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I deactivated the code on other site but it is still shows active even the site is gone

This topic has 6 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

erksoft

Participant

June 5, 2023 at 12:37

I deactivated the code on other site but it is still shows active even the site is gone,

if my support finishes, will I not get an update and support correct?
can I still use the theme if I do not buy support?

Many thanks

#358635 Copied Theme version: 9.1

5 Answers

Rose Tyler

Support staff

June 5, 2023 at 12:59

Hello Erksoft,

Thank you for contacting us and for using XStore.

“I deactivated the code on other site but it is still shows active even the site is gone,” – please provide a screenshot.

XStore license is lifetime, so you will be able to get updates. But you won’t be able to write on the forum – https://xstore.helpscoutdocs.com/article/25-support
Even if your support period is expired, the contact form on this page can be used – https://www.8theme.com/contact-us/ (for bug reports or getting help with activations).

We hope this information is helpful.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358638 Copied

erksoft

Participant

June 6, 2023 at 11:26

Please contact administrator
for this information.

#358714 Copied

Rose Tyler

Support staff

June 6, 2023 at 12:18

Hello Erksoft,

In this case, you need to contact your hosting provider first.
Let us know their answer.

Kind Regards,
8theme team

#358720 Copied

erksoft

Participant

June 6, 2023 at 15:50

they told me it is gone, I need activate on my new project could you help so I can activate the site on new site please.

Please contact administrator
for this information.

#358752 Copied

Rose Tyler

Support staff

June 6, 2023 at 16:13

Hello Erksoft,

You can activate XStore now.

Kind Regards,
8theme team

#358754 Copied
Tagged: active, code, deactivate, gone, themes, woocommerce, wordpress
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