Forum Replies Created

Viewing 30 posts - 16,891 through 16,920 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 12:11

    Hello, Tanvir Hossain,

    Thank you for contacting us and for using XStore.

    Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 10:51

    Hello @Patronela,

    Please add the following code to the Theme Options > Theme Custom CSS to hide the color from the Shop:

    .content-product ul.st-swatch-size-normal li.type-label {
        display: none !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 09:12

    Hello, ziga32,

    “My question is, why was it not working before, when the code was in page custom css?” – as we can see, the code works fine from the page custom CSS area – https://prnt.sc/s0iihMoNTJUI

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 08:26

    Hello, ziga32,

    Ok. Please check now – https://prnt.sc/UjBFxKeNXj8A , we added code – https://prnt.sc/jetUN6HNFidI

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 08:22

    Hello, HUSSTLE,

    In this case, set the next settings – https://prnt.sc/_UK7UI7bC5A8 in Theme options > WooCommerce > Single Product builder, and ann the next code in Theme Options > Theme custom CSS > Global:

    .single-product .woo-breadcrumbs {
        display: none !important;
    }

    you will get – https://prnt.sc/b8tctu-O81oS

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 08:09

    Hello, Johana Urbina,

    Thank you for contacting us and for using XStore.

    Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 08:07

    Hello, Catholicans,

    Thank you for contacting us and for using XStore.

    1/ Please use the next custom CSS code:

    .single-product .content-product .quantity-wrapper .button {
        width: 130px;
    }

    2/ Here is what we can see right now – https://prnt.sc/_QBM1RVpe4EP Have you solved it?

    3/ Edit static block > change width of columns.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 07:58

    Hello @Patronela,

    Thank you for your response.
    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 07:57

    Hello, Kris,

    Thank you for contacting us and for using XStore.

    Did you check it from a real Tablet and mobile device, or the screen shot of the problem was done from resized browser window?
    We’ve checked your site and we do not see a problem.
    If you resize the window on desktop, you need to re-fresh the page before checking the result.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 07:12

    Hello, Stefano Valso,

    You’re welcome!
    Have a nice day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 07:03

    Hello, Stefano Valso,

    Thank you for the video.
    We are using a user that you provided for us – https://prnt.sc/klvpR-SLGpBa
    We’ve checked https://www.limacdesign.com/shop/casa-e-home-decor/scatole-per-armadio/contenitore-per-armadio-gabry/ product as shown in your video and we do not face the problem.

    – Please clear all cache on your side, the problem can be caused by cache of your browser.
    – Please test how it works on another device where the error was not cached.
    – Try to test it using account you provided for us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2023 at 06:53

    Hello @Ioannis,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 19:49

    Hello, Stefano Valso,

    Please watch video we provided in the Private Content area of our previous reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 18:59

    Hello, Shehzad Ghazi,

    Please test how it works with the default WC theme – Storefront.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 18:58

    Hello, Stefano Valso,

    Please provide URL of the product you tested.
    Have you cleared cache?
    Please watch video by a link from the Private Content area from us.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 18:56

    Hello, Sumit,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins and Elementor Pro) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one or a few of the additional plugins is causing the problem.
    Let us know the result of this test.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 18:38

    Hello, Stefano Valso,

    We have fixed the problem for you. Changes were made in the next file -xstore/framework/admin.php.
    Additionally, the changes will be included in the next theme update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 18:33

    Hello,

    We have encountered a problem with the sortable field type for the following options
    in Theme Options -> WooCommerce -> Wishlist -> Table Content
    and Theme Options -> WooCommerce -> Compare -> Table Content.

    We have not been able to determine the cause of this issue yet, so we would like to ask if any changes have been made to the WordPress files?
    We have found the following code in wp-config.php:

    @include_once(‘/var/lib/sec/wp-settings-pre.php’); // Added by SiteGround WordPress management system
    @include_once(‘/var/lib/sec/wp-settings.php’); // Added by SiteGround WordPress management system.

