Hello, Glenn Birmingham,

Thank you for getting in touch with us.

Please provide URL of your site, temporary wp-admin, and FTP access, so we can check the situation more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Mady,

Please watch the video from the Private content area, which shows that we can’t log in to your site. There is a redirect and in the result, not /wp-admin/ page is opened.

About your products, tabs are closed by default, so the height of the section doesn’t allow the scroll, there are 2 ways:
– open first tab by default
– disable the sticky option.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Creativesite,

Thank you for getting in touch with us.

Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.

It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Paulgor,

Ok. Done.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Abanoubmourad,

Thank you for your response.

1/ Unfortunately, there is no such option as each product may have a different description content. We suggest deleting the demo products and creating your own https://woocommerce.com/document/managing-products/

2/ All available settings you can find in Theme Options > WooCommerce > Single Product page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, WEBPIXELS,

Thank you for getting in touch with us.

As you are aware, each theme has different layouts and styles for Single product, Shop, Blog, Single post, etc. pages. If you had a different theme active and the design of the Single product page was suitable for your needs, but not the same as the XStore theme, then you have a few options available to you:
1/ Check each of the prebuilt Single product layouts from our Theme Options -> https://prnt.sc/atT5Fgy0LWXn and choose the best one.
2/ Enable Single Product builder -> https://prnt.sc/peOIvSwpjQYP and built your own design and structure for Single products -> https://prnt.sc/GqU9T3RXdWLW. Also we have built-in posibility to show different Single product layouts based on multiple conditions.
3/ Ask for additional customization (WPKraken team or any other customization service) because as you know, according to our support policy, we don’t provide customization services -> https://prnt.sc/5dXhwBjw6frx

Kind Regards,
8theme team

Hello, LambdaSP,

Sorry, but theme support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.
If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team.

Kind Regards,
8theme team

Hello, Juergen,

Thank you for your response.

The next custom CSS code can be used:

.order-tracking {
    text-transform: none !important;
}

Have you cleared the cache of the mobile browser?
That line is added by a 3rd party plugin on your site, disable plugins one by one to find out what exactly plugin it is, then contact the support of the plugin.

Kind Regards,
8theme team

Hello, Juergen,

Thank you for contacting us and for using XStore.

1/ Please provide URL of page with the second template.

2/ Add the next code in Theme options > Theme custom CSS:

.woocommerce-checkout .cart-order-details .shop_table strong {
    font-size: 0px;
}
.woocommerce-checkout .cart-order-details .shop_table .order-total .amount {
    font-size: 20px;
}

3/ Please add the following code to the Theme Options > Theme Custom CSS > Mobile section:

.single-product #wcpay-payment-request-wrapper {
    display: none;
}

We hope this information is helpful.

Kind Regards,
8theme team

Hello, PR,

Thank you for getting in touch with us.

Please read this article – https://elementor.com/blog/layout-optimization-best-practices/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for getting in touch with us.

Do you mean “2 configuration errors detected in this tab panel”? Please click here https://prnt.sc/KMIai2MP_hAH and follow the documentation of the Contact Form 7 plugin to fix errors.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, PR,

Thank you for getting in touch with us.

You can use the next custom CSS code

.cart ins .amount, .price ins .amount, .product-price ins .amount {
    color: red;
}

or change the main color in Theme Options > Styling.

Kind Regards,
8theme team

Hello, Paulgor,

Thank you for getting in touch with us.

We’ve uploaded the latest pot files (9.1.2 theme version and 5.1.2 Core plugin version).
Then we added strings from your files.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Abanoubmourad,

Thank you for contacting us and for using XStore.

Do you mean this section https://prnt.sc/rNZRn1YEDSgj ? https://xstore.8theme.com/elementor2/luxury-jewelry/product/10k-yellow-gold/ This is part of product content that was created using Elementor, so you need to edit it using Elementor and remove it like in this example – https://prnt.sc/40auK6vgwRfx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mady,

Thank you for FTP access.
Please provide URL of the product page where the problem is visible.
Also, we need the URL of the page with the login form to your site Dashboard, for example, https://xstore.8theme.com/wp-admin https://xstore.8theme.com/my-account/

Kind Regards,
8theme team