Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Archive Products Builder via Elementor > edit template > make sure that the Archive products element is added to the template. For example – https://prnt.sc/SZq2sa2rTGQm
This specific element is essential for enabling dynamic content updates. It appears that the elements currently in use may be static, which is likely why the changes are not being reflected.

Additionally, we have noticed a fatal error in Woocommerce > Status > Logs. This error may be the reason why certain content cannot be edited using Elementor. To investigate and resolve this issue, we kindly request FTP access credentials.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Fantasy,

We kindly request you to review the following article regarding XStore product badges: https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

Should you have any questions or require further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Rakesh,

Thank you for reaching out to us.

We understand that you are experiencing inconsistencies with the “Add to Cart” and “Buy Now” buttons on your website.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We kindly request you to update the theme and Core plugin by following the instructions provided in the links below: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Once the updates are complete, please clear your cache and review the results.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Fantasy,

Thank you for contacting us and for using XStore.

We’ve removed this code

.onsale {
    display: none !important;
}

from Apperarence > Customizar > Additional custom CSS.
As a result, the “Sale” label is now functioning properly on your website.

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Joebuston,

Edit Checkout page using Elementor > edit settings of the element there.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Abder,

Thank you for reaching out to us.

Widgets from this area https://prnt.sc/n32wvHVzNwfm will be displayed on the Blog page in case you enable a sidebar for the page via Theme Options > Blog > Blog layout.
Please note that eCommerce-specific widgets, such as Swatches, price filter, and so on, cannot be displayed on the Blog page. To ensure proper functionality, you will need to move such widgets to the Shop Sidebar Area.

Widgets from this panel https://prnt.sc/DEeH69UqVI-Y are not visible because they are eCommerce widgets and because you are using a new header builder via Elemenotr, but this area was created for the old header type.

Read more – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Dear @Abdul Moiz,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Nirmalya,

Here is a screenshot from Theme Options > Styling > Input > Background Color – https://prnt.sc/Qd9Uqs5bqVnx

Could you kindly confirm if you have a live site (as opposed to a local one) where we can log in to review your settings? This will help us assist you more effectively.

Best regards,
The 8Theme Team

Hello, Aarslan,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Please downgrade the PHP version from 8.4.1 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Once this change has been made, please check if the issues persist. If they do, kindly provide a detailed description of each problem, along with examples and screenshots, so we can assist you further.

Thank you for your cooperation in advance.

Warm Regards,
The 8Theme Team

Hello, Boddicker,

Thank you for reaching out to us.

Theme Options > Woocommerce (Shop) > Shop > Shop page layout > edit Product added notification.

XStore Builders > Header Builder via Elementor > edit templates > Cart element settings > enable this option – https://prnt.sc/ITQOjtLGyB9X

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ We’ve changed the icon size via Header Builder > Search – https://prnt.sc/bHUgnK0Pu8ed
Please clear cache and check the result.

2/ We kindly request you to watch this video and consider utilizing our built-in Wishlist feature instead of relying on an additional plugin – https://youtu.be/ZyjZ-vCx0pE?feature=shared

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You mentioned custom CSS code, and here is an example – https://prnt.sc/CzvAGQhF3LgX

.et_b_header-account.et_element-top-level > a {
    color: red;
    background-color: blue;
}

(all devices)
for mobile it will be:

@media only screen and (max-width: 992px) {
    .et_b_header-account.et_element-top-level > a {
        color: red;
        background-color: blue;
    }
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you provide some screenshots to help us better understand the situation and your desired outcome.

Additionally, provide us with URLs of pages with different headers and temporary wp-admin access, we need to check your settings.

Warm Regards,
The 8Theme Team