Hello, Aarslan,

Thank you for contacting us and for using XStore.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.

Please downgrade the PHP version from 8.4.1 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Once this change has been made, please check if the issues persist. If they do, kindly provide a detailed description of each problem, along with examples and screenshots, so we can assist you further.

Thank you for your cooperation in advance.

Warm Regards,
The 8Theme Team

Hello, Boddicker,

Thank you for reaching out to us.

Theme Options > Woocommerce (Shop) > Shop > Shop page layout > edit Product added notification.

XStore Builders > Header Builder via Elementor > edit templates > Cart element settings > enable this option – https://prnt.sc/ITQOjtLGyB9X

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

1/ We’ve changed the icon size via Header Builder > Search – https://prnt.sc/bHUgnK0Pu8ed
Please clear cache and check the result.

2/ We kindly request you to watch this video and consider utilizing our built-in Wishlist feature instead of relying on an additional plugin – https://youtu.be/ZyjZ-vCx0pE?feature=shared

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You mentioned custom CSS code, and here is an example – https://prnt.sc/CzvAGQhF3LgX

.et_b_header-account.et_element-top-level > a {
    color: red;
    background-color: blue;
}

(all devices)
for mobile it will be:

@media only screen and (max-width: 992px) {
    .et_b_header-account.et_element-top-level > a {
        color: red;
        background-color: blue;
    }
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you provide some screenshots to help us better understand the situation and your desired outcome.

Additionally, provide us with URLs of pages with different headers and temporary wp-admin access, we need to check your settings.

Warm Regards,
The 8Theme Team

Hello, Chris,

Thank you for reaching out to us.

“The problem is that when you click on Add to Cart on a product, the side cart doesn’t open” – here is what we see on your site – https://gyazo.com/a7c508c9751aeac51293f7f3b25f5932

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please record a detailed video of your actions and the issue you are encountering?

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation in advance.

Best regards,
8Theme Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello, Mostafa Khaled,

We appreciate your prompt response.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best regards,
8Theme’s Team

Hello, Mostafa Khaled,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

WooCommerce > Settings > Products > Enable product reviews.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The mentioned demo version was developed prior to the implementation of the Archive Post Builder and Single Post Builder with Elementor. This means that the settings for blog and post pages can be found within the theme options – https://prnt.sc/vx7hRTzD1vdt

If you wish to use the Elementor Builder, it is certainly possible; however, please note that the templates will need to be created from scratch.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Nirmalya,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To begin, it is necessary to determine which plugin was used to create the form. You can do this by deactivating the plugins one by one. When the form disappears, you will know which plugin is responsible. We recommend starting with the Mailchimp plugin.

For further questions, you can find the answers in the plugin’s documentation.

Best Regards,
8Theme’s Team

Hello, Rakesh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then clear cache.

Additionally, to better understand the issue you are experiencing, we kindly ask you to provide screenshots or a video demonstrating where you are clicking and what is not functioning as expected. This will help us assist you more effectively.

If possible, please also share access to your WordPress admin panel so that we can review your settings and provide further guidance.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, MonnaChu,

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Kind Regards,
8theme team