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Viewing 30 posts - 21,691 through 21,720 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 17:16

    Hello, Niddy,

    Thank you for reaching out to us.

    We understand that you have concerns about the issue you are experiencing. In our opinion, it is something that is to be expected and should not be considered unusual. However, we recommend consulting with other professionals who have experience with similar issues or seeking guidance from your hosting provider to determine if this is a problem that needs to be addressed and, if so, how to best address it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 17:12

    Hello, Vaporizer,

    We recommend that you provide the following information to the support team for your B2B plugin: the path of the file used for searching, specifically et-core-plugin/app/models/customizer/class-ajax-search.php. You can check this file on your end and add hooks/filters in the necessary places.

    Once you have made the necessary changes and resolved any issues, please share screenshots with us of where the filter(s)/hook(s) were added and we will include them globally in future updates, to ensure that no changes are lost.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 17:01

    Hello, Manish Gupta,

    1/ In order to assist you with your inquiry, we request that you also provide us with FTP access to your website. This will enable us to investigate the situation more deeply and provide you with an accurate and specific solution.
    If you are unsure of how to create FTP access, please contact your hosting provider. They will be able to assist you with the necessary steps.
    2/ Could you record a video of the problem?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:53

    Hello, Rossranger79,

    We apologize for the difficulty in identifying the root cause of the issue. After conducting multiple troubleshooting steps, we have determined that disabling the mini-cart dropdown has resolved the problem.

    We recommend that you also test the site on your end to ensure that the issue has been resolved. In the event that the problem is no longer present, we advise keeping the mini-cart content disabled as it appears that there are script conflicts between the plugin and the theme scripts that cannot be resolved in a satisfactory manner.

    Thank you for bringing this to our attention. We appreciate your patience and understanding during this process.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:21

    Greetings,

    Thanks for understanding.
    Feel free to open up new topics for new questions.

    Sincerely,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:15

    Hello, MrTailor,

    Breadcrumbs > Paddings settings from Theme Options work on all pages with breadcrumbs on the site (product category page, about us and so on).
    If you would like to apply these settings to product category pages only, custom CSS code can be used. If this is the case, please let us know and we will provide you with the necessary code.

    In regards to mobile, in order to provide a specific solution, we would need the URL of the page in question.

    Regarding the title, we would like to inform you that there is no mentioned possibility for it. We recommend that you create static blocks with the desired content and show them via the category description area.

    Thank you for reaching out to us. We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:11

    Hello, Giannis Lelekis,

    We understand that you are seeking information about the available locations for brands. Please note that these settings can be found in Theme Options > WooCommerce > Shop Elements > Brands Settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:10

    Hello, Matteo Carrubba,

    Thank you for choosing to use our theme. In order to better assist you, we kindly request that you submit separate topics for different questions to avoid confusion in the conversation.

    We see that you are currently using the Elementor Pro version, which was purchased separately from our theme. To resolve any issues related to the plugin, we recommend contacting the support team of Elementor Pro first.

    Regarding the issue with the Yoast SEO plugin, could you please provide more information about the problem you are facing, including screenshots and the URL of the affected page? This will allow us to better understand and assist you with resolving the issue.

    Thank you for reaching out to us. We look forward to helping you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 16:09

    Hello, Matteo Carrubba,

    We understand that you may be experiencing difficulty with updating the Elementor plugin. In order to better assist you, could you please provide us with more information about the current version of Elementor you are using and any issues you have encountered during the update process?

    We would also like to inform you that if you wish to switch from Elementor to WPBakery, it will be necessary to recreate the content of your pages as there is no migration tool that can automatically transfer content from Elementor to WPBakery. To ensure minimal disruption to your existing site, we recommend creating a staging site (a copy of your existing site) and updating it page by page.

    Thank you for reaching out to us. We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 14:47

    Hello, Niddy,

    You’re welcome!
    Thank you for choosing our theme and for your support.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 14:45

    Hello, Rossranger79,

    Thanks for the reply.
    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 14:38

    Hello, Fabio,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
    To do this, please follow these steps:
    1 Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    2 Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    3 Any email address can be used for the new account, it does not have to be your personal email.
    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 13:17

    It doesn’t matter where.
    We are waiting for your feedback.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 11:51

    Hello,

    Please try to use the next custom CSS code:

    .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-add-button a:before {
        padding: 7px;
        background-color: white !important;
        border-radius: 100px;
    }

    Place the code into Theme Options > Theme custom CSS > Global.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 11:43

    Greetings,

    We have reviewed the issue you have reported and it appears that an older version of iOS may be causing issues with the proper display of the latest coding standards. We regret that we are unable to provide further assistance in this regard as we are not able to access the iOS coding structure.

