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IPad Air (Browserstack also checked) – Browser Safari not showing mobile menu on tablets with safari

This topic has 4 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by Rose Tyler

amiseo

Participant

May 5, 2023 at 15:39

Hi there,
on staging a customer was the first who recognized the issue.
On every iPad Air with browser Safari the mobile Menu (hamburger) is not shown. Just the Desktop-Version and it really looks unprofessional.
Is it possible to solve?
Check also please on browserstack – here issue can be simulated on each device.

#355723 Copied Theme version: 9.1

3 Answers

Rose Tyler

Support staff

May 5, 2023 at 15:42

Hello, Amiseo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please try to change Starting Point Of The Mobile Header via Theme Options > General.

Kind Regards,
8theme team

#355725 Copied

amiseo

Participant

May 5, 2023 at 15:57

Hi there, https://prnt.sc/NzmXqWCZRHEX & https://prnt.sc/GzOTktntrfJj there is no option in general-tab 🙂
Thank you for quick support!

#355726 Copied

Rose Tyler

Support staff

May 5, 2023 at 16:03

Hello, Amiseo,

Thank you for your response.

Please disable this option first https://prnt.sc/Wm-xvngdndY8 and then change the Starting Point.

Kind Regards,
8theme team

#355727 Copied
Tagged: browserstack, ipad air, mobile menu, persuasive, safari, tablets, woocommerce templates
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