Hello,

To solve “There has been a critical error on this website” – please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

“support not giving me solution” – we provide support for XStore theme, but the questions you previously asked were not related to our theme because you confirmed that the issue persists even with the default WC theme – Storefron.

Private Content

Best Regards,
8Theme’s Team

Hello, Sefat,

Thank you for reaching out to us.

From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best regards,
8Theme’s Team

Hello, Moshe,

Thank you for reaching out to us.

To assist you more effectively, we kindly ask you to provide the following details:

1. Please share the link to the variable product on your website that you are referring to.
2. Provide a detailed description of the desired outcome you would like to achieve.
3. Kindly share FTP access credentials.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

Hello, HobyMedia,

If the content on your website pages was created using the Elementor plugin, we recommend disabling the WPBakery plugin to avoid potential conflicts.

Regarding subscriptions, you are welcome to choose any other plugin that works well with the default woocommerce theme – Storefront, and is actively supported by its developers. In theory, there should be no compatibility issues with our theme. However, if any issues do arise, we will review the situation and determine what can be done to resolve them. Unfortunately, we cannot provide specific recommendations for a particular plugin, as we have not conducted official testing.

The issues with the import might have been caused by a conflict with certain plugins or something on the server side.

For any new questions, please open a new topic on the support forum and provide detailed descriptions of your inquiries, including screenshots where applicable.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow this article to translate the woocommerce plugin https://woocommerce.com/document/woocommerce-localization/ and this one https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ to translate the theme and XStore core plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello @Rob,

Private Content

Best regards,
8Theme’s Team

Hello,

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, but do not activate it yet.
– Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that Activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

WooCommerce > Status > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.

Best Regards,
8Theme’s Team

Hello, Malcolm,

Thank you for reaching out to us.

These settings for hover would work https://prnt.sc/fC_ABIMUTiMB , but it seems you are using CDN and the changes are not visible because of this cache. Please clear all caches or temporarily disable CDN.

Best regards,
8Theme’s Team

Hello, Chandru,

We appreciate your prompt response.

Please try to disable the Swatches plugin and use our theme settings – https://youtu.be/LgzC4iK-j6A?feature=shared

Best regards,
8Theme’s Team

Hello, Abdul Moiz,

We appreciate your prompt response.

In cases where products are displayed using the Elementor widget, you will need to activate the “Show Stock Status” option. For example https://prnt.sc/jtk76A3jU2ql

Best regards,
8Theme’s Team

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

Hello, WinWithWeb,

Private Content

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ To edit the Shop page, please go to XStore Builders > Archive products > edit template – edit settings of elements – https://prnt.sc/b0ztLzM6270C
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ The “Select Option” button typically appears for variable products, while “Add to Cart” is shown for simple products https://prnt.sc/qqrrlzKXMDhB
Please check the buttons now.

Read more – https://woocommerce.com/document/variable-product/

3/ To edit the Shop page sidebar content, please go to Appearance > Widgets.

4/ Please note that discrepancies in the product grid display may occur when different products have varying amounts of information to show.
We’ve added custom CSS code to change this – https://prnt.sc/am61Mzyj9mI1

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Tamara,

Thank you for providing the link. Please note that in the initial private content area, it appeared to be different.

We’ve changed the settings of the Wishlist plugin. Please clear cache and check the result.

Best regards,
8Theme’s Team