Hello, Mecenas666,

Could you kindly clarify where exactly you added the code?

We are currently unable to access Appearance > Customizer on your site. Could there be any restrictions in place that might be causing this issue?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Based on the screenshot you provided, it appears that you attempted to upload the theme archive as a plugin.

We’ve activated XStore on your site. Please check and let us know if you need any further assistance.

We would like to inform you that the Subscriptio plugin has been removed from the XStore package. This decision was made following the discontinuation of support by the plugin’s author. To maintain uninterrupted service, we kindly recommend exploring alternative solutions that align with your requirements.

Best regards,
8Theme’s Team

Hello, Martijntje,

We appreciate your prompt response.

Could you kindly provide the URL of the page shown in your screenshot?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us.

We kindly request you to navigate to **WooCommerce > Settings > Products > Inventory** and enable the option to **Hide out of stock items from the catalog**. After making this adjustment, please clear your cache and review the result on a single product page.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us!

Custom CSS code can be used, for example:

ul.st-swatch-size-large li.type-image {
    width: 50px !important;
    height: 50px !important;
}

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Praveen senthil,

We appreciate your prompt response.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Plethora,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Zamgra_Legacy,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, PopsJ,

We appreciate your prompt response.

1/ We’ve removed

.single-product .page-heading {
    display: none;
}

from Theme Options > Theme custom CSS > Global.
2/ https://prnt.sc/QpaQDQYtqr-I

Please clear the cache and check the result.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Carla,

We kindly request that you either disable the IP restriction or grant access to the site for users in Ukraine.

Warm Regards,
The 8Theme Team

Hello, Carla,

Thank you for reaching out to us.

We can’t open your site – https://prnt.sc/x9f_h0lX6nJg Please check this with your hosting provider.

Additionally, we need FTP access:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

Best regards,
8Theme’s Team

Hello, Oliver,

Thank you for reaching out to us.

To better understand your request, could you kindly provide some screenshots for clarification?

Best regards,
8Theme’s Team

Hello, Oliver,

We provide a partial translation, as indicated in the documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You are welcome to continue or complete it on your own.
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.

Regarding your inquiry about restoring a previous translation, unfortunately, such an option is not available through either the Loco Translate plugin or the theme itself. If any files have been deleted, we recommend contacting your hosting provider to check if they have a backup available. Many hosting providers regularly create backups for their clients.

If no backup exists and the file has been deleted, please note that this issue is unrelated to the theme used on your website. We have already done everything within our capacity to assist you with translations.

Best Regards,
8Theme’s Team