Hello, Creativesite,

Thank you for your response.
Have a nice day!

Kind Regards,
8theme team

Hello, Webpat,

Thank you for getting in touch with us.

1/ There is a default padding for all pages https://prnt.sc/hOpFgFFhEasH , it can be changed by the next custom CSS code in Theme Options > Theme Custom CSS:

.content-page {
    padding-bottom: 2em !important;
}

2/ Do you mean space here https://prnt.sc/g786g7Nfw5p4 ? Edit Footer using Elementor and try to change – https://prnt.sc/EHUXaAVEbWHX

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mch,

We’ve added the Home page, please check https://prnt.sc/nIRM7Kke1gDb

Kind Regards,
8theme team

Hello, Mch,

1/ “Which is better? I never used Elementor, I need good looking product pages.” – Both Elementor and Bakery are great page builders that can help you create a website. Ultimately, the choice between the two will depend on your personal preference and the specific features you need.
If you are looking for a powerful and flexible page builder that allows for extensive customization, then Elementor may be the better option. It comes with a wide range of widgets and features that can help you create a truly unique mobile website.
On the other hand, if you prefer a more streamlined and simplified page builder, then Bakery may be a better choice. It is known for its intuitive drag-and-drop interface and easy-to-use design tools.
We have a variety of demos with both page builders.

You can change the editor, but in this case, you will need to re-create all content, that was created using WPBakery on your site, using Elementor manually. There is no automatic converter.

If you prefer a particular demo and you did not add a lot of your own content on the site yet, you can reset the current installation that uses WPBakery and import the Elementor demo.
We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

2/ “The space between Whishlist, category and share are not the same, how can I fix it?” – you can fix this via Single Product Builder > settings of elements > Computed box > edit margins and paddings.
From your screenshot we can see that the Wishlist element is added on page but this functionality is not activated. For correct work of settings for Wishlist element, go to Theme Options > WooCommerce > Built-in Wishlist > activate it.

3/ “on phone, images doesn’t show up in same level” – go to Theme options > WooCommerce > Shop > Shop page layout > Masonry > Off.

4/ “If I select to show 3 images in a raw, it only shows 2 for desktop and phone.” – for mobile, it is correct behavior to show 2 products in row, you can see it on our demos too, but for the desktop, the option from your screenshot should work and 3 products per row needs to be displayed on Shop page.
To be able to answer why it doesn’t work, we need to take a closer look at the situation in the Dashboard of your site. Currently, we do not have access there.

5/ https://prnt.sc/JvSWgKVHavUP – there is no option to remove the slider from there, but arrows can be hidden by adding the next code in Theme Options > Theme Custom CSS:

.single-product .arrows-hovered>.swiper-container .swiper-custom-left, .single-product .arrows-hovered>.swiper-container .swiper-custom-right {
    display: none;
}

6/ This type affects the gallery only – https://prnt.sc/X01vmZTPeEn1 , not the description, it is because you are using Single Product Builder, which has Tabs element – https://prnt.sc/g-nDzdleX1ey You may create a structure like – https://prnt.sc/AGcwnRyJTqAt

7/ https://prnt.sc/_VuUL4oT7DQ0 1 – go to Theme Options > WooCommerce > Shop > Product design > Design Type > select not “Custom one”; If you want to use the custom one for related products, you need to create 2 and more templates via WPbakery > Grid Builder.

Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product. These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

8/ https://prnt.sc/m2NH7G1boSCC – this is a Newsletter popup, and the form was created using MC4WP: Mailchimp for WordPress plugin.
Step by step instruction:
– Activate Mailchimp > go to Forms and create a form https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/
– go to static blocks > add new block > add content you want to see there, including the Mailchimp form, here is an example for WPBakery – https://prnt.sc/vF9J6W0kK70n
– go to Header Builder > add Newsletter element inside the content area and select the static block, for example – https://prnt.sc/IqFNgsMvEQkp

9/ ” How can I add above the form: “Contact me:” ” – edit page content > add heading or Text element with the desid text.

