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Change Domain License not possible. What to do?

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: Gino
    Gino
    Participant
    April 23, 2023 at 12:27

    Hello,

    I do not know if I am proceeding correctly here. On my domain I had registered the xStore license. Since I no longer use this as a store, I have registered a new domain, which should act as a store.

    I have deactivated the payment code in the xStore dashboard and then entered in the new installation on the new domain.

    But I get the message that the old project is still activated. I have cleared the cache etc on the old domain several times to be sure. But without success.

    Is there on the part of the support, the possibility to delete my old payment code and send me a new one? I think that would be the easier solution.

    I would be very happy about any help.

    Many greetings

    Please, contact administrator
    for this information.
    #354267 Copied Theme version: 9.1.2 WooCommerce version: de
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 12:51

    Hello, Gino,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    #354270 Copied
    Avatar: Gino
    Gino
    Participant
    April 23, 2023 at 13:41

    Hello Rose,

    thank you very much for the quick help. And that too on a Sunday. Really unique and commendable. Since That can greatly influence my next purchase decision. Nice that there are still people with service thought.

    See you soon. 🙂

    #354276 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2023 at 13:43

    Hello, Gino,

    Thank you for your response.

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Kind Regards,
    8theme team

    #354278 Copied

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