    This does not seem to affect the options, but it is possible that some code has been added or modified elsewhere in WordPress.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 17:01

    Hello, Shehzad Ghazi,

    We added the next code in functions.php of your child theme:

    add_action( 'after_setup_theme', function() {
     add_filter( 'woocommerce_product_variation_title_include_attributes', '__return_true' );
    } , 999 );

    Please clear cache and check the Cart page now.

    Post your requests on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 16:56

    Hello, HUSSTLE,

    Thank you for your response.

    1/ Private Content.

    2/ For testing you can check the product in private area.

    Code was added to xstore-child/functions.php

    add_filter('etheme_single_product_builder_tabs', 'etheme_single_product_builder_tabs_acf_custom');
    
    function etheme_single_product_builder_tabs_acf_custom($tabs) {
        global $product;
    
        if ( !function_exists('get_field_object') ) return $tabs;
    
        $product_id = method_exists( $product, 'get_id' ) === true ? $product->get_id() : $product->ID;
    
        $min_priority = 60;
    
        $product_features_obj = get_field_object('product_features', $product_id);
        if ( $product_features_obj ) {
            $tabs[$product_features_obj['ID']] = array(
                    'title'     => $product_features_obj['label'],
                    'priority'  => $min_priority++,
                    'callback'  => function ( $custom ) use ( $product_features_obj ) {
                        echo do_shortcode( $product_features_obj['value'] );
                    },
                );
        }

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 16:09

    Hello, Marta,

    We’ve made some changes (xstore/framework/woo.php in etheme_available_variation_gallery() function). Please clear the cache and check how it works now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 15:32

    Hello, MAHDAR,

    In this instance, we recommend that you contact the support team of the Rank Math Pro plugin, as we are not the developers of the plugin and therefore cannot provide assistance, sorry.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 15:27

    Hello, @Marta,

    Uploading images to Media is related to WordPress and hosting functionality. Please read the online guides, for example – https://www.dreamhost.com/blog/how-to-fix-wordpress-image-upload-issues/ https://wordpress.stackexchange.com/questions/219588/too-slow-image-upload-in-wordpress-media-library-as-image-number-increases
    Try suggestions from there, and contact the support of WordPress and your hosting provider.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 15:23

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Wp-admin access is incorrect, please check.

    “Theme Options -> WooCommerce > Shop -> Products Design” – these settings affect products on the Shop page not on the single product page.
    Single product page settings come from Theme options > WooCommerce > Single product page.
    If you want to have the add to cart button, please disable the catalog mode via Theme options > WooCommerce > Shop > Catalog mode.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 15:18

    Hello, MAHDAR,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    You can use SEO plugin (for example, Yoast SEO) and configure it according to your needs and the plugin documentation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:48

    Hello,

    FTP access is ok now, but why have you changed wp-admin access?
    Please provide the correct wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:39

    Hello, Marta,

    Thank you for getting in touch with us.

    1/ Please record a video of the problem.

    2/ Please provide us with URL of your site and temporary wp-admin access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:37

    Hello, Sumit,

    We can’t log in – https://prnt.sc/jYUNgX3zlbYL , unfortunately. Please check the credentials you provided.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:34

    Hello, Parshva,

    Thank you for your response.

    You can activate “Sticky” for a section in the Single Product Builder – https://prnt.sc/Gsf0RN0JAI_I

    If this is not what you are looking for, please describe your request in more detail and provide an example of desired behavior.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:45

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Please try to add the next code in xstore-child/functions.php:
    remove_filter( 'woocommerce_product_variation_title_include_attributes', '__return_false' );
    Or the next one
    add_filter('woocommerce_product_variation_title_include_attributes', '__return_true');
    Clear the cache and check the result.

    Also, check this topic – https://www.8theme.com/topic/product-name-with-variation-on-woo-orders/#post-358749

    Kind Regards,
    8theme team

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    Viewing 16,920 results - 16,891 through 16,920 (of 68,227 total)
Viewing 30 posts - 16,891 through 16,920 (of 68,227 total)
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