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XStore theme upload and installation error

This topic has 3 replies, 2 voices, and was last updated 11 months, 3 weeks ago ago by mjcabal

  • Avatar: mjcabal
    mjcabal
    Participant
    May 12, 2023 at 06:57

    I can’t upload and install the xstore theme zip file into my WP site. I tried to upload XStore theme but my site shows
    “This site can’t be reached
    The webpage might be temporarily down or it may have moved permanently to a new web address.
    ERR_HTTP2_PING_FAILED”.

    I tried to used FTP Client in uploading the file but it still unsuccessful. Need your advice. Thank you…

    Please, contact administrator
    for this information.
    #356431 Copied Theme version: 9.1.3 WooCommerce version: 7.7.0
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 07:31

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve uploaded XStore on your site without any problem. Please check.
    Also, please watch this video – https://youtu.be/i7STFGZapx8
    If you want to run demo content import, please disable 3rd party plugins first. Here you can find a list of required plugins – https://xstore.helpscoutdocs.com/article/36-included-plugins

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #356435 Copied
    Avatar: mjcabal
    mjcabal
    Participant
    May 12, 2023 at 08:00

    Thank You so much…

    #356441 Copied

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