Hello, Grace Chen,

Thank you for reaching out to us.

To begin, we kindly ask you to perform the following test to determine whether the issue is related to the theme on your website. Please activate the default WooCommerce theme, Storefront, by navigating to Appearance > Themes, and then check how the form appears on the contact page.

If the issue persists regardless of the active theme, we recommend contacting the plugin author responsible for creating the form for further assistance.

Thank you for your cooperation in advance.

Best regards,
8Theme’s Team

Hello, Emmy,

We appreciate your prompt response.

1/ Could you record a video of your actions and the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Amish,

We appreciate your prompt response.

We have disabled third-party plugins and successfully imported the demo content. You may now reactivate the necessary plugins. However, we kindly advise against activating plugins that are not essential, as each plugin consumes resources and may slightly impact the website’s performance. Additionally, please note that different plugins can sometimes conflict with one another, so it is generally recommended to avoid enabling unnecessary plugins.

Should you have any further questions or require assistance, please feel free to reach out.

Best Regards,
8Theme’s Team

Dear @Abdul Moiz,

You, you are right. We’ve activated the Loco Translate plugin, changed the text via Loco Translate > Plugins > XStore Core > edit translation, and disabled the Loco plugin.

Warm Regards,
The 8Theme Team

Hello, Amish,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Recep,

We sincerely apologize for any inconvenience caused by our decision to temporarily disable the plugin in order to address your issue. Moving forward, you will have the ability to independently review third-party plugins as needed.

If you wish to continue using a specific plugin, we kindly recommend reaching out to the plugin’s support team for assistance. Alternatively, you may find it helpful to review the plugin’s settings yourself to identify the option responsible for disabling the “Additional Information” field on the Checkout page.

At this time, we have determined that your inquiry does not pertain directly to our theme. As such, we would like to emphasize that while we are fully committed to ensuring the proper functionality of our theme, we cannot take responsibility for the behavior or performance of third-party plugins that you may choose to use.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Quantech,

Thank you for reaching out to us.

We’ve added a screenshot to the Private Content area.

To resolve this issue, we recommend contacting your hosting provider.

For further information, you may find this StackOverflow discussion helpful: http://stackoverflow.com/questions/26125030/font-awesome-icons-not-showing-in-chrome-a-maxcdn-related-cross-origin-resource

Best regards,
8Theme’s Team

Hello, Merin,

Thank you for reaching out to us.

Could you kindly provide the URL of the page shown in your screenshot? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hello, JiPanditJI,

We appreciate your prompt response.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, JiPanditJI,

Thank you for reaching out to us with your concern.

Theme Options > Speed Optimization > Always load “wc-cart-fragments” > Off. Clear cache and check the result.

Best Regards,
8Theme’s Team

Hello, Abdul Moiz,

Thank you for reaching out to us.

Please clear cache and check how it works now.

Best regards,
8Theme’s Team

Dear @Nicolo,

We sincerely appreciate your understanding.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

https://www.8theme.com/topic/color-filter-is-not-working-in-my-xstore-theme/page/2/

Best regards,
8Theme’s Team

Hello, @Pushparaj,

Private Content

Best Regards,
The 8Theme Team

Hello, Abdul Moiz,

Thank you for the video.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team