Hello, Abdul Moiz,

Thank you for reaching out to us.

To assist you more effectively, could you kindly provide some screenshots to help us better understand your request?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Upon reviewing the error log, we identified the following errors – https://prnt.sc/XYmqT-LlgWi_
To resolve this matter, we kindly ask that you contact your hosting provider and request their assistance in addressing this issue. Once it is resolved, please let us know.

Best Regards,
8Theme’s Team

Hello, Alyan,

Thank you for reaching out to us.

To assist you more effectively, could you kindly provide a video to help us better understand your request?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Additionally, provide us with URLs of pages and temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Elaine,

Thank you for reaching out to us with your inquiry.

Could you kindly provide more details regarding your request? This will help us assist you more effectively.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Set an administrator role for the user you created for us.

3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

Could you kindly provide the URL of the product shown in your screenshot, along with temporary wp-admin access?

Best regards,
8Theme’s Team

Hello, Plethora,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

It is possible that a message with an explanation was not published, as unfortunately, we cannot find a detailed description from you.

Kindly provide more information, not just a screenshot. Please share a link to the specific page you are referring to.

Thank you for your understanding.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the payment methods not appearing on the WooCommerce checkout page, despite having configured all the necessary plugins and connections. Based on the information provided, it seems that the payment methods are not displaying unless the cash payment option is activated.

To assist you in resolving this issue, provide us with temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

2/ Here is what we see on your site https://prnt.sc/6V8on-XK-x7Z

Please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Yes, please set 1000MB and let us know the result.

Warm Regards,
The 8Theme Team

Hello, Gracu_,

We would like to inform you that Facebook has discontinued the basic API for Instagram, leaving only the business model available for business accounts. Unfortunately, this change was implemented without prior notice. Read more – https://developers.facebook.com/docs/instagram-basic-display-api/ https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/

At the moment, we are exploring various options to address this issue. In the meantime, you may consider using an alternative solution, such as the Smash Balloon plugin: https://wordpress.org/plugins/instagram-feed/

Best regards,
8Theme’s Team

Dear Digiklick,

If the problematic behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Private Content

Warm Regards,
The 8Theme Team