Mobile menu not responsive – only working on the home page

This topic has 2 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: fabio_vito
    Fabio
    Participant
    July 3, 2023 at 14:02

    Dear Support,

    I am contacting you because suddenly, on mobile view the icon to open the menu works only if the user is on the home page.

    When I open a category page, product page the menu icon on the top left hand side is not responsive.

    Could you please help me to understand the rook cause?

    Best regards,

    Fabio

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2023 at 15:48

    Dear, Fabio,

    Thank you for contacting us and for using XStore.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

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