Hello, Ar777,

We hope this message finds you well.

Please accept our apologies for the delayed response due to the weekend.

In order to further investigate, debug, and resolve issues, we kindly request access to your FTP accounts. Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

We appreciate your cooperation.

Thank you for your understanding and support.

Best regards,
8Theme’s Team

Hello,

The page is functioning well for us, even when accessed using your account: https://prnt.sc/Phz0b8egYzrW.

We kindly ask you to try using a different browser or device and let us know the results.

Best regards,
8Theme’s Team

Hello,

Your issue has been caused by the update to WordPress version 6.7. We kindly recommend downgrading to a previous version to resolve the problem.

Best regards,
8Theme’s Team

Hello, Anuj01,

We’ve checked Woocommerce > Status > Logs and see the next – https://prnt.sc/rv_38MPJlniy
To address this matter effectively, we kindly recommend reaching out to the Pro Elements support team for further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ You can try to use the Pro Elements plugin to create a dynamic banner and set visibility conditions for logged-out users
https://elementor.com/help/show-and-hide-elements-on-a-page-display-conditions/
Contact support of the plugin to get further assistance.

2/ To hide the header for users who are not logged in, you can use custom CSS code:

.b2bking_logged_out .elementor-location-header  {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello,

Based on your description, it seems that this situation is not related to our theme. Therefore, we kindly recommend reaching out to the support team for the WooCommerce plugin for further assistance https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We’ve disabled and activated cache plugin on your site, this action cleared cache and fixed the issue – https://prnt.sc/xPwd1DvBVE9h

2/ It sounds like you’re encountering a performance issue due to a delayed scheduled task in your WordPress site. The task litespeed_task_imgoptm_pull is related to LiteSpeed Cache and its image optimization feature, specifically the task that pulls image optimization jobs to optimize images on your site.

Here’s how you can approach fixing this issue:

1. Check Cron Jobs
LiteSpeed relies on WP-Cron (WordPress’s internal cron system) to schedule tasks. If WP-Cron isn’t running properly, it could delay the execution of tasks like image optimization. You can check the status of cron jobs:

Install a plugin like WP Crontrol to view and manage cron jobs.
In the WordPress dashboard, go to Tools > Cron Events.
Look for any failed or pending events related to LiteSpeed or imgoptm_pull.
If there are issues with WP-Cron, you may need to disable it and set up a system cron job instead, which runs more reliably. You can add a cron job through your hosting control panel (cPanel, Plesk, etc.) or contact your hosting provider for assistance.

2. Optimize LiteSpeed Cache Settings
Ensure that LiteSpeed Cache is properly configured, especially for image optimization. Go to LiteSpeed Cache > Image Optimization settings in your WordPress dashboard.

Check if there are any issues with image optimization, such as large image queues, timeout errors, or a server resource limitation that might be preventing the task from running on time.

You can try to clear the cache and restart the optimization process to see if it resolves the issue.

3. Increase PHP Resources
Sometimes, PHP resources like max_execution_time or memory_limit might be insufficient, causing background tasks like imgoptm_pull to get delayed or fail.

Check your php.ini settings or ask your hosting provider to increase:
max_execution_time (increase to 300 seconds or more)
memory_limit (increase to at least 256MB or 512MB)
You can also try increasing the resources allocated to LiteSpeed tasks, which might help if the server is under heavy load.
4. LiteSpeed Task Queue
If the issue persists, you might want to manually force LiteSpeed to process the task queue. You can do this through the LiteSpeed Cache > Advanced > Task Queue section.

In the Task Queue, you may see a list of tasks that are pending or failed. You can attempt to manually trigger the process or clear any stuck tasks.
5. Check Server Logs
Inspect your server’s error logs or LiteSpeed logs to see if there are any specific errors related to image optimization or scheduled events. This can give you a clue if the problem is related to permissions, server configuration, or other resource issues.

6. Update LiteSpeed Cache Plugin
Ensure you’re running the latest version of the LiteSpeed Cache plugin. Updates often come with bug fixes that may resolve issues with scheduled tasks.

7. Contact Hosting Provider
If the above steps don’t resolve the issue, your hosting provider might be able to help. They can check server load, cron job settings, and other server-related factors that might be contributing to the delay.

3/ For guidance on rectifying the ‘Access-Control-Allow-Origin’ issue, you may find the following resource helpful: https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/. Alternatively, we recommend seeking assistance from your hosting provider for further support.

Best Regards,
8Theme’s Team

Hello, Fatcho,

We’ve synchronized translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Please clear cache and check the result.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you would like to create a moving text banner for your website.

We’ve created an example for you via Archive Products Builder > edit template > https://prnt.sc/1zFLoVSlYWCE

Best regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us.

Private Content

Best regards,
8Theme’s Team

Hello, Tareqabodohon,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Header Builder with Elementor > edit template > mobile menu settings – https://prnt.sc/NPzPrkqhVfk0

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Apperance > Widgets > Shop sidebar – https://prnt.sc/wgfxsM4G0E4L

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with updating WordPress, as it indicates that an update is already in progress.

To assist you further, we recommend the following steps:

1. **Clear the Update Lock in the Database:**
Sometimes, WordPress creates a temporary lock in the database during an update. If the update process is interrupted, this lock may remain. You can manually remove it by accessing your database via phpMyAdmin or a similar tool and deleting the core_updater.lock record from the wp_options table.

2. **Check File Permissions:**
Ensure that your WordPress files and folders have the correct permissions. Incorrect permissions can sometimes prevent updates from completing.

3. **Disable Plugins Temporarily:**
Deactivate all plugins temporarily to rule out any conflicts. You can do this via the WordPress admin dashboard or by renaming the plugins folder in your WordPress installation directory.

4. **Manually Update WordPress:**
If the issue persists, you can manually update WordPress by downloading the latest version from [WordPress.org](https://wordpress.org), replacing the core files via FTP, and running the update script.

If you are unsure about performing these steps or need further assistance, please contact support of WordPress, because our theme doesn’t affect it.

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

Hello, Quyen,

We would like to inform you that we have disabled third-party plugins and successfully imported the demo content for your website. At your convenience, please review the setup and enable any plugins you require. Kindly keep in mind that adding additional plugins may slightly impact the site’s performance.
For example, Variation Swatches for WooCommerce plugin can be replaced by our built in functionality of variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best regards,
8Theme Team