Hello, Martijntje,

Thank you for letting us know.

Indeed, it could have been due to the default value of the WooCommerce which sets 20-30 variations for which it runs checks and so on. With the code you added, you increased the default value which helped you as there were many possible combinations >30.

Kind Regards,
8theme team

Hello, Fred,

Here is the answer from Elementor – https://elementor.com/help/will-elementor-work-with-rtl-or-other-languages/

“i did what you said but the same issue and i did remove all plugins !!!” – we already find a plugin that caused the problem, I mentioned it a few times, so you do not need to remove all other plugins. Maybe just keed disable the cache plugin to be able to see changes at once.

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new
We do not see problems from our theme side, but you are clearly saying that you are unhappy, so we can confirm the refund for you.
If you do not want to submit a refund, we will be able to provide support according to our support policy, we already provided the article to you, and your questions will be answered together with questions of other customers in the next timeframe: within 24 hours Monday-Friday and up to 48 hours on weekends.

Kind Regards,
8theme team

Hello, Fred,

There is no separate import for RTL. You already imported demo content on https://doaamkalde.com/dm-rtl-test/ , you selected RTL language to the site, and now you can edit the texts and the images. From now you may edit the demo content on-site depending on your needs.

“you are not support ?” – we are the support team for the XStore theme, here is our support policy – https://www.8theme.com/documentation/xstore/support/support/
If some problem, or situation is caused by 3rd party plugin, you need to contact the support team of that plugin. https://www.8theme.com/documentation/xstore/plugins/third-party-plugins/
“and where i can contact the support” – https://wordpress.org/support/plugin/translatepress-multilingual/

Kind Regards,
8theme team

Hello, Fred,

“its disabled ???” – yes, we’ve disabled the plugin because it caused the problem on your site. Go to Plugins and check by yourself.
“what i need to do then ?!” – we would recommend you read the documentation of the plugin or contact their support team.
This problem is independent of our theme. You can activate any other theme + activate TranslatePress – Multilingual plugin and you will get the same problem.
We, as theme support, can help only with causes which strictly related to our theme, not with problems that are independent of our theme. We hope it is clear now.

Kind Regards,
8theme team

Hello, Fred,

We can’t disable plugins still – https://prnt.sc/ObK_3hJ4LlyN Please do it by yourself.

In WooCommerce > Status > Log > we can see errors – https://gyazo.com/6469ac55778275c920eb2c8ca855746a
You need to fix it first, the next article will help you – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ , the simplest way – just contact your hosting provider to fix the mentioned memory error.
Only after fixing it, we will be able to continue, because it is a critical error.

Kind Regards,
8theme team

Hello, Barış,

Refund given.

Kind Regards,
8theme team

Hello, Fred,

Private Content

Kind Regards,
8theme team

Hello, Alvaro,

Thank you for your response.

We would recommend adding the next code in Theme Options > Theme Custom CSS:

.single-product .woocommerce-Reviews {
    padding: 0px 15px !important;
}

Kind Regards,
8