Dear, Shirley Djaka,

I’ve read the conversation and asked you to do the test to find out if the problem persists with our theme only or not.
We have done this test for you already, and the result: the same problem persists independently of the activated theme (can’t access to the checkout page even with Storefront). Then we checked WooCommerce > Status > Logs, and here is the result – “2023-07-03T17:08:33+00:00 CRITICAL Uncaught TypeError: Unsupported operand types: string / string in /home/clients/750cffd053f851181de79c86d51438f1/sites/vins-niero.dev-djaka.fr/wp-content/plugins/addify-cart-and-order-restrictions/includes/class-af-crt-cart-validation.php:582” It means, the problem is caused by a critical error in files of addify-cart-and-order-restrictions plugin. You need to contact support for the plugin to get assistance.

Kind Regards,
8theme team

Hello, Saleh,

Thank you for your feedback and for sharing your experience and valuable recommendations.

Kind Regards,
8theme team

Hello, @workaholic_admin,

Yes, you can add different banners in the different categories. Create separate static blocks and add them to the categories description area, for example – https://prnt.sc/V0sCgmcZoa3C

Kind Regards,
8theme team

Hello, Ammarzo,

Thank you for contacting us and for using XStore.

We’ve disabled “Menu Cache” in Theme Options > Speed Optimization. Please clear cache and check now.

https://prnt.sc/ie9I4czupXrz – please follow this article to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Next time do not update the XStore Core plugin before the theme update.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @jabenalcazar,

Thank you for your response.

We’ve enabled the redirect to Cart https://prnt.sc/8Ef7R_uRmIor and it works fine.
Please clear the cache and check it one more time.

If this is not what you are looking for, please describe the desired result in more detail.

Best regards,
8Theme’s Team.

Dear, Fabio,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, @jabenalcazar,

Thank you for your response.

Please provide URL of your site and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello,

1/ Maybe a developer will be able to help you. Please note that additional customization in files, which is out of our basic support scope.
You may try the next code:

#header-vertical {
    top: calc(50vh - 50px);
    height: 100px;
}
#header-vertical .et-mini-content {
    height: 100vh;
    top: calc(-50vh + 50px);
}

2/ Edit page content using Elementor > settings of every section > disable Stretch.
https://elementor.com/help/section-overview/

Kind Regards,
8theme team

Hello, Montse,

Thank you for your response.

1/ Please check the translation of MailChimp plugin.

2/ “Addresses” comes from WooCommerce plugin, you need to contact their support.

3/ Theme options > WooCommerce > Built-In Compare > Empty Compare Content > Text tab

Kind Regards,
8theme team

Hello, Oranemarketing,

Thank you for contacting us and for using XStore.

Please watch this video about Live copy – https://youtu.be/MYei56eV7mU and use Chrome browser.

Also, read the next article about our Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Dear, Kondor22,

Thank you for your message. We understand your concern and fully adhere to Envato’s policy regarding the use of one license per project.

Upon reviewing your issue, we understand that your purchase code has been used on multiple projects as mentioned in the Private Content area. This indeed violates Envato’s licensing policy – https://themeforest.net/licenses/standard?license=regular

We apologize for any inconvenience caused, and to resolve this situation, please provide us with the other purchase codes you are using for each of the other projects. Upon receiving these codes, we will be able to unlock your license, allowing you to use it on the respective projects.

Thank you for your understanding and cooperation. Please kindly provide us with the necessary purchase codes, and we will be happy to assist you.

Best regards,
8theme Support Team

Hello, Prashant,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Our theme doesn’t affect it, so we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Oksi,

Thank you for contacting us and for using XStore.

How did you add collections? Is it a custom taxonomy you created?
Please note that we can’t be responsible for the custom code you added to the child theme.

Kind Regards,
8theme team

Hello, Eulice,

1/ There are Mixed Content errors on your site. Please check the screenshot in the Private Content area, and contact your hosting provider to solve Mixed Content errors.
2/ You updated WooCommerce, but forget to update the theme. You need to update XStore theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After that clear cache and check the gallery on a single product page.

If the problem will be not solved still, try to disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

“I need the plugin to be configure , the customer required it. Is there any way you all can help ? Because I been using this plugin for 1 week, why yesterday only have that issue ?” – maybe you updated the WooCommerce, but the plugin isn’t compatible with it. We would recommend you contact the support team of the plugin and ask about their assistance with it.

Kind Regards,
8theme team

Hello, Fred,

You’re welcome! Take your time.

Kind Regards,
8theme team