Hello SoulMan77,

Thank you for your response.

We’ve checked it on our test site and do not see this problem.

On your site the situation is the next https://prnt.sc/c_C61dL1ZPpW What exactly product should now show the New label? Please provide the URL.

Kind Regards,
8theme team

Hello SoulMan77,

Thank you for getting in touch with us.

The New Label takes into account the “last update or modification date” of the product.
You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges.
If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

Hello, Hassan,

Thank you for contacting us and for using XStore.

Probably you did not migrate correctly. Try the Duplicator plugin.
We recommend contacting your hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.

We’ve taken Theme Options settings from one site to another for you, so it looks better now. But we would recommend to to do corect full migration with help of your hosting provider. We can’t be responsible for migration done by you and guarantee that all is fine right now on your second site.

Kind Regards,
8theme team

Hello, MagineM,

Is there anything else we can help you with?

Kind Regards,
8theme team

Hello Vasak,

Thank you for contacting us and for using XStore.

Please try to use the next code to change the position for the sale label:

.products-loop .onsale {
    left: unset !important;
    right: 0;
    bottom: 25px;
    top: unset;
}

Theme Options > Theme custom CSS.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Adrian,

Thank you for contacting us and for using XStore.

You can activate the theme now.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

We have never encountered such a problem before, and we believe that one of the following could be the cause:
– Database manipulation (restoration, cleaning, etc.) – the patch installation data is stored in the database and if it is corrupted, this kind of situation may arise.
– Database cache
– Use of plugins to modify database queries
In any case, the issue is related to database manipulation.

You purchased the theme less than 7 days ago, so we can give you a refund without additional questions.
If you would like to submit a refund request, please visit – https://themeforest.net/refund_requests/new Do not forget to mention in the text of the request that the theme was purchased less than 7 days ago.

Kind Regards,
8theme team

Hello Lucas,

Thank you for your response.

It is our theme design, a table with attribute-value is created, as shown in the screenshot – https://prnt.sc/7B8c_yd-ErIz
with the default theme, the attribute is appended to the title – https://prnt.sc/v7n5KEI8nzGw

You were able to see the same on our demos before purchasing the theme, for example, try to add this product to the cart – https://xstore.8theme.com/product/american-vintage/

If you would like to implement custom changes, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.
Sorry, but additional customization in files is out of the scope of our basic support.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Gewoonbovenaan,

Thank you for your response.

Yes, custom CSS code should be used in this case.
Please try to test how it works with other Tabs elements https://prnt.sc/4CVIzMHSaL90 (one of them comes from the Massive Addons plugin and the second from WPBakery).

Kind Regards,
8theme team

Hello, C18_IT,

You’re welcome!
Have a nice day!

Kind Regards,
8theme team

Hello,

Thank you for your response.

Please provide wp-admin access also. To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Kind Regards,
8theme team

Hello, Andar82,

You’re welcome!

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin, and FTP access via the Private Content area here.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Pit,

Thank you for contacting us and for using XStore.

Please follow this article – https://woocommerce.com/document/editing-product-data-tabs/

Kind Regards,
8theme team

Hello Celal,

Thank you for contacting us and for using XStore.

Do you use cache plugin or CDN? Please temporarily disable them, clear cache of browser, and check then.

It looks like a cache issue because the admin can see the not cached version without the problem.

Kind Regards,
8theme team