Hello, Bleached,

Thank you for contacting us and for using XStore.

We can’t access your site, unfortunately – https://prnt.sc/8bB9PUhFOhsX
Please check it.

Kind Regards,
8theme team

Hello @AnimalShop,

Thank you for your response.

If you are using Elementor Pro plugin, we would recommend you contact support of the plugin. Unfortunately, the mentioned feature is not a part of our theme.

Best Regards,
8Theme’s Team.

Hello Admkts,

Thank you for contacting us and for using XStore.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We would recommend doing a backup of all the files before any update.

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Kind Regards,
8theme team

Hello Ubansal,

Thank you for getting in touch with us, but we already answered –
https://prnt.sc/L-qIJQ0qdEIn Please follow the recommendations from mentioned articles, disable unrequired 3rd party plugins on your site, optimize images – https://prnt.sc/fRVMk1cvbH8O https://prnt.sc/63Podjj3xzv9 and so on.

We’ve activated WP Rocket for you.

Private Content.

Kind Regards,
8theme team

Hello Chandni,

You’re welcome!
Unfortunately, I can’t answer for sure why, maybe a plugin that works with attributes has been activated.

Kind Regards,
8theme team

Hello, PR,

Font Awesome is the Internet’s icon library and toolkit, used by millions of designers, developers, and content creators.
Here are examples of FontAwesome 4.7 icons – https://fontawesome.com/v4/icons/
and FontAwesome 5+ https://fontawesome.com/v5/search

https://prnt.sc/XNaxQFoYzRNy + https://prnt.sc/oOqaOV8S1C_A > https://prnt.sc/UUiAs9dXsgS6 ( https://fontawesome.com/v4/icon/address-book )

Best Regards,
8Theme’s Team

Hello Jaroh,

Thank you for contacting us and for using XStore.

We would recommend you disable Mobile Optimization in Theme Options > General.
Clear cache and check the header from mobile then.

Kind Regards,
8theme team

Hello Ahmed Saleh,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Henrik,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site and record a video for us.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Marquand,

Yes, you can use it on the test site.
If you will get an activation limit message, just contact us and we will help.

Kind Regards,
8theme team

Hello, Ravi,

1/ Please provide temporary wp-admin access, so we can take a closer look at your settings.

2/ SKU can be hidden from the Off-Canvas cart content using the next custom CSS code:

.product_list_widget .product_meta>span {
    display: none !important;
}

Kind Regards,
8theme team

Hello Makeitsimple,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please try to use the next custom CSS code:

.et_b_header-menu .secondary-menu-wrapper li:hover {
    background-color: green;
}

2/ How it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Montgomerius,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Dee,

Thank you for contacting us and for using XStore.

It seems that some 3rd-party plugin on your website or custom code you’ve made sets some style properties for everything inside the header cart products list → https://prnt.sc/eGCKi8f94Mp5
Compared to the cart canvas you can check on our demo → https://prnt.sc/Yo2OP-JFbqkm
Demo link → https://xstore.8theme.com/shop/

So, please deactivate all 3rd-party plugins and check then.
Also, you can check with the default StoreFront theme activated.
This issue is not coming globally from our theme.

Kind Regards,
8theme team

Hello Ahmed Saleh,

https://prnt.sc/CZuo7vMErzMK
So we changed custom CSS code on your site from:

        .content-page, .page-heading .container {
                max-width: calc(100% - 30px);
                padding-top: 15px;
                padding-bottom: 15px;
        }

to

.content-page, .page-heading .container {
                max-width: 100%;
                padding: 15px;
        }

The result is next:
https://prnt.sc/GMbDu4wGBNVX

Kind Regards,
8theme team