10/ “How can I change format of Drop list in menu? Specially on phone doesnt seem to be easy click drip list.” – Please describe the desired result in more detail. What do you mean by “change format” and what expect to get?
Do you mean our variation swatches? This video will help you – https://youtu.be/LgzC4iK-j6A

11/ “All images are not the same size. how can I make sure all the same size?” – It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery. Then you need to read and follow this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

12/ https://prnt.sc/KOvtsuQFTUiU – activate and use our variation swatches, here is a video with examples – https://youtu.be/LgzC4iK-j6A

13/ https://prnt.sc/F0xmaBCVtGkn – go to Header Builder > add Promo message element > add Sections with text.

14/ “I need to add products with video too” – click on Edit product > find video section and set up video – https://prnt.sc/mNjdCqxfWj5G

15/ “Return policy” can be added in a Tab, for this go to Single Product Builder > Tabs > enable custom tab and add content there.
“I want to add size chart” – Single product Builder > add Sizing guide element into the content area and configure it depending on your needs.

16/ https://prnt.sc/Iwj1xWUIyh67 – Go to Theme options > WooCommerce > Shop > Products design > Image Hover Effect > select “Disable”.

Kind Regards,
8theme team

Dear, Mady,

We really want to help you, but we need your cooperating. Please do not ignore our questions and reply every:

1/ How can we log in to the Dashboard of your site? We need a URL / link to the page which has login form. Please before the reply, make sure that username and password you previously provided are correct now.
We ask you about this because we currently can’t even open your site.

2/ We can’t connect FTP with the credentials you provided.
Please try to connect to FTP using FileZilla by yourself, and provide us with the correct data: FTP host, FTP username, FTP password, FTP port, FTP encryption.
Is there a restriction by IP or something else?

This problem took a lot of your time, and we want to help you ASAP, so please carefully check and reply with correct access to wp-admin and FTP via the Private Content area.

Kind Regards,
8theme team

Hello, Mch,

1/ “How to set up Home page or front page like this view? – please follow this video – https://youtu.be/wkIKN2IyEZI
Use the next URL https://xstore.8theme.com/home/, not this one https://xstore.8theme.com/elementor/ (because wpbakery is used on your site, not Elementor, and page that was created using Elementor, can’t be imported in such way).
Please note that page content doesn’t include the site header and Footer.

We can import the page for you, in case you provide temporary wp-admin access via the Private Content area here.

2/ “in Single Product the drop list, some has symbol of inches some dont” – attributes it is something you created, to edit them, please go to Products > Arrtibutes > Size > edit attributes (it is in case you created them globally; without wp-admin access, we can’t check settings on your site).

3/ It looks like you are using Single Product Builder, so you need to change the width of sections, for example – https://prnt.sc/nPdc8UxQjNzk

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Stefan,

Thank you for getting in touch with us.

Are you experiencing a 404 error when a theme other than ours is activated on your site? We recommend testing it with the default WooCommerce theme, Storefront, to see if the issue persists. We believe this issue is unrelated to our theme.

Kind Regards,
8theme team

Hello, PR,

Thank you for getting in touch with us.

The mobile menu can have 2 tabs, to enable the second one, please go to Header Builder> Mobile menu > Additional Tab Content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Wade Yang,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Shipping settings are independent of our theme, we would recommend you read the documentation of the WooComerce plugin https://woocommerce.com/document/setting-up-shipping-zones/ and contact their support https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Buhle,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, CSE SOLAR,

Thank you for getting in touch with us.
Please try: Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please check now.

Also, we would recommend you to update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

Hello, MyWhey,

Thank you for contacting us and for using XStore.

We do not have this problem on our tests sites, so please do next tests:

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If you are using child theme, check how it works when the parent theme is activated.

3/ Select another tabs type in Single product builder and check how it works then.

Let us know the results.

Kind Regards,
8theme team

Hello, Buscape,

Thank you for getting in touch with us.
The next custom CSS code can be used in Theme Options > Theme custom CSS:

.global-post-template-large .single-post-large-wrapper .post-heading .meta-post {
    font-size: 0px;
}
.global-post-template-large .single-post-large-wrapper .post-heading .meta-post .entry-date {
    font-size: 16px;
}

Kind Regards,
8theme team

Hello, Creativesite,

Thank you for getting in touch with us.

It takes size from Elementor for links – https://prnt.sc/ZruelWA_tey7
if you want to change font size for these elements only, custom CSS code can be used, for example:

.content-product .product-title a {
    font-size: 20px;
}

We hope this information is helpful.

Kind Regards,
8theme team