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ZOOM IS ENABLED AND NOT WORKING, WHY?? ….

This topic has 9 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

luzactual

Participant

August 23, 2022 at 18:36

ZOOM IS ENABLED AND NOT WORKING.

https://gyazo.com/165aecf759d8f9f59ca12b2d632a5948

#332400 Copied Theme version: 8.3.1

8 Answers

Rose Tyler

Support staff

August 23, 2022 at 19:04

HELLO,

Download XStore – Installable Archive from this page – https://www.8theme.com/downloads/ and re-upload theme files, check the Lightbox then.

Regards

#332402 Copied

luzactual

Participant

August 24, 2022 at 09:58

How can i re-upload this? the entire zip?

#332438 Copied

Rose Tyler

Support staff

August 24, 2022 at 11:04

Hello,

You can do it via Dashboard using zip archive or via FTP, but in this case, you need to unzip files. Or if you are not sure if this can be done correctly by you, provide us with temporary wp-admin and FTP access.
Do a full backup before providing access.

Regards

#332447 Copied

luzactual

Participant

August 24, 2022 at 11:29

where is with dashboard via?

#332454 Copied

Rose Tyler

Support staff

August 24, 2022 at 12:04

Hello,

Appearance > themes > upload theme > and replace XStore via the new version of it, that you downloaded.
Plugins > Add new > upload new version of Core plugin.

Regards

#332456 Copied

luzactual

Participant

August 24, 2022 at 12:29

i upload this but is still not working….

Please contact administrator
for this information.

#332457 Copied

luzactual

Participant

August 24, 2022 at 12:32

ok, is problem with caché, now is working

#332458 Copied

Rose Tyler

Support staff

August 24, 2022 at 12:35

Hello,

I’ve cleared cache using cache plugin that you installed on the site, and the Lightbox works fine – https://prnt.sc/XybQSmWGFdpZ

Regards

#332459 Copied
Tagged: enabling, support, themes, troubleshooting, woocommerce, wordpress, zoom
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