Hello, Aya Mohamed,

Thank you for reaching out to us.

Do you use our Email Builder or default woocommerce mails?

If you are utilizing our Email Builder, we recommend reviewing the following guide for assistance: https://www.8theme.com/topic/how-to-translate-widht-translatepress-emails-created-with-email-builder/

Best Regards,
8Theme’s Team

Hello, Crashraider,

We kindly ask you to provide us with access to your account privately via the Private Content area. Additionally, please let us know which browser you are using and share the link to the page shown in your screenshot.

This will allow us to log in under your account to view the issue as you see it. At the moment, the problem is not visible on our end, so we are relying on your cooperation to help us investigate further.

We appreciate your assistance and look forward to receiving the requested information to proceed.

Best regards,
8Theme’s Team

Dear @Abdul Moiz,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Emmy,

Thank you for reaching out to us.

We noticed that your website is currently in maintenance mode, which prevents us from being able to access and review it.

Theme Options > Styling > Edit colors, Theme Options > Typography, and so on.

Additionally, you can edit your pages using Elementor by adjusting the settings of individual elements as needed.

If you require further assistance, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, Amish,

https://www.8theme.com/topic/unable-to-import-demos-for-my-xstore-theme/#post-428901

Best Regards,
8Theme’s Team

Dear @Abdul Moiz,

Loco Translate > Plugins > XStore Core > edit translation.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve disabled the Checkout Field Editor for WooCommerce (Pro) plugin on your site to solve this.

Best Regards,
8Theme’s Team

Hello, Merin,

We appreciate your prompt response.

This code can be added in Custom CSS for the page area:

.mpc-list__ul .mpc-list__item {
    align-items: baseline;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The texts across different parts of the website are provided by various plugins and the theme itself. This is a normal behavior and cannot be changed. To translate these texts, you will need to use the following paths in Loco Translate:
– Loco Translate > Themes > XStore
– Loco Translate > Plugins > XStore Core
– Loco Translate > Plugins > WooCommerce

We’ve uploaded files with pre-created translations to your site, so there is no need to start from scratch – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You are welcome to continue or complete it on your own.
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.

Note that even if you decide to switch from our theme to another one, the situation will remain the same.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Private content

Best regards,
8Theme Team

Hello, Boddicker,

Thank you for reaching out to us.

To disable the sticky header, please navigate to the Header Builder via Elementor > edit template > container settings > https://prnt.sc/6OJMicovXHzc

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Abdul Moiz,

You’re welcome!

Best regards,
8Theme’s Team

Hello, Carry Sane,

Thank you for reaching out to us.

Please provide us with the URL of the product from your screenshot, temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Rakesh,

At the moment, this option is not available. Our theme follows the functionality of the WooCommerce plugin in this regard. Therefore, we kindly suggest that you visit the WooCommerce support forum for further assistance: https://wordpress.org/support/plugin/woocommerce/

If you would like to request additional options for category elements or propose changes to how they currently function, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

Hello, Rakesh,

To provide clarity, we have created a screenshot for your reference. As you can see, the main category has subcategories, but it contains 0 products. The products are only assigned to the subcategories.
To explain further:
– There are 0 products here: https://prnt.sc/1QL0f7brMiLs There are 0 products here as well: https://prnt.sc/TU82UNK9axIT
However, products are available here: https://prnt.sc/LGV5i1EREkd0 specifically within the subcategory. This is why the breadcrumb structure appears as shown here: https://prnt.sc/tQ8dXG1yzOO2
When editing a product, we kindly recommend selecting not only the subcategory but also the parent category to ensure proper categorization.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Recep,

You’re welcome!

Warm Regards,
The 8Theme Team