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Viewing 30 posts - 1,771 through 1,800 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 13:06

    Hello, Boddicker,

    Thank you for reaching out to us.

    To customize the dark buttons, please navigate to **Theme Options > Styling > Mørke knapper** in your dashboard. This will allow you to make the necessary adjustments.

    If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 13:03

    Hello, AndreG,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 11:35

    Hello, Abhijeet Kumar,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 10:26

    Hello,

    Thank you for reaching out to us.

    Currently, the Site Preloader option in the XStore Theme is designed to apply globally across the entire website and does not include a built-in feature to restrict it to specific pages, such as the checkout page.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 10:24

    Hello, Abdul Moiz,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 09:00

    Hello, Masnoon Kherani,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 08:17

    Hello,

    Thank you for reaching out to us and for choosing the XStore theme for your store.

    Switching your theme while ensuring the safety of your data is a crucial process. To help you make the transition smoothly, please follow these steps:

    1. **Backup Your Current Site**:
    Before making any changes, we strongly recommend creating a full backup of your website, including your database and files. This ensures that you can restore your site if anything unexpected occurs.

    2. **Set Up a Staging Environment**:
    To avoid disruptions to your live store, consider setting up a staging site. This is a duplicate of your website where you can safely test the new theme without affecting your live site. Many hosting providers offer staging environments, or you can use plugins like WP Staging.

    3. **Install and Activate the XSTORE Theme**:
    In your WordPress dashboard, navigate to **Appearance > Themes**, click **Add New**, and upload the XSTORE theme file. Once uploaded, activate the theme in your staging environment.

    4. **Import Demo Content (Optional)**:
    If you wish to use demo content, you can import it via the XSTORE > Import demos. Please note that importing demo content will not overwrite your existing products, it will add new content, but it’s always good to double-check before proceeding.

    5. **Customize the Theme**:
    Use the XSTORE theme options and WordPress Customizer to adjust the design and layout to match your preferences. Ensure that all your products, pages, and settings are displayed correctly.

    6. **Test Your Site**:
    Thoroughly test your site on the staging environment to ensure that all functionalities, including product pages, checkout, and plugins, are working as expected.

    7. **Switch to the Live Site**:
    Once you are satisfied with the setup on the staging site, you can replicate the changes on your live site or push the staging site to live (if your hosting provider supports this feature).

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 08:14

    Hello, Hassam,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 08:13

    Hello, Boddicker,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 14, 2025 at 08:06

    Hello, Abdul Moiz,

    Thank you for reaching out to us.

    To edit the content of the Main Sidebar, please navigate to Appearance > Widgets in your WordPress dashboard. From there, you can make the necessary adjustments.

    Should you have any further questions or require additional assistance, please don’t hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 16:20

    Hello, Oliver Theiß,

    We hope this message finds you well.

    Please take your time, and thank you in advance for your kind cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 15:13

    Hello, Oliver Theiß,

    Thank you for reaching out to us.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 14:48

    Hello, Hassam,

    We appreciate your prompt response.

    Please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 13:15

    Hello, Abhijeet Kumar,

    Thank you for contacting us and for using XStore.

    We have followed the steps you described, and everything appears to be working correctly on our end. Please note that in incognito mode, where browsing history is not recorded, the corresponding button may not function as expected.

    If you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 13:11

    Hello, Massimiliano,

    Thank you for reaching out to us.

    The text on the buttons is hidden when the quantity option is enabled https://prnt.sc/ADrV7NhSEOW5 , as there may not be enough space to display both elements simultaneously.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 13:09

    Hello, Stefa98,

    Thank you for reaching out to us.

    We understand your concern regarding the padding-bottom: 5.65em in the content-page CSS. Since this configuration is part of the xstore.css file, it is likely a default style applied by the theme. To override or remove this padding, you can add custom CSS to your website.

    Please try adding the following code to your custom CSS or in the Theme Options > Custom CSS section:

    .content-page {
    padding-bottom: 0 !important;
    }

    This will override the default padding applied in the xstore.css file. If you still face any issues or need further assistance, feel free to let us know, and we’ll be happy to help.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 12:04

    Hello, Hassam,

    Here is an example from Single Product Builder via Theme Options – https://prnt.sc/sUEpctencjyh

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 11:41

    Hello, Jigar kanoo,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Looking forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 11:40

    Hello, Octatech,

    Could you please test if the same behavior occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 11:27

    Hello,

    We kindly request you to clear your website’s cache and check the header display on a mobile device to ensure everything is functioning as expected.

    Should you have any questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 10:38

    Hello, Sefat,

    We hope this message finds you well.

    We have reviewed the checkout page on your website and noticed that it currently differs from the screenshot you provided. It appears that the content is being delivered via the “Klarna Checkout for WooCommerce” plugin. Please note that this is a third-party plugin and is not included as part of our theme package.

    To address this matter effectively, we kindly recommend reaching out to the support team of the plugin for further assistance and guidance.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 10:34

    Hello, Stemalo,

    Thank you for providing the FTP access details. However, we currently do not have working WP-Admin access. The credentials you previously shared are no longer functional.

    Could you kindly verify the WP-Admin access details and provide updated credentials, ensuring they are working?

    We appreciate your assistance.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 09:07

    Hello,

    Thank you for reaching out to us.

    We appreciate your interest in XStore. Regarding your inquiry, XStore does include a built-in filtering system that allows for filtering specific numeric values, such as the price filter available in the shop sidebar. However, to confirm whether it can filter other specific numeric values from product details, we would need more information about the exact numeric data you wish to filter.

    Looking forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 09:03

    Hello, M Project,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:48

    Hello, KSP ELECTRONICS,

    Thank you for reaching out to us.

    We kindly recommend reviewing the following articles, which provide detailed guidance on enabling user registration: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/ https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:46

    Hello,

    Thank you for reaching out to us. We understand that you are experiencing difficulties adding the logo correctly after the removal of the previous one. We would be happy to assist you with this.

    https://prnt.sc/CSrlDnUegDaL

    Please clear cache and check the logo on your site now.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:42

    Hello, Dr Soni,

    Thank you for reaching out to us

    Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:38

    Hello,

    Thank you for reaching out to us.

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    .single-product .swiper-vertical-images .vertical-thumbnails-wrapper {
        max-height: 550px;
        overflow: hidden;
    }

    We hope it helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:36

    Hello, Sefat,

    Thank you for reaching out to us.

    Could you kindly provide the URL of the page shown in your screenshot, along with temporary wp-admin access? This will allow us to review the settings and assist you more effectively.

    We look forward to your response.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2025 at 08:31

    Hello, Rodrigo Carlos,

    Thank you for reaching out to us.

    Please read answers in this topic – https://www.8theme.com/topic/google-search-console-problem-with-index/

    Best Regards,
    8Theme’s Team

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    Viewing 1,800 results - 1,771 through 1,800 (of 68,220 total)
Viewing 30 posts - 1,771 through 1,800 (of 68,220 total)
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