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Urgent! Core plugin causing website to load on 2 minutes!

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Vaporizer

Participant

April 26, 2023 at 14:34

Past two days, the front page hasn’t been loading. And now I tested by disabling plugins one by one. And It was clear that the xStore Core was causing the issue. I tried updating the theme and core, but still it wont load.

#354601 Copied Theme version: 9.1.2 WooCommerce version: 7.6.0

3 Answers

Rose Tyler

Support staff

April 26, 2023 at 15:11

Hello, Vaporizer,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Provide us with FTP access, so we can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354603 Copied

Vaporizer

Participant

April 27, 2023 at 09:21

I have enabled the debugging mode and provided you the ftp access.

note: I switched the front page to a shop page, because the other one stopped loading. This is the original: https://berglon.fo/home-page-home-decor-2/

Please contact administrator
for this information.

#354683 Copied

Rose Tyler

Support staff

April 27, 2023 at 12:04

Hello, Vaporizer,

Thank you for your response.

1/ We’ve enabled Lazy loading for Product elements.
2/ Please do not select to show all products https://prnt.sc/40C_Ib2gaW3q https://prnt.sc/Gc2NmlSNHSKa WordPress is unable to process this request and is unable to fulfill it. We’ve set 20 https://prnt.sc/X8KUiJp4aEc5 and all is fine now.

Please check now and be more careful with products limit next time.

Kind Regards,
8theme team

#354713 Copied
Tagged: core, load, plugin, themes, urgent, woocommerce, wordpress
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