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Mercado pago plugin problem – when selecting the payment option it crashes.

This topic has 9 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Tony Rodriguez

Santi

Participant

November 19, 2022 at 01:13

HI, some day ago, when trying to purchase through MercadoPago plugin. The payment area got a broke.

https://casamador.com/checkout/

Pay pal plugin works fine. but when selecting the mercado pago option it get an error. And the costumer cant pay through it. I ask Mercadopago support to check it. but they say that the problem is whit the theme.

Best regards.

#338867 Copied Theme version: 8.0.2 WooCommerce version: 6.6.1

8 Answers

Tony Rodriguez

Support staff

November 19, 2022 at 06:50

Hello, @Santi,

Actually “MercadoPago plugin” is a third-party plugin and the issue you are facing is the third-party plugin confliction issue with our theme.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together.

Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Thanks for your understanding.

Regards 8Themes Team.

#338877 Copied

Santi

Participant

November 19, 2022 at 07:54

Hi Tony,

I do understand. But it is a very important and frequently used plugin to pay products on my country, Mexico. Xstore is a theme that is orientated to sell products, not a blog theme. I think this is not an acceptable answer. But i do understand.

#338887 Copied

Tony Rodriguez

Support staff

November 19, 2022 at 08:34

Hello, @Santi,

I can understand you as well, but we also have some limitations as well.

There could be 2 more possible ways now.

1. Feature Request: You can submit a request here https://www.8theme.com/taskboard/, so our dev team read it.

2. Paid Customization services: If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

#338890 Copied

Santi

Participant

November 22, 2022 at 21:07

Hi, Mercado Pago plugin. Just answered the posible problem. This may help you guys to solve it.
Best regards

¡Hola!

El problema solo ocurre para una resolución de pantalla horizontal más grande, donde los datos de facturación y pedidos están uno al lado del otro horizontalmente. Si el diseño mantiene estos campos uno encima del otro como en el modo móvil, o incluso reduce la pantalla horizontalmente en el navegador, el problema no se produce.

Me imagino que el problema es causado por el script:
/wp-content/themes/xstore/js/modules/cartCheckoutAdvancedLayout.min.js?ver=1.0

que hace ajustes de diseño receptivo, incluso si bloqueamos este script en el navegador, el problema ya no ocurre, y no noté cambios visuales al bloquearlo:

Image: https://casamador.com/wp-content/uploads/2022/11/error-del-plugin.png

Como es un tema pago, sugiero verificar si hay una versión actualizada que contenga algún ajuste, informar el problema o incluso evaluar las acciones del script para comprender si es factible eliminar solo ese paso o ajustar.

:mercadopago: Saludos

#339290 Copied

Tony Rodriguez

Support staff

November 23, 2022 at 05:07

Hello, @Santi,

I see, I really appreciate your hard work in this debugging and finding the root cause of the issue. I will forward this case to our lead developer to further investigate it and if find the issue with the theme files, then will fix it with the upcoming updates of the theme.

Thanks for your understanding.

Regards 8Themes Team.

#339310 Copied

Rose Tyler

Support staff

November 23, 2022 at 05:35

Hello, @Santi,

Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout.
Or provide temporary wp-admin and FTP access, so we can take a closer look at the situation.

Regards

#339315 Copied

Santi

Participant

November 23, 2022 at 18:20

Hi,

Yes it worked. Thanks.

I will send you access anyway.

Best regards.

Please contact administrator
for this information.

#339410 Copied

Tony Rodriguez

Support staff

November 24, 2022 at 05:18

Hello, @Santi,

If the suggested solution worked for you, then no need for the Logins 🙂

Please let me know do you need any further assistance from me. OR should I close this topic now?

Regards 8Themes Team.

#339427 Copied
Tagged: crash, mercado, option, pago, payment, plugin, problem, templates, woocommerce, wordpress
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Mercado pago plugin problem – when selecting the payment option it crashes.

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