Thanks for wp-admin access, but why did you change FTP access? We can connect now. Please check.
Do not change wp-admin access, they work now.
We are waiting for correct ftp access.
Regards
Rose Tyler
Support staff
November 23, 2022 at 09:25
Hello,
I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.
Regards
Rose Tyler
Support staff
November 23, 2022 at 09:25
Hello,
Have you changed access? We can’t log in.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
The problem with images – looks like a conflict with an option of an additional plugin.
Regards
Rose Tyler
Support staff
November 23, 2022 at 08:06
Hello,
Try to disable ALL the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
OR
add the next code in Theme options > Theme custom CSS:
Thank you so much for purchasing our theme and contacting our support center.
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
1/ Please provide temporary wp-admin and FTP access. Also, provide URLs of mentioned products.
2/ Your screenshot doesn’t work, please provide a new one and URLs of the products.
Regards
Rose Tyler
Support staff
November 23, 2022 at 05:59
Hello,
I’ve activated Yoast SEO plugin on your site, and do not see any problem at first sight now. Please describe in more detail what exactly problem do you face?
Regards
Rose Tyler
Support staff
November 23, 2022 at 05:54
Hello,
There is no option to remove the category from the breadcrumbs. If you have PHP skills you may try to customize breadcrumbs in child theme.
Regards
Rose Tyler
Support staff
November 23, 2022 at 05:52
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
November 23, 2022 at 05:51
Hello,
Add the next code in Theme Options > Theme custom CSS > Global:
Have you changed wp-admin access? We can’t log in now.
Regards
Rose Tyler
Support staff
November 23, 2022 at 05:35
Hello, @Santi,
Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.
Or provide temporary wp-admin and FTP access, so we can take a closer look at the situation.
If the problem is independent of 3rd party plugins, provide FTP access, I will pass this problem to our dev team.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
November 22, 2022 at 16:21
Hello @Lucas Bischoff,
“View all”- edit page using Elementor – https://prnt.sc/z-zZiyKKElIB , “View details” – https://prnt.sc/EDeUmkGnkhy1 , “Grab offer” – https://prnt.sc/lwPyCR2BAf9y , same for “Discover” and “Buy now”.
“Add to cart” – translation of the theme, Core, WooCommerce. As I can see, mentioned strings were translated, but it doesn’t work. Please clear all cache including CDN. If this doesn’t help, provide FTP access, so we can re-create .pot files for the theme and Core plugin.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Yes, because it is your Home page. You can disable that area for the Home page here – https://prnt.sc/SbmvLt7EWG0e
Regards
Rose Tyler
Support staff
November 22, 2022 at 15:41
Hello, @TFS,
You’re welcome! Have a nice day!
Regards
Rose Tyler
Support staff
November 22, 2022 at 15:40
Hello,
It is okay.
Just for info, custom CSS can be added in few different places:
1/ Theme Options -> Theme Custom CSS -> Global CSS (saved in database)
2/ Customizer (Theme Options) -> Additional CSS (saved in database)
3/ xstore-child/style.css (saved in file)
The difference of our Theme Custom CSS and Additional CSS is in the fact that if you want to import/export settings then Theme Custom CSS will be included in the export file but Additional CSS won’t be because it is in the separate tables in database and not included by default on export.
Regards
Rose Tyler
Support staff
November 22, 2022 at 15:37
Hello,
If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.
WPML > Theme and plugins localization > Strings in the themes and Strings in the plugins > scan XStore theme and Core plugin, then find and translate strings via String Translation.
If this doesn’t help, contact support of WPML plugin.
Ok.
1/ brand slug for taxonomy – brand
2/ in order to take product brands use
wp_get_post_terms( $id, ‘brand’ );
where $id – id of product
Regards
Rose Tyler
Support staff
November 22, 2022 at 14:00
Hello,
Please go to Theme Options > Header builder > Header overlap and disable the overlap. Then go to Theme Options > Breadcrumbs settings > Breadcrumbs Paddings > set padding top and bottom.
Regards
Rose Tyler
Support staff
November 22, 2022 at 13:55
This text comes from XStore, there is no option to change it, so you can use translation files to change it. Install and activate Loco Translate plugin > create a translation for the theme > change English text and disable the Loco plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
When you will need to change the text back, activate the Loco plugin and do this, or just delete translation files.
