Hello, Atik Nagori,

Thank you for reaching out to us and providing the screenshot of the issue you are experiencing. We understand the inconvenience this may have caused.

Please try to use this custom CSS code (Theme Options > Theme Custom CSS > Global):

.swiper {
    margin-left: auto;
    margin-right: auto;
    position: relative;
    overflow: hidden;
}

and remove the code after the next theme update.

Best regards,
8Theme’s Team

Hello, @EE Eric,

Edit page using Elementor – https://prnt.sc/ZrMtRR0YhOex > change texts in settings of elements, for example – https://prnt.sc/JlUNPmC46OXf

Best regards,
The 8Theme Team

Hello, Armia,

Thank you for reaching out to us.

Please provide URLs of pages from your screenshots and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Jennifer,

Thank you for getting in touch with us.

We kindly request that you either disable the IP restriction or grant access to the site for users in Ukraine.

Warm Regards,
The 8Theme Team

Hello, Outgrowth,

Private Content

Best Regards,
8Theme’s Team

Hello, Outgrowth,

To translate the texts on the cart and checkout pages, you will need to edit these pages using the Elementor plugin and input the desired text you wish to display. Here is an example for your reference: https://prnt.sc/DYMjona827va

We do not foresee any issues with this process; however, these actions need to be carried out on your end. Therefore, we kindly ask you to follow the steps we have outlined and only respond here once the necessary changes have been made.

Please ensure that our instructions are followed carefully.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us with your inquiry.

When it comes to order management systems, we recommend exploring lightweight and efficient solutions that integrate seamlessly with your website without compromising its performance. If Jetpack is causing issues such as slowing down your site or adding unnecessary bloat, you may want to consider alternative plugins or tools that are specifically designed for order management.

For WooCommerce-based websites, here are a few recommendations:

1. **WooCommerce Admin**: This is a free plugin developed by WooCommerce that provides advanced order management features, analytics, and notifications without the additional features of Jetpack. It’s lightweight and tailored for WooCommerce users.

2. **Order Delivery Date for WooCommerce**: If you’re looking for a tool to manage order notifications and delivery schedules, this plugin is a great option. It focuses on order management without adding unnecessary features.

3. **Advanced Notifications for WooCommerce**: This plugin allows you to set up custom email notifications for orders, ensuring you stay updated without relying on Jetpack.

4. **Third-Party Order Management Tools**: If you’re managing a high volume of orders, you might consider integrating with external order management systems like TradeGecko (now QuickBooks Commerce) or ShipStation, which can streamline your workflow.

We have not officially tested such plugins with our theme. Therefore, you will need to conduct the tests on your own, and in case any issues arise, please contact the plugin authors directly. If these recommendations do not meet your needs, we suggest reaching out to the WooCommerce support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

As a best practice, we recommend regularly monitoring your website’s performance using tools like GTmetrix or Google PageSpeed Insights to ensure that any plugin you install does not negatively impact your site speed. Additionally, always keep your plugins and themes updated to their latest versions for optimal performance and security.

We hope this helps!

Best regards,
8Theme’s Team

Hello, Tareqabodohon,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Greg,

Thank you for reaching out to us.

We kindly advise against performing a full import of two different demos simultaneously, as this may lead to conflicts. In your case, we recommend utilizing the XStudio feature of the XStore WordPress theme, which allows you to import specific sections from various demos. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/
Regarding the single product page, you have the option to import a pre-built template. Please refer to the following guide for detailed instructions: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, 4NOdes,

Thank you for reaching out to us and for being a valued user of the XStore theme. We hope this message finds you well.

We sincerely appreciate your detailed explanation of the issues you are experiencing with the preloader and lazy loading features, as well as your interest in optimizing your website’s performance. We are here to assist you.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache after that.

To remove the loading effect on Elementor widgets and show them at once, the next custom CSS code can be used:

body:not([data-elementor-device-mode]) {
    --etheme-element-loader-display: none;
    --etheme-element-loading-opacity: 1;
    --etheme-element-loading-visibility: visible;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins as well.
For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:
a. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
b. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
c. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Ensure that all images are optimized for the web. You can use tools like Adobe Photoshop or free online services such as TinyPNG to reduce image file sizes without losing quality.

Best Regards,
8Theme’s Team

Hello, SaLearning,

1/ Could you kindly specify where you are seeing the mentioned warning? If possible, please provide the URL for reference.

2/ Theme registration is obligatory – https://prnt.sc/k71rfNUpG6PC

3/ Please downgrade the PHP version from 8.3.6 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing the XStore theme for your store.

May we kindly ask if you are using a caching plugin? If so, we recommend temporarily disabling it and monitoring your website’s performance for a while. Should it become evident that the plugin is causing the issue, we suggest contacting the plugin’s support team for guidance on identifying the specific option that may be interfering with your website’s functionality.

Best regards,
8Theme’s Team

Hello, Eirini,

Thank you for reaching out to us.

We understand that you would like to make all the attribute tags on your shop page fully visible. Please go to Theme Options > Woocommerce > Shop elements > Variation Swatches > Show more link > Off.

Warm Regards,
The 8Theme Team

Hello, ZEXAL,

1/ You’re welcome!

2/ The first image in the gallery corresponds to the main image, and there is no option to change this. You can see an example of this on our demonstration websites https://xstore.8theme.com/elementor3/electronic-mega-market/product/iphone-14/

3/ Please record a video of your actions for us.
Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello, Raghu,

Thank you for reaching out to us.

We understand that you are currently using a child theme and are unable to locate the header.php file within it. You need to copy the header.php file file from the XStore parent theme to the child.

To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

Warm Regards,
The 8Theme Team