    We apologize for any inconvenience this may have caused and recommend using updated and current devices for optimal performance.

    Sincerely,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 11:42

    Hello, Niddy,

    To access the menu item options, please click on the link provided here: https://prnt.sc/QEx7dJG0Mi8T. Once you have done so, you will be able to locate the settings as shown in this link: https://prnt.sc/AF4QhQpSBzMR.

    For further reference, you may also refer to this example: https://prnt.sc/GTlzxZUQ6zCG. Additionally, you can refer to the Xstore icons page on our website for more information: https://xstore.8theme.com/xstore-icons/

    We hope this information helps. If you have any further questions, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 11:07

    Greetings,

    We would like to inform you that the notices you are encountering are not related to our theme. We recommend reaching out to WordPress support for assistance or disabling the debug mode to hide them.

    Thank you for choosing 8theme.

    Sincerely,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 10:40

    Hello, Ivo Eijgenraam,

    Please try to use the next custom CSS code to disable the scroll:

    .template-container + a {
        text-indent: -99999px !important;
    }

    Place the code into Theme Options > Theme custom CSS > Global.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 10:34

    Hello, Wesley Rosales,

    Please clear cache and check the Header and Footer now.
    Please let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 09:42

    Hello, Krzysztof,

    We have uploaded a new version of the theme and plugin on your web-site staging.pasa….
    Please, check Sales booster -> Estimated delivery -> Set shipping time option and give us feedback after testing.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 09:37

    Hello, Wesley Rosales,

    We apologize for the confusion. Please check the result now, and let us know if the issue has been resolved. Additionally, please note that this fix will be included in the next theme update, so there is no need to worry.

    Best Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 09:35

    Hello, Giannis Lelekis,

    In order to solve your problem, we have made adjustments to the line-height settings in Theme Options > Typography. Please clear your cache and add an item to your cart to check the results.
    Additionally, you may want to try our built-in compare functionality, which can be found in Theme Options > WooCommerce > Built-in Compare. We recommend disabling any third-party compare plugin you may be using.

    Best Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 09:35

    Hello, Rossranger79,

    Thank you for providing the video. We understand that you are using a third-party plugin, the WooCommerce Booking plugin, which is not bundled with our theme. While we strive to ensure compatibility with as many third-party plugins as possible, we cannot guarantee full compatibility with all existing plugins, and we do not provide support for them.

    To assist you further, we would appreciate it if you could provide us with temporary access to your website’s wp-admin and FTP. To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area. To provide FTP access, please contact your hosting provider for assistance.
    We look forward to helping you resolve this issue.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2023 at 08:12

    Hello @MrTailor,

    In order to resolve this , we recommend to set values in px, for example, 20px, not just 20 – https://prnt.sc/OXEySBTr3TS9

    If you continue to experience difficulties, please let us know and we will be happy to provide further assistance.

    Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 19:00

    Thank you for the reply.
    Please provide a video of the problem.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 18:39

    Please check the Private Content area.

    Let us know if you need any further assistance.

    Best Regards,
    8themes team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 18:26

    Hello, Tomer,

    Upload them on this page https://wetransfer.com/ https://prnt.sc/NGtstfctG9Kt and provide us with the link.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 18:12

    Hello, TurboDogma ,

    Thanks for the reply.
    1/ Please check this example https://prnt.sc/C5t7Gz7N-aV5 OR https://prnt.sc/Xk2BmjBdVs7d
    2/ We’ve edited Footer settings. It should be displayed fine, but there is some kind of cache that causes the problem. Please clear and temporarily disable the CDN cache.

    Best Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 17:55

    Hello @MrTailor,

    Isn’t it what you are looking for – https://prnt.sc/suN51BltfeyW or https://prnt.sc/VmMdiHlbej4h ?
    If you want to get something like this – https://xstore.8theme.com/demos/2/lingerie/product-category/activewear/ , add content (it can be a static block or image) into the Category description area – https://prnt.sc/6o6GKg_rX98G The result will be similar to Shop banner – https://prnt.sc/eelSbIM7Sqj9

    Please let us know if you need any further assistance.

    Best Regards,
    8themes team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 12, 2023 at 17:25

    Hello, TurboDogma ,

    Thank you for reaching out to us. We are glad that you are using our theme and we will do our best to assist you with your question.

    As we can see you have 2 headers (Theme Options > Header Builder >. Multiple headers), so please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Please let us know if it helped or if you have any further questions or concerns. We are always here to help.

    Best Regards,
    8theme team.

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    Viewing 21,720 results - 21,691 through 21,720 (of 68,231 total)
Viewing 30 posts - 21,691 through 21,720 (of 68,231 total)
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