Thank you for the fast reply.
Please check FTP access, because we can’t connect. What post should we use? Is there a restriction by ip or something else?
What tester do you use to check? (since we really don’t see any significant flaws (high CPU usage) in using your site).
We don’t need cPanel, only FTP host, FTP username and FTP pass.
Regards
Rose Tyler
Support staff
September 19, 2022 at 13:01
Hello,
1/ You should enable lazy load for first visible section slideshow -> https://prnt.sc/-INYRxscdY6K .
2/ We see you have a few sections which are hidden on desktop but shown on mobile devices -> https://prnt.sc/Zt-dZkyxfJzt and https://prnt.sc/En9Plzw7pDJ5 and https://prnt.sc/BthU0RW-wSMG etc. You must know that all sections are loaded everywhere and are hidden/shown by simple css code. Please, try to minimize duplicated sections content. Example: 2.1/ You have 85% similar sections at the same top of the page -> https://prnt.sc/JESmtkvoRKDz . All differences are: height of sections, a little bit difference texts, and no button in the «mobile» section. 2.2/ It is much better to get the same result using few tweaks. Create extra text which will be hidden for desktop and tablet -> https://prnt.sc/h1LBGfxsyqUl and hide origin text for mobile only -> https://prnt.sc/krx1LpbwIoyO . We sent you template (check the Private content area) where we did modified your main section in better way (without creating an extra section with the 90% same content but modifying origin one on responsive).
If your site is live, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.
If your site is live and you need further assistance, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
September 19, 2022 at 12:53
Hello,
Provide URL of the page with the error + temporary wp-admin and FTP access.
Please provide FTP access. If your site is live, create a staging site (full copy of the existing one), so we can do tests there without affecting your business.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
September 19, 2022 at 11:59
Hello,
Please check the screenshot in the Private Content area.
There is a Mixed content error, so re-upload the logo image into your media library and then re-select it in Theme Options, or contact your hosting provider about this Mixed content issue.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
September 19, 2022 at 11:53
Hello,
Please check now.
Regards
Rose Tyler
Support staff
September 19, 2022 at 11:19
Hello,
Sorry for the delay in answering.
Mentioned fields are not used, because they are outdated and will be removed in one of next updates.
Regards
Rose Tyler
Support staff
September 19, 2022 at 10:52
Thanks for understanding.
Other your topics will be answered soon.
Have a nice day!
Regards
Rose Tyler
Support staff
September 19, 2022 at 10:30
Hello @Danny,
We created Multiple headers option and added a language selector to the conditions to allow users to translate headers content to other languages.
Some header elements do not support WPML string translator, so you need to create separate headers for different languages, and write correct texts in the settings of header elements.
Thank you for the video.
I’ve repeated your actions and do not see the problem – https://prnt.sc/q8BK3LelbUGB (XStore theme is activated, checked via Chrome browser). What browser do you use? Is it up-to-date? Please clear cache of your browser.
Waiting for your reply.
Regards
Rose Tyler
Support staff
September 19, 2022 at 08:38
Hello,
“The ticket number was in the topic: #334284.” – provide URL, please.
Also, we need temporary wp-admin access.
There is no such possibility, right now.
You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.
Regards
Rose Tyler
Support staff
September 19, 2022 at 08:33
Hello @Aman,
Sorry, but your reply is unclear to me.
About this – https://prnt.sc/xHY6ggdNu5L5, it comes from your changes in the child theme. We are not responsible for custom changes that you do in the child theme.
Unfortunately, we do not work via TeamViewer.
Could you provide a video or screenshots of the problem? (Record a video, upload it on a filesharing service, for example, https://dropmefiles.com.ua/en/ , and provide URL via the Private Content area / You can use Lightshot screenshot or Gyazo tool to make a screenshot and share the link here.)
If the problem persists in Firefox only, make sure you are using the latest version of the browser.
We ask about temporary wp-admin access, you will be able to delete the user once the problem will be solved.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
September 19, 2022 at 08:18
Hello,
Please provide temporary wp-admin access.
Regards
Rose Tyler
Support staff
September 19, 2022 at 06:54
Hello,
Sorry for the delay in answering.
Provide the URL of the topic, not the number, please. Also, provide temporary wp-admin access, so we can take a closer look.
Also, if you put a picture as a background, then it will not be loaded on Lazy -> https://prnt.sc/FWInaHEK46u4 , so if it is an image, then it will be loaded on Lazy as it should be -> https://prnt.sc/hXzDaVV4Wz0t
Please provide URL of product with the video, which you tested. URL of service where the test was done, file, or screenshots with results.
Also, provide temporary wp-admin and FTP access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
September 16, 2022 at 15:17
Hello,
Provide us with temporary wp-admin and FTP access, and do a full backup before this.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
September 16, 2022 at 14:29
No, please use the method that was described in my previous reply.
“guide me how to enable light and dark mood option” – there is no such option by default, please submit your request here – https://www.8theme.com/taskboard/
Regards
Rose Tyler
Support staff
September 16, 2022 at 14:25
Hello,
Theme Options > WooCommerce > Single product builder > delete Sizing guide element from the content area or edit settings of this element. Also, you can edit it individually for products – https://prnt.sc/QuW8-khaHepi
