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Unable to change header template & header editor is also not loading

This topic has 12 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

parshva

Participant

May 19, 2023 at 13:18

Unable to change header template & header editor is also not loading

#357227 Copied Theme version: .9.1.5 WooCommerce version: 7.6.1

11 Answers

Rose Tyler

Support staff

May 19, 2023 at 13:53

Hello Parshva,

Thank you for contacting us and for using XStore.

1/Could ou provide screenshots or a video of the problem?

2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

#357231 Copied

parshva

Participant

May 20, 2023 at 07:17

ere

Please contact administrator
for this information.

#357289 Copied

Rose Tyler

Support staff

May 20, 2023 at 12:17

Hello Parshva,

Thank you for your response.

Here is the reason for your problems – https://prnt.sc/IdQup1G-9_0G We would recommend you contact your hosting provider and ask to fix it, or you can read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

We hope this information is helpful.

Kind Regards,
8theme team

#357296 Copied

parshva

Participant

May 20, 2023 at 12:59

I have increased the PHP memory to 256 still same issue i am unable edit or select header please help i have to deliver website by monday

#357299 Copied

Rose Tyler

Support staff

May 20, 2023 at 13:21

Hello Parshva,

Thank you for your response.
Here is the text or error: “CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 400556064 bytes)”
that means 536870912+400556064=937426976bytes = 937.426976 MB
, so your 256 is not enough.
We hope it is clear now.

Kind Regards,
8theme team

#357301 Copied

parshva

Participant

May 20, 2023 at 14:12

We have allocated 1024 mb still same issue

#357303 Copied

parshva

Participant

May 20, 2023 at 14:26

check shared video

Please contact administrator
for this information.

#357305 Copied

Rose Tyler

Support staff

May 20, 2023 at 14:27

Hello Parshva,

Thank you for your response.

Please provide FTP access, so our devs can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#357306 Copied

parshva

Participant

May 20, 2023 at 14:36

FTP Details

Please contact administrator
for this information.

#357307 Copied

parshva

Participant

May 21, 2023 at 07:07

Hi any update on this issue please help me resolve this as i have to launch website tomorrow

#357334 Copied

Rose Tyler

Support staff

May 21, 2023 at 07:22

Hello Parshva,

Thank you for your response.

Please go to WooCommerce > Status > Logs > check today’s logs https://prnt.sc/vtxOCus25wtq , you need to increase memory one more time.
As a rule, so much memory is not needed, there is something on your site that uses it.
We would recommend you contact the hosting provider and:
1/ Increase memory limit
2/Ask for information about what exactly and how much uses the memory
3/Downgrade PHP version to 8.0

Kind Regards,
8theme team

#357337 Copied
Tagged: editor, header, template, woocommerce, wordpress
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