Footer & Header doesnt work + static blocks goes inactive in some pages.

This topic has 8 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: Lualis
    Lualis
    Participant
    November 22, 2022 at 09:32

    Hi,

    I have massive problem with Xstore theme Footer and Header + static blocks.

    When i change the header all static blocks goes inactive. I have been now trying to fix it 3 days, our IT guy looked, we removed some plugins but nothing doesnt seems to work.

    Can i have please someone who can check and fix it as i need to launch this pager today.

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2022 at 09:38

    Hello,

    Thanks for using our theme and for contacting us.
    1/ Please record a video of the problem.
    2/ Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off. Then clear cache of your browser and check the result.
    4/ Try to disable ALL the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    5/ Provide temporary wp-admin access.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: Lualis
    Lualis
    Participant
    November 22, 2022 at 10:03

    Thank you! It helped.

    Only problem i have now with a page, is that a front page loading everything really slowly. I made all photos smaller with Imagify application but looks there is some other error. The icons doesnt load out etc.

    Can i do sometyhing inside the theme to fix it?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 22, 2022 at 11:48

    Hello,

    https://prnt.sc/VWZ2S5m57Ql5 – please read this article – https://kinsta.com/blog/make-fewer-http-requests/

    For some elements which show the loader, try to disable – https://prnt.sc/C1MGhkrgBy8p

    Regards

    Avatar: Lualis
    Lualis
    Participant
    November 23, 2022 at 08:35

    Hello,

    Some reason after i fixed the problem with my footer and header – now my shop doesnt load. All photos r blank same with footer logo.

    I have been working many themes before, and havent never seen soemthing like this before.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2022 at 09:25

    Hello,

    Have you changed access? We can’t log in.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
    The problem with images – looks like a conflict with an option of an additional plugin.

    Regards

    Avatar: Lualis
    Lualis
    Participant
    November 23, 2022 at 09:37

    Hi,

    Thank you for reply.
    But i need some catch plugin. I took first WProcket and paid already also a premium but it looked that it ws making the problems. Now i installed
    W3 Total Cache (what normally doesnt give any bugs with other plugins). Is there some other plugin what works better?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2022 at 10:08

    Hello,

    You can still use the Rocket plugin, or W3 Total Cache, dependes on your needs, only one option caused the problem, so you just need to find it, and disable/change that option, not the plugin completely.
    I am not sure what plugin you decide to use at the end, so I’ve changed our Image Loading Type (Theme options > Speed Optimization). Images on the Shop page work fine now.

    Also, you can read next articles – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/ (do not use a few cache plugins at the same time to prevent conflicts)

    Regards

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