Forum Replies Created

Viewing 30 posts - 2,251 through 2,280 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 10:09

    Hello, Abdul Moiz,

    Thank you for reaching out to us.

    To assist you more effectively, could you kindly provide some screenshots to help us better understand your request?

    We appreciate your cooperation and look forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 10:03

    Hello,

    Our core plugin, in itself, is not an issue. It is essential for the proper functioning of the theme. However, please note that every activated plugin on your website consumes server memory and resources. If you are unable to increase the server parameters, we recommend reviewing the currently activated plugins on your site and reducing their number where possible.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:56

    Hello,

    We appreciate your prompt response.

    Upon reviewing the error log, we identified the following errors – https://prnt.sc/XYmqT-LlgWi_
    To resolve this matter, we kindly ask that you contact your hosting provider and request their assistance in addressing this issue. Once it is resolved, please let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:53

    Hello, James,

    You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
    By default, the sort order for products is “Custom Ordering + Name”.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:48

    Hello, Alyan,

    Thank you for reaching out to us.

    To assist you more effectively, could you kindly provide a video to help us better understand your request?
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Additionally, provide us with URLs of pages and temporary wp-admin and FTP access.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:42

    Hello, Abdul Moiz,

    Thank you for reaching out to us.

    When you choose to display all products that are out of stock, the system functions accordingly, and the product availability counter reflects “0” for in-stock items. Conversely, the counter will adjust appropriately when the settings are changed.

    You can disable “Show numbers of products” – https://prnt.sc/DJvF1RfHYgzf

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:36

    Hello, Elaine,

    Thank you for reaching out to us with your inquiry.

    Could you kindly provide more details regarding your request? This will help us assist you more effectively.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:34

    Hello,

    Thank you for contacting us and for using XStore.

    1/ Please set an administrator role for the user you created for us.

    2/ To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:31

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:23

    Hello,

    Thank you for reaching out to us.

    We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
    https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

    We understand that you are experiencing difficulties in displaying content in full width.
    Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0 + https://prnt.sc/5QX5YrKxBbdo

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:15

    Hello,

    Thank you for reaching out to us.

    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    2/ Set an administrator role for the user you created for us.

    3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2024 at 08:10

    Hello,

    Thank you for reaching out to us.

    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    2/ Provide correct temporary wp-admin access https://prnt.sc/6b-pUXmE02u0 and FTP access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 16:47

    Hello, Chandru,

    Thank you for reaching out to us.

    Could you kindly provide the URL of the product shown in your screenshot, along with temporary wp-admin access?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 16:45

    Hello,

    To make any custom fields on the Single Product page work, we’ve disabled the Ajax Add To Cart setting under XStore > Theme Options > WooCommerce(Shop) > Single Product Builder > Add to Cart > Ajax Add To Cart.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 16:09

    Hello, Plethora,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 15:54

    Hello, Alba Tech,

    Thank you for reaching out to us.

    At the moment, the website you provided does not have our theme activated.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 15:51

    Hello,

    It is possible that a message with an explanation was not published, as unfortunately, we cannot find a detailed description from you.

    Kindly provide more information, not just a screenshot. Please share a link to the specific page you are referring to.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 15:14

    Hello,

    Thank you for providing temporary access to your website. We are now able to review your site, and it is the perfect time to discuss in more detail the specific issues for which you require our assistance.

    Could you please provide a detailed description of the problems you are encountering? If possible, kindly include screenshots to help us better understand the situation and address your concerns effectively.

    We look forward to your response.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 14:31

    Hello,

    Thank you for reaching out to us.

    We understand that you are experiencing an issue with the payment methods not appearing on the WooCommerce checkout page, despite having configured all the necessary plugins and connections. Based on the information provided, it seems that the payment methods are not displaying unless the cash payment option is activated.

    To assist you in resolving this issue, provide us with temporary wp-admin and FTP access.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 13:25

    Hello, Sanjay Gupta,

    Thank you for reaching out to us.

    Please check these settings https://prnt.sc/7ajKTKLfDuqV and Home page settings https://prnt.sc/CfVGwEl-US_J https://prnt.sc/dJpLzxXtVz_Q

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 12:46

    Hello,

    1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    2/ Here is what we see on your site https://prnt.sc/6V8on-XK-x7Z

    Please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 11:32

    Hello, Cheyingtan,

    Thank you for reaching out to us.

    Could you kindly provide the URL of the page shown in your screenshot, along with temporary wp-admin access? This will allow us to review your current settings and assist you more effectively.

    We appreciate your cooperation and look forward to your response

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:58

    Hello,

    Yes, please set 1000MB and let us know the result.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:57

    Hello,

    Thank you for reaching out to us.

    We have tested the “Add to Cart” functionality on your homepage, and it appears to be working perfectly fine. Therefore, your request is currently unclear to us. Could you please provide more details about the specific issue you are experiencing? Additionally, we kindly ask you to share links to the pages where the problem is visible and where it is not, so that we can compare and investigate further.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:51

    Hello, Gracu_,

    We would like to inform you that Facebook has discontinued the basic API for Instagram, leaving only the business model available for business accounts. Unfortunately, this change was implemented without prior notice. Read more – https://developers.facebook.com/docs/instagram-basic-display-api/ https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/

    At the moment, we are exploring various options to address this issue. In the meantime, you may consider using an alternative solution, such as the Smash Balloon plugin: https://wordpress.org/plugins/instagram-feed/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:49

    Hello,

    The answer to your question is directly indicated in the error message you are receiving. Kindly provide a screenshot of the error to your hosting provider, and they should be able to understand and assist you further.
    984633344+262144 = 984895488 bytes = 984.895488 mb Therefore, the value needs to be increased beyond this figure.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:45

    Dear Digiklick,

    If the problematic behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:43

    Hello, Bogdan,

    Thank you for reaching out to us.

    Theme Options > Footer > Back to top button > Off.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 10:41

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2024 at 09:31

    Dear Digiklick,

    We hope this message finds you well.

    Please accept our apologies for the delay in responding due to the weekend.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

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    Viewing 2,280 results - 2,251 through 2,280 (of 68,230 total)
Viewing 30 posts - 2,251 through 2,280 (of 68,230 total)
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