Forum Replies Created

Viewing 30 posts - 18,691 through 18,720 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 15:15

    Hello, Creativesite,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 15:14

    Hello, Creativesite,

    Thank you for getting in touch with us.

    Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.

    It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 15:12

    Hello, ProdbyDaan,

    Thank you for contacting us and for using XStore.

    Please do the next:

    1/ Theme Options > Speed optimization > Image loading > choose Default instead of Lazy loading, clear cache, and check the result.

    2/ Please try to disable all 3rd-party plugins and check how images then.

    3/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 15:03

    Hello, Paulgor,

    Ok. Done.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 14:45

    Hello, WEBPIXELS,

    Thank you for your response.

    It depends on the content you need to modify.
    You may make your changes in single-product.php file as well as for the Divi theme, because this file is from the WooCommerce plugin so Divi just rewrote it in theme to make its own design.

    Also, you may need to make changes in next files:
    xstore/woocommerce/single-product-content-booking.php (depends on this layout type -> https://prnt.sc/AROdidNjB_dk)
    xstore/woocommerce/single-product-content-center.php (depends on this layout type -> https://prnt.sc/Z_JzedIGOW_L)
    xstore/woocommerce/single-product-content-fixed.php (depends on this layout type -> https://prnt.sc/WTK-MJBbdWrP)
    xstore/woocommerce/single-product-content.php (used for all layout types except for previous ones)

    xstore/woocommerce/content-single-product.php (this file could be useful to rewrite in child-theme if you need to modify things shown on screenshot -> https://prnt.sc/kXMs9u1WsgxG)
    xstore/woocommerce/single-product/product-image.php ( in case you want to edit product-image code)

    In case you choose our Single product builder to use then modification you can do with rewriting next files in your child-theme:
    xstore/woocommerce/content-single-product-builder.php
    xstore/woocommerce/single-product/product-image-builder.php

    Also in case you choose to use Builder it may be useful for you to know what hooks are used with Builder. The list of hooks you may find in the next topic -> https://www.8theme.com/topic/trying-to-add-some-extra-code/#post-265666

    It is important to mention that all customization should be done in child-theme folder by copying and editing parent files. Example:
    Copy xstore/woocommerce/single-product-content.php => xstore-child/woocommerce/single-product-content.php and make your changes.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 14:42

    Hello, Abanoubmourad,

    Thank you for your response.

    1/ Unfortunately, there is no such option as each product may have a different description content. We suggest deleting the demo products and creating your own https://woocommerce.com/document/managing-products/

    2/ All available settings you can find in Theme Options > WooCommerce > Single Product page.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 13:43

    Hello, Gino,

    Thank you for your response.

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 13:41

    Hello, WEBPIXELS,

    Thank you for getting in touch with us.

    As you are aware, each theme has different layouts and styles for Single product, Shop, Blog, Single post, etc. pages. If you had a different theme active and the design of the Single product page was suitable for your needs, but not the same as the XStore theme, then you have a few options available to you:
    1/ Check each of the prebuilt Single product layouts from our Theme Options -> https://prnt.sc/atT5Fgy0LWXn and choose the best one.
    2/ Enable Single Product builder -> https://prnt.sc/peOIvSwpjQYP and built your own design and structure for Single products -> https://prnt.sc/GqU9T3RXdWLW. Also we have built-in posibility to show different Single product layouts based on multiple conditions.
    3/ Ask for additional customization (WPKraken team or any other customization service) because as you know, according to our support policy, we don’t provide customization services -> https://prnt.sc/5dXhwBjw6frx

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 13:32

    Hello, Creativesite,

    Thank you for getting in touch with us.

    It takes font size for links from Elementor settings, so you can change it there, or use custom CSS code:

    .quick-view-popup .product-content .product-name a {
        font-size: 20px;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 12:57

    Hello, LambdaSP,

    Sorry, but theme support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.
    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 12:51

    Hello, Gino,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 12:49

    Hello, Juergen,

    Thank you for your response.

    The next custom CSS code can be used:

    .order-tracking {
        text-transform: none !important;
    }

    Have you cleared the cache of the mobile browser?
    That line is added by a 3rd party plugin on your site, disable plugins one by one to find out what exactly plugin it is, then contact the support of the plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 12:28

    Hello, Erichurtrez,

    We did not find translations for the theme and Core on your site, so we uploaded them. You should not lose translation from now, because files were uploaded into the System location.

    We would recommend doing a backup of all the files before any update.

    Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    https://prnt.sc/-OsjcIMJQm33 – this text comes from Mailchimp for WooCommerce plugin.
    https://prnt.sc/SdopdeT3A_oP – as we can see, it is translated already.
    https://prnt.sc/Qho9ZDoQU9Au – this text comes from WooCommerce plugin, it you can’t translate it, contact the support of WooCommerce to get assistance.
    https://prnt.sc/oP9zU0jxF1hBhttps://prnt.sc/GciSCY10Iqpw

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:56

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    1/ Please provide URL of page with the second template.

