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XStore is unstable and crashing the website randomly

This topic has 2 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

ArRihla

Participant

June 6, 2023 at 23:08

Hi there,

I installed and created my website using xStore on a different domain. I migrated that website including the DB via WpVivd to the main domain.

Although the migration was successful, I am randomly getting crashes all over the website where I get an error “There has been a critical error on this website.” randomly. This message disappears when I refresh the page and then comes back.

This has been causing a lot of issues, can you look into it?

Please, contact administrator
for this information.

#358764 Copied Theme version: 1.0 WooCommerce version: Version 7.7.0

1 Answer

Rose Tyler

Support staff

June 7, 2023 at 07:15

Hello ArRihla,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed. In case no error text is shown, please go to WooCommerce > Status > Logs > select the latest date and check what errors are visible.
Contact your hosting provider and ask server error log.
Provide us with this information.

Kind Regards,
8theme team

#358778 Copied
Tagged: crashing, randomly, stability, templates, woocommerce, wordpress, xstore
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