Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?
2/ Any email address can be used for the new account, it does not have to be your or our personal email. Please set the administrator role for the user.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 24, 2024 at 14:00
Hello, Fernando,
To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 13:28
Hello, Ar777,
We hope this message finds you well.
Please accept our apologies for the delayed response due to the weekend.
In order to further investigate, debug, and resolve issues, we kindly request access to your FTP accounts. Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type
If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.
We appreciate your cooperation.
Thank you for your understanding and support.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 13:22
Hello,
Thank you for reaching out to us and for providing detailed information regarding the issue you encountered. We appreciate your diligence in sharing the screenshot and the specific warnings observed in the Firefox browser.
Regarding the cookie warnings you mentioned, these messages are related to the “SameSite” attribute for cookies. This attribute is a security feature introduced by modern browsers to control how cookies are sent in cross-site requests. To address these warnings, the cookies in question need to have the SameSite attribute properly configured.
We recommend the following steps to resolve this issue:
1. **Review the Cookies in Use:** Identify the source of the cookies mentioned in the warnings (e.g.,_ga,_fbp,sbjs_current, etc.). These cookies may be generated by third-party plugins, analytics tools (such as Google Analytics), or other integrations on your website.
2. **Update the Cookie Settings:** Ensure that the SameSite attribute is explicitly set for each cookie. For cookies that need to be sent in third-party contexts, the attribute should be set to SameSite=None; Secure. For cookies that do not require cross-site access, you can set the attribute to SameSite=Lax or SameSite=Strict.
3. **Check with Plugin Providers:** If these cookies are generated by third-party plugins or tools, we recommend contacting the respective providers or developers to ensure their cookies comply with the latest browser requirements.
4. **Consult Your Developer:** If you have a developer managing your website, they can assist in implementing the necessary changes to the cookie settings in your website’s code or server configuration.
We kindly ask you to try using a different browser or device and let us know the results.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 12:10
Hello,
Could you please let us know which browser you are using? Additionally, we kindly ask you to provide access to your account through the Private Content Area.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 12:08
Hello,
Your issue has been caused by the update to WordPress version 6.7. We kindly recommend downgrading to a previous version to resolve the problem.
We’ve checked Woocommerce > Status > Logs and see the next – https://prnt.sc/rv_38MPJlniy
To address this matter effectively, we kindly recommend reaching out to the Pro Elements support team for further assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 11:55
Hello, Alexprstem,
We appreciate your prompt response.
Please provide URLs of pages from your screenshots.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 10:59
Hello,
Based on your description, it seems that this situation is not related to our theme. Therefore, we kindly recommend reaching out to the support team for the WooCommerce plugin for further assistance https://wordpress.org/support/plugin/woocommerce/
Best regards,
8Theme Team
Rose Tyler
Support staff
November 24, 2024 at 10:56
Hello, Mutta,
We appreciate your prompt response.
No, this is not what we mentioned. You need to use the Loco Translate plugin to translate plugins and the theme on your website. However, please note that some pages contain elements with settings that require manual text input. For such texts, it is recommended to edit them using Elementor.
1/ We’ve disabled and activated cache plugin on your site, this action cleared cache and fixed the issue – https://prnt.sc/xPwd1DvBVE9h
2/ It sounds like you’re encountering a performance issue due to a delayed scheduled task in your WordPress site. The task litespeed_task_imgoptm_pull is related to LiteSpeed Cache and its image optimization feature, specifically the task that pulls image optimization jobs to optimize images on your site.
Here’s how you can approach fixing this issue:
1. Check Cron Jobs
LiteSpeed relies on WP-Cron (WordPress’s internal cron system) to schedule tasks. If WP-Cron isn’t running properly, it could delay the execution of tasks like image optimization. You can check the status of cron jobs:
Install a plugin like WP Crontrol to view and manage cron jobs.
In the WordPress dashboard, go to Tools > Cron Events.
Look for any failed or pending events related to LiteSpeed or imgoptm_pull.
If there are issues with WP-Cron, you may need to disable it and set up a system cron job instead, which runs more reliably. You can add a cron job through your hosting control panel (cPanel, Plesk, etc.) or contact your hosting provider for assistance.
2. Optimize LiteSpeed Cache Settings
Ensure that LiteSpeed Cache is properly configured, especially for image optimization. Go to LiteSpeed Cache > Image Optimization settings in your WordPress dashboard.
Check if there are any issues with image optimization, such as large image queues, timeout errors, or a server resource limitation that might be preventing the task from running on time.
You can try to clear the cache and restart the optimization process to see if it resolves the issue.
3. Increase PHP Resources
Sometimes, PHP resources like max_execution_time or memory_limit might be insufficient, causing background tasks like imgoptm_pull to get delayed or fail.
Check your php.ini settings or ask your hosting provider to increase:
max_execution_time (increase to 300 seconds or more)
memory_limit (increase to at least 256MB or 512MB)
You can also try increasing the resources allocated to LiteSpeed tasks, which might help if the server is under heavy load.
4. LiteSpeed Task Queue
If the issue persists, you might want to manually force LiteSpeed to process the task queue. You can do this through the LiteSpeed Cache > Advanced > Task Queue section.
In the Task Queue, you may see a list of tasks that are pending or failed. You can attempt to manually trigger the process or clear any stuck tasks.
5. Check Server Logs
Inspect your server’s error logs or LiteSpeed logs to see if there are any specific errors related to image optimization or scheduled events. This can give you a clue if the problem is related to permissions, server configuration, or other resource issues.
6. Update LiteSpeed Cache Plugin
Ensure you’re running the latest version of the LiteSpeed Cache plugin. Updates often come with bug fixes that may resolve issues with scheduled tasks.
7. Contact Hosting Provider
If the above steps don’t resolve the issue, your hosting provider might be able to help. They can check server load, cron job settings, and other server-related factors that might be contributing to the delay.
We understand the issue you’re experiencing with the event images on your website, and we’re here to assist you. Based on the details provided, it seems that the cropping of event images to a square format may be related to a recent update or configuration change within your WordPress setup.
Since the events are being added via Tickera, check the plugin’s settings to see if there are any specific configurations for image handling or display.
We would recommend you contact support of the Tickera plugin and WordPress.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 10:06
Hello,
Thank you for reaching out to us.
We understand that you would like to create a moving text banner for your website.
/* Make each product container take up the same height */
.etheme-product-grid .product {
display: flex;
flex-direction: column;
justify-content: space-between; /* Push content to top and bottom */
}
Additionally, please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend, and the Crop option can be useful in this case.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
November 24, 2024 at 09:48
Hello, Safe Desires,
Thank you for reaching out to us.
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
November 24, 2024 at 09:44
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 09:37
Hello, Tareqabodohon,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 24, 2024 at 09:36
Hello, Alexprstem,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
To remove the category menu from the Mobile menu in the header and place the categories in the Mobile panel for easier navigation, you can follow these steps:
1/ Header Builder via Elementor > Edit template > edit settings of Mobile menu element.
