Hello,

In order to enable the Classic Widgets Panel, please navigate to Theme Options > General and turn on the option for “Enable Classic Widgets Panel.” Then, go to Dashboard > Appearance > Widgets to check the available widgets and filters.

Best Regards,
8theme team.

Please delete this code – https://prnt.sc/VTJNnCx5K-mf (added via YellowPencil) and then edit Breadcrumbs settings (Breadcrumbs Style and Breadcrumbs Paddings) in the Theme Options. When the code is added settings from Theme Options can’t work correctly.
Please let us know if you need any further assistance.

Regards

Hello, Filmguerilla,

Please check this topic – https://www.8theme.com/topic/how-come-newsletter-block-is-missing-from-mobile-nav-header-builder/

Regards

Hello @Rossranger79,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
8theme team

Hello, Manish Gupta,

1. We have checked the search function on your website and it appears to be working as expected. https://prnt.sc/yug6uKhLCG88 We suggest clearing your cache and trying again to see if the issue persists. If it does, please provide more detailed information, including screenshots or a video, to help us understand the problem.

2. The publish button in the Theme Settings seems to be working correctly. If you are experiencing any issues, please provide more information so that we can investigate further.
Thank you for bringing this to our attention.

Best Regards,
8themes team

Hello, Niddy,

We checked on several browser emulators, however, due to the time constraints of testing and the fact that your site is currently in maintenance mode, we were unable to obtain enough time to login and test the issue.

To assist us in resolving this issue, we kindly request that you please try to find the best emulator that accurately simulates the bug you are experiencing on your actual device.

Once you have found an emulator that replicates the issue, please share its URL with us. We look forward to receiving your new “non-bugged” device, as per your previous statement.

Best Regards,
8themes team.

Hello, Faisal Ahmed,

We understand that you have imported multiple demo versions on top of each other and are experiencing issues as a result. We recommend running the import on a fresh WordPress installation to avoid any conflicts. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/) which allows you to remove all existing content and install a new version from scratch.

Please note that using this plugin will delete all the existing content, including posts, pages, custom post types, comments, media, users, and all the settings. It is important to backup your website before using this plugin. Also, please make sure to deactivate and delete all the third-party plugins that you are not using to avoid any potential conflicts.

If you still want to proceed, you can follow these steps:

1. Backup your website, including the database and all the files.
2. Deactivate and delete all the third-party plugins that you are not using.
3. Install and activate the WordPress Database Reset plugin.
4. Go to Tools > Database Reset and select the options you want to reset.
5. Click on the Reset button and wait for the process to finish.
6. Reinstall the theme and import the demo version again.

Please let us know if you have any questions or issues during the process.

Best Regards,
8Themes Team

Hello @Damien,

Thank you so much for purchasing our theme and contacting our support center.
Please try to use the next custom CSS code to disable Sticky Footer for mobile:

@media (hover: none) {
    .page-wrapper {
        margin-bottom: 0 !important;
    }
    .et-footers-wrapper {
        position: relative;
        margin-bottom: 65px;
    }
}

Please the code into Theme Options > Theme custom CSS > Global.

Regards

Hello @Maky,

We apologize for the inconvenience, but it appears that the issue you are experiencing is related to a child theme. As per the error message, it seems that the error is stemming from the functions.php file of the child theme.

We kindly request that you check your changes in the functions.php file of the child theme. We understand that custom code can be challenging and we are here to assist you in any way we can.

Please be advised that we are not responsible for custom code in your child theme and would advise consulting a developer for further assistance.

Sincerely,
8Themes Team

Hello @Eausiris,

We have identified an incompatibility issue with the option “Show Variations As Simple Products (Beta)” in your theme. We have found that when this option is disabled, the calculations are shown normally.

In order to resolve this issue, we have three propositions for you:

1. You may disable the “Show Variations As Simple Products” option. This will fix the count of our search and of your plugin’s search.

2. You may enable the “Display With Tabs” option in Theme Options -> Header -> Search https://prnt.sc/12EbZsomRBo6 . This will change the search results view and the count of products found will not be shown.

3. You may add the following custom CSS:

.et-content-dropdown .ajax-results-title .results-count {
    visibility: hidden;
    opacity: 0;
}

This will keep the old design but without the incorrect counter https://prnt.sc/bMag8hHsnQ1E

We will note this bug on our to-do list, but we have many more prioritized tasks to do first.

Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

Hello,

We appreciate you bringing this issue to our attention. We will ensure that it is fixed in the import process going forward.

In the meantime, we recommend that you delete the Newsletter element from the Header Builder content. You can access the Header Builder by navigating to your WordPress dashboard, and once you are in, you should be able to find the Header Builder in the theme settings.

Please let us know if you have any further questions or concerns.

Best Regards,
8Themes Team

We are pleased to hear that you were able to resolve the issue you were experiencing. We appreciate your efforts in sorting it out.
We hope that your experience with our product and service has been a positive one, and we are always here to help if you have any further questions or concerns.
Thank you for choosing our theme and for your support.

Best Regards,
8Themes Team
Have a nice day!

Hello,

We have reviewed the links present in your 404 monitor page and have come to the conclusion that these links were likely not typed by a casual customer by accident. The links in question, such as https://yoursiteurl.com/feed/atom.xml or https://yoursiteurl.com/feed/security.txt, do not appear to be logical inputs for a casual customer.
We agree with the aforementioned thought and suggest that those links are being generated by some other means. To further investigate this issue, we recommend consulting the official documentation of the Rank Math plugin, specifically the article on monitoring 404 errors, which can be found here: https://rankmath.com/kb/monitor-404-errors/.
Please let us know if you have any further questions or concerns, and we will do our best to assist you.

Best Regards,
8Themes Team

Thank you for providing us with wp-admin access to your website.
In order to assist you further, we also need to connect via FTP. To do so, please provide us with the following information:
• Hostname
• Username
• Password
• Port (if applicable)
Please note that we do not need the text of the key file, just the information listed above.
Please let us know once you have provided this information, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Themes Team

It appears that you are experiencing issues with the search function on your website. Please note that any changes made to the parent theme files may affect the functionality of the theme and it is important to inform us if any modifications have been made.
In regards to the quote from your first message, “And how to increase search and overall site load speed”, we would like to inform you that the speed of the AJAX search results depends on the server response time and the structure of the database. The theme sends requests to your database and waits for a response. Therefore, if the search is slow, it is recommended to try to improve the server response time. However, as a theme provider, we have no control over this.
Furthermore, to improve the overall speed of the website, we recommend that you refer to the following article which provides useful information on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Please let us know if you have any further questions or concerns, and we will do our best to assist you.

Best Regards,
8Themes Team