Hello, Subho,

Thank you for reaching out to us. We understand that the header on your website is displaying twice.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Prosenberg,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Parag,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Oliver Theiß,

In order to assist you more effectively, we kindly request that you record a video demonstrating the issues you are experiencing, along with the steps leading to them. This will enable us to better understand and replicate the problem on our end.

Please upload the video to a file-sharing service, such as https://wetransfer.com/ , and share the URL with us at your earliest convenience.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Prosenberg,

Thank you for reaching out to us.

Please downgrade the PHP version from 8.3.14 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

Hello, Anurag,

Thank you for your cooperation. We kindly request your patience as we work towards providing the next update.

Warm Regards,
The 8Theme Team

Hello, Massimiliano,

Thank you for reaching out to us.

We kindly request you to review your settings by navigating to WooCommerce > Settings > Shipping > Shipping Settings.

Best regards,
8Theme’s Team

Hello, Lebra Media Support,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Mauro,

Thank you for your message. Please take your time.

Best regards,
8Theme’s Team

Hello, Nat5434,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and the URL of page from your screenhot? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Creatica,

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Make sure that thumbnails are uncropped in settings and then regenerate thumbnails using the appropriate plugin.

Best regards,
8Theme’s Team

Hello, Mauro,

Private Content

Best regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

We understand your concern regarding the category filter behavior in the sidebar. Based on your description, it seems that when a filter is applied, the URL changes from the current category path (e.g., /category/category1) to /shop/?filter_cat=215, and the filter displays all products instead of limiting the results to the current category. You would like the filter to apply only to the current category’s products and update the URL accordingly (e.g., /category/category1/?filter_cat=215), similar to how other xStore filters function.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, MatV,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello, Mauro,

Thank you for getting in touch with us.

1/ Could you record a video where the mentioned behavior is visible?

2/ Theme Options > Breadcrumbs > Categories title tag.

Best regards,
8Theme’s Team