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Topic: I’m unable to open reviews tab on product page

ziga32

Participant

May 11, 2023 6:32 pm

I can’t open reviews tab.
https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-elektricno-kolo-zlozljivo-siva/

I updated the theme to the latest version but still doesn’t work. If I switch to Twenty Twenty-Three it works ok
Site URL: hidden
Theme version: 9.1.4
WooCommerce version: 7.5.1

#356405 copied to clipboard

Rose Tyler

Support staff

May 12, 2023 8:17 am

Hello, Ziga32,

Thank you for contacting us and for using XStore.

We can’t open the product by the link you provided, it redirects to the Home page.
We’ve checked https://www.komponentko.si/elektricna-kolesa/ado-a20-air-smart-ultra-lahko-zlozljivo-elektricno-kolo-siva/ and there is only 1 tab https://prnt.sc/J6Azb8NG7QQX Do you mean it is the problem?

Could you provide temporary wp-admin access?

Kind Regards,
8theme team

#356443 copied to clipboard

ziga32

Participant

May 12, 2023 8:22 am

yes, this one. I enabled it now, but it don’t work
https://www.dropbox.com/s/1ekufnekpcbg1ig/screenshot-05-12-09-21-25.mp4?dl=0

#356445 copied to clipboard

Rose Tyler

Support staff

May 12, 2023 8:27 am

Hello, Ziga32,

Thank you for your response.

We’ve checked and it works fine – https://gyazo.com/b8fee74abb7d36ec2541afb7cc312c36
Please clear cache of your browser and check then.

Kind Regards,
8theme team

#356448 copied to clipboard

ziga32

Participant

May 12, 2023 9:57 am

thank you

it only seems to work when you are not logged in
https://www.dropbox.com/s/p4yizyrxvakz4ev/screenshot-05-12-10-55-53.mp4?dl=0

but only logged in users can leave a review.

Also, there is one review, why does it say 0?
https://i.imgur.com/1b1RK3g.png

#356463 copied to clipboard

Rose Tyler

Support staff

May 12, 2023 10:06 am

Hello, Ziga32,

Thank you for your response.

It looks like a cache problem. You are using CDN https://prnt.sc/nlkMfikJIMjU , so try to temporarily disable CDN and caching, check how it works after that.

Kind Regards,
8theme team

#356467 copied to clipboard