    2/ Add the next code in Theme options > Theme custom CSS:

    .woocommerce-checkout .cart-order-details .shop_table strong {
        font-size: 0px;
    }
    .woocommerce-checkout .cart-order-details .shop_table .order-total .amount {
        font-size: 20px;
    }

    3/ Please add the following code to the Theme Options > Theme Custom CSS > Mobile section:

    .single-product #wcpay-payment-request-wrapper {
        display: none;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:37

    Hello, LambdaSP,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ There is no such possibility, unfortunately. “Select” type can’t be displayed on the Shop page https://prnt.sc/bUMbtozT73N0

    Find and edit this custom CSS code on your site – https://prnt.sc/bS-kLdWpAeV0

    2/ Theme Options > WooCommerce > Shop elements > Variation swatches > Position > After product details.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:29

    Hello, PR,

    Thank you for getting in touch with us.

    Please read this article – https://elementor.com/blog/layout-optimization-best-practices/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:14

    Hello, Webpat,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would recommend you create a static block with the desired content https://prnt.sc/u5ZQDdjuqYX9 , then add the shortcode of the block into the Shop banner area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:11

    Hello, Webpat,

    Thank you for getting in touch with us.

    Do you mean “2 configuration errors detected in this tab panel”? Please click here https://prnt.sc/KMIai2MP_hAH and follow the documentation of the Contact Form 7 plugin to fix errors.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 10:07

    Hello, Lifetrekker,

    Thank you for getting in touch with us.

    We can’t log in – https://prnt.sc/ZmMusRcpgqOB Please check the credentials.

    When you activate a default WordPress theme, not XStore, the problem persists?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 09:53

    Hello, PR,

    Thank you for getting in touch with us.

    You can use the next custom CSS code

    .cart ins .amount, .price ins .amount, .product-price ins .amount {
        color: red;
    }

    or change the main color in Theme Options > Styling.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 09:22

    Hello, PR,

    Thank you for getting in touch with us.

    All available settings for the Mobile menu you can find in Theme Options > Header Builder > Mobile menu.
    Please check the Mobile menu on this demo – https://xstore.8theme.com/elementor/demos/digital-marketing/ It uses a static block, as described here – https://www.8theme.com/topic/how-to-add-images-on-mobile-menu/#post-354158

    You can post requests for new settings on our taskboard https://www.8theme.com/taskboard/ , so our dev team can read it there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 09:16

    Hello, Paulgor,

    Thank you for getting in touch with us.

    We’ve uploaded the latest pot files (9.1.2 theme version and 5.1.2 Core plugin version).
    Then we added strings from your files.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 08:51

    Hello, Almastos,

    Thank you for getting in touch with us.

    Done. You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 08:37

    Hello, Abanoubmourad,

    Thank you for contacting us and for using XStore.

    Do you mean this section https://prnt.sc/rNZRn1YEDSgj ? https://xstore.8theme.com/elementor2/luxury-jewelry/product/10k-yellow-gold/ This is part of product content that was created using Elementor, so you need to edit it using Elementor and remove it like in this example – https://prnt.sc/40auK6vgwRfx

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 08:30

    Hello, Jaroh,

    Thank you for your response.

    Please add the next code in Theme Options > Theme custom CSS:

    .content-product .price, .product-content .price {
        color: red !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 08:23

    Hello, Mady,

    Thank you for FTP access.
    Please provide URL of the product page where the problem is visible.
    Also, we need the URL of the page with the login form to your site Dashboard, for example, https://xstore.8theme.com/wp-admin https://xstore.8theme.com/my-account/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 08:18

    Hello, Shady021,

    Thank you for contacting us and for using XStore.

    Please read and follow this article first – https://elementor.com/blog/wordpress-white-screen/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 07:46

    Hello, Creativesite,

    Thank you for your response.
    Have a nice day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 07:43

    Hello, PR,

    There is no such option, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 07:42

    Hello, Webpat,

    Thank you for getting in touch with us.

    1/ There is a default padding for all pages https://prnt.sc/hOpFgFFhEasH , it can be changed by the next custom CSS code in Theme Options > Theme Custom CSS:

    .content-page {
        padding-bottom: 2em !important;
    }

    2/ Do you mean space here https://prnt.sc/g786g7Nfw5p4 ? Edit Footer using Elementor and try to change – https://prnt.sc/EHUXaAVEbWHX

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

  • 1 2 3 623 624 625 2,273 2,274 2,275
    Viewing 18,720 results - 18,691 through 18,720 (of 68,227 total)
Viewing 30 posts - 18,691 through 18,720 (of 68,227 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.