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Getting 404 error after placing the order

This topic has 16 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

renato archer

Participant

December 2, 2024 at 13:34

getting 404 error after placing order with cod.

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#426170 Copied Theme version: 9.4.5

15 Answers

Rose Tyler

Support staff

December 2, 2024 at 15:42

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#426193 Copied

renato archer

Participant

December 3, 2024 at 15:47

i did all steps as per your recommendation but still getting error

#426311 Copied

Rose Tyler

Support staff

December 3, 2024 at 15:55

Hello,

Do you mean the same problem is visible when the Storefront theme is activated?
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#426312 Copied

renato archer

Participant

December 10, 2024 at 15:49

can you let me know how i can remove thankyou page after checkout ??

#427105 Copied

Rose Tyler

Support staff

December 10, 2024 at 16:02

Hello,

By default, there is no such option available. However, it is possible that a WooCommerce plugin might provide a suitable solution for your needs – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#427109 Copied

renato archer

Participant

December 11, 2024 at 09:46

after place the order why i am taking to this url – https://adlimor.com/order-received/9612/?key=wc_order_iMOBGfX5QucjY
i am watching last few weeks support not giving me solution. i provide login to my website but no one login as a admin and checked and giving me excuse every time. i want to know why ?? how can i get refund ?

#427193 Copied

Rose Tyler

Support staff

December 11, 2024 at 10:01

Hello,

To solve “There has been a critical error on this website” – please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

“support not giving me solution” – we provide support for XStore theme, but the questions you previously asked were not related to our theme because you confirmed that the issue persists even with the default WC theme – Storefron.

Private Content

Best Regards,
8Theme’s Team

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#427198 Copied

renato archer

Participant

December 11, 2024 at 10:51

when elementor pro is activated “order status” page is not work and showing error . not please let me know how can i fix .

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Rose Tyler

Support staff

December 11, 2024 at 10:59

Hello,

So, you have identified that the issue is related to the activation of a specific plugin, regardless of which theme is currently active on the website. At this point, we recommend reaching out to the support team of that plugin for further assistance.

Best regards,
8Theme’s Team

#427215 Copied

renato archer

Participant

December 11, 2024 at 12:00

how can i contact support team ???

#427223 Copied

Rose Tyler

Support staff

December 11, 2024 at 12:58

Hello,

Since you purchased the plugin separately from the theme, we kindly recommend visiting the plugin’s official website – https://prnt.sc/bxMoYDL2PR67. There, you should be able to find information on how to contact their support team. Alternatively, you may search online.
Here is a link to a free Elementor plugin support forum – https://wordpress.org/support/plugin/elementor/

Best regards,
8Theme’s Team

#427231 Copied

renato archer

Participant

December 11, 2024 at 13:02

no i did not buy elementor . i don’t want to use elementor pro. but your theme build with elementor pro. so its your responsibility to fix the issue

#427232 Copied

renato archer

Participant

December 11, 2024 at 13:04

can you tell me how can i remove this 3 steps ? and keep normal checkout

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renato archer

Participant

December 11, 2024 at 13:15

please check this video

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Rose Tyler

Support staff

December 11, 2024 at 14:27

Hello,

“your theme build with elementor pro” – no, our theme demos use the Pro Elements plugin (free), not Elementor Pro (paid). We are compatible with Elementor Pro, but your question is independent of the theme, but related to the plugin directly.

“can you tell me how can i remove this 3 steps ? and keep normal checkout” – Theme Options > Breadcrumbs > disable “Special breadcrumb on the cart, checkout, and order pages”

Best regards,
8Theme’s Team

Please contact administrator
for this information.

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