website and were unable to identify the mentioned issue in the menu. Could you please record a video demonstrating your actions and the problem so that we can follow the steps accordingly?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We kindly ask you to visit the link to the page you provided and record a video demonstrating your actions and the issue you are experiencing. This will help us replicate the problem on our end and provide an effective solution.

Unfortunately, a significant amount of time has already been spent trying to identify the issue, as the initial information provided was insufficient. It is possible that this matter may not even be related to the functionality of our theme. However, at this point, we cannot determine that with certainty due to the lack of clear instructions or details on where exactly the issue can be observed.

If my message comes across as too direct, please accept my apologies. Our intention is solely to resolve your issue as efficiently as possible. To proceed, we kindly request a clear video walkthrough of the problem and a precise link to the page where the issue occurs. Without this information, it becomes challenging to assist you effectively, and it results in unnecessary delays for both parties.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your understanding and cooperation. We look forward to receiving the requested details so we can assist you further.

Best regards,
8Theme’s Team

Hello,

Has your issue been resolved after disabling caching (plugin, CDN, or possibly server-side caching)?

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Signum,

Private content

Best Regards,
8Theme’s Team

Hello,

You can configure different settings for different devices, as shown in the following screenshot: https://prnt.sc/U1wnUmczwt9C
Please note that the image widget in question is an element of the Elementor plugin. This means that regardless of the theme activated on your website, the result will remain the same. Therefore, it would be more appropriate to reach out to the plugin’s author rather than the theme’s author for further assistance – https://wordpress.org/support/plugin/elementor/

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Edit page using Elementor > edit texts https://prnt.sc/QPcMHnphgC1W

Theme Options > Woocommerce > Commander > https://prnt.sc/uDquWLWvVynv

Best Regards,
8Theme’s Team

Hello, Signum,

Could you kindly provide the URL of the product that can be added to the cart?

Best Regards,
8Theme’s Team

Hello, Arup,

1/ Please read these articles https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/ https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/

2/ About the payment gateway and billing mechanism, you can contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/ These questions are independent of our theme.
Adding and Managing Products – https://woocommerce.com/document/managing-products/

Example of subcategory creation – https://gyazo.com/ccce4e997088be4c1aad6fd40ff95008 > https://prnt.sc/0n7A4_vNqUUn

To change logo Images, please go to HEader Builder via Elementor > edit template > edit logo settings.

To change Home page content, please go to Dashboard > Pages > edit page using Elementor.
Read more – https://elementor.com/academy/edit-your-pages/

Best Regards,
8Theme’s Team

Hello, Outgrowth,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
The 8Theme’s Team

Hello,

Thank you for reaching out to us.

We are pleased to inform you that the issue has been resolved by re-selecting the logo image. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello,

In case this Nav menu element https://prnt.sc/RDBT6sQw4Cya is used in Header Builder via Elementor, the Mega menu settings should be the next – https://prnt.sc/0j3TOO7lg9L0 for this result – https://gyazo.com/1666d124cae96b4e6103aa48e2b44cd3 Video – https://www.youtube.com/watch?v=JiI6qDaVtY4

Another option is using the Mega menu element – https://prnt.sc/6–w-weCdPkT for this result – https://gyazo.com/7fd0dcb4055b23baae805941d7e10e25
Video – https://youtu.be/Qi0f1DWSH5U?feature=shared

Best Regards,
8Theme’s Team

Hello, liang,

Thank you for reaching out to us.

Please post different questions via separate topics next time https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ By default, there is no such possibility. It requires additional customization in files.

2/ You are using a 3rd-party plugin – Variation Swatches for WooCommerce, but we offer our own variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared In case you are not using our swatches you need to contact the support of the plugin directly.

We hope for your understanding and cooperation.

Best regards,
8Theme’s Team