Problem with the progress bar not calculating properly

This topic has 6 replies, 2 voices, and was last updated 1 year, 1 month ago ago by Rose Tyler

  • Avatar: Allan Morrow
    Allan Morrow
    Participant
    November 22, 2022 at 05:41

    Hi there, please see this video (until the end) to see my issues – https://www.dropbox.com/s/csr9jvcfd2zm47w/Progress%20bar%20issue.mp4?dl=0

    Could you please tell me how to fix this please…

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2022 at 07:54

    Hello,

    1/ Could you provide temporary wp-admin access?
    2/ https://xstore.helpscoutdocs.com/article/134-progress-bar

    Regards

    Avatar: Allan Morrow
    Allan Morrow
    Participant
    November 23, 2022 at 01:04

    What email do I use for this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2022 at 05:52

    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Allan Morrow
    Allan Morrow
    Participant
    January 12, 2023 at 02:28

    Sorry for delay been off over Xmas. Login in private area.

    I have turned the progress bar off on the cart so it doesn’t confuse customers. Please just turn it on while you test and then turn back off if its not resolved.

    The minimum is 200 so you just need to add thing to the cart over that price to test.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 11:18

    Hello,

    In order to assist you with your inquiry, we request that you also provide us with FTP access to your website. This will enable us to investigate the situation more deeply and provide you with an accurate and specific solution.
    If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.
    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team

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