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Issue with product image on variations swatches

This topic has 11 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

syed

Participant

September 16, 2022 at 08:39

When I select one of the swatches, it would change product image to variation image. But it’s not happening in my case.

Please help me out in this issue.

#334261 Copied Theme version: 8.3.2 WooCommerce version: 6.9.1

10 Answers

Tony Rodriguez

Support staff

September 16, 2022 at 09:35

Hello, @syed,

I have checked the variation issue on my test site and found no issue. I have captured a video for you. Please watch the video and follow the instruction shown in this video: https://www.veed.io/view/dcefa380-078f-4cf3-97a5-18b0140b7c26?sharingWidget=true

I hope your issue will be resolved. if not then Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

#334268 Copied

syed

Participant

September 16, 2022 at 09:39

thank you for the detailed video to reproduce the issue follow the steps. select any color and you will see it will to appear on main image for example select black color and it will only change on small box not main primary image

#334270 Copied

syed

Participant

September 16, 2022 at 11:17

I add all variations but the thing is I want change color of the products but it didn’t change. I can send you the credentials so, you can check it and identify me my mistake.

Please contact administrator
for this information.

#334279 Copied

Rose Tyler

Support staff

September 16, 2022 at 12:55

Hello,

Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

Thank you for sending us your accesses. We have reviewed your question, and found out that you uploaded images for variation galleries, but no featured images of variations – https://prnt.sc/rCtdaxBsni4K

Regards

#334291 Copied

syed

Participant

September 16, 2022 at 13:41

Can you send me the size guide file in figma.

And second is “Add Variation Image” option is not showing when I add variation images. How did you solve this?

#334295 Copied

syed

Participant

September 16, 2022 at 14:07

there is mention that theme have 2 size guide files please guide me how to access that file so we can edit it
and another thing can you please guide me how to enable light and dark mood option

#334299 Copied

Rose Tyler

Support staff

September 16, 2022 at 14:23

Hello,

Size-Guide.psd file you can download from this page – https://dropmefiles.com.ua/ua/2Kh68PywX There is no such figma file, unfortunately.

We did nothing, just checked the settings of the product. As I can see the problem is solved now.

Regards

#334300 Copied

Rose Tyler

Support staff

September 16, 2022 at 14:25

Hello,

Theme Options > WooCommerce > Single product builder > delete Sizing guide element from the content area or edit settings of this element. Also, you can edit it individually for products – https://prnt.sc/QuW8-khaHepi

Regards

#334301 Copied

Rose Tyler

Support staff

September 16, 2022 at 14:27

“guide me how to enable light and dark mood option” – there is no such option by default, please submit your request here – https://www.8theme.com/taskboard/

Regards

#334303 Copied

Rose Tyler

Support staff

September 16, 2022 at 19:22

Please check this Figma file – https://dropmefiles.com.ua/en/N24Y

Regards

#334317 Copied
Tagged: issue, product image, template, variation swatches, woocommerce, wordpress
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