Hello,

Please do not duplicate requests – https://www.8theme.com/topic/my-website-not-having-cancellation-and-there-is-more-things-i-want-to-fix-please-help-me/#post-333565 it would be better to post separate questions via separate topics.
1, 2, 3/ Please check how emails work when XStore > Built-in Email Builder is disabled.
Check how it works with the default theme – Storefront activated.
Let us know the results.
4/ Usually this means that the mail address you provided in the “To” or “From” field (i.e. the destination address for the form) is incorrectly written or missing.
If you really only wrote [your-name] in the From: field, that’s where the problem is: You need a valid email address in there, not just a name.
https://contactform7.com/configuration-errors/invalid-mailbox-syntax/
Provide temporary wp-admin access, so we can take a closer look.
5/ There is no such option, by default. You can maybe find a plugin that can provide this functionality, but we did not test such plugins officially so can’t recommend them. Try to contact the support of WooCommerce to get advice. Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.
6/Why do you think there should be a such button? Did you see it on our demos? As I can see, it works in the same way even with the Storefront theme – https://prnt.sc/RGhucLh4ExIg (this theme is the official theme of the WooCommerce plugin). So, there is no such button in our theme or in WooCommerce, by default. Maybe support of the WC plugin will give you some advice.

Regards

Hello,

Do you mean mobile menu area and Mobile panel menu element ?
If so, then there will be a new filter included in next plugin update but you may add it manually even now

1/ reupload the next file on your web-site with the one we sent you (to fix mobile menu subitems)
File path: plugins/xstore-amp/includes/templates/header/parts/mobile_menu_sidebar.php

2/ You may also add next CSS code (for better design effects) to XStore AMP -> Custom CSS:
.mobile-menu .sub-menu {
padding-left: 15px;
}
3/ Also you may re-upload next file as well (to fix mobile panel menu subitems)
File path: plugins/xstore-amp/includes/templates/extra/mobile_panel_menu_sidebar.php

4/ After that you need to add next line of code to your child-theme/functions.php
add_filter(‘xstore_amp_mobile_menu_multilevels’, ‘__return_true’);

All files are sent as package here -> https://dropmefiles.com/XlvQj

Regards

Hello @Ahmed,

You do not need to activate bundled plugins using a key, and you can’t do it using the purchase code from the theme. As mentioned in our docs, we do not provide activation keys for plugins – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ . Bundled plugins do not come with personal licenses independent of the theme you purchased, read here – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Regards

Hello @Afaqshakoor,

Please check this screenshot – https://prnt.sc/NsHWzhNp4dhF

Regards

Hello,

Thanks for the reply.
I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

Hello @Nadeem,

Ok. The refund was approved from our side.

Regards

Hello @Nadeem,

The speed of videos can be changed here – https://prnt.sc/2V8nsL9QS0oW
and our support team is always ready to help you.
We can see that you have set a low rating. If you are not satisfied using our theme you can submit the refund request.

Regards

Hello,

Sorry for the delay in answering.
How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

Hello,

Please provide temporary wp-admin access, so we can take a closer look at your settings.

Regards

Hello,

Yes, there is no such option. You can submit a request here – https://www.8theme.com/taskboard/
Or add the Newsletter element into the desktop header content, Newsletter On > On delay, then it will be shown on desktop and on mobile.

Regards

Hello,

Provide FTP access also. I will pass this topic to our dev team.

Regards

Hello,

Try to disable “AJAX Add To Cart For Simple And Variable Products” via Theme Options and check how it works then.
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problems.
Let us know the results.

Regards

Hello,

Contact your hosting provider and ask them about reports of the queries that use a lot of CPU on your site. Provide us with these reports to find out what exactly is the reason for the issue.
Check all the enabled plugins and disable all the plugins that you don’t really use. Don’t keep them enabled just in case.
If you don’t need a portfolio disable it in Theme Options > Portfolio. If you don’t need testimonials disable them in Theme Options > Global.

Regards

Hello,

Please check screenshots and links in the private Content area

We checked that even with the default StoreFront woocommerce theme enabled, products that were edited by Elementor are shown in a broken way but those which were not edited by Elementor are shown correctly. According to the fact that the problem exists with the default theme, it means it is not related to our XStore theme. You should contact with Elementor plugin with the issue you have and the details we provided you above.

Regards

Hello,

We will add some improvements in the next update and all that you will need to make will be adding the next snippet in
your child-theme/functions.php

add_filter('single_product_main_gallery_speed', function() {
	return 2000;
}); // 2000ms or another value 

Example: https://gyazo.com/07de9f4c6134db7feefd5d2c5f1c5876
The next update will be released within the next 2 days.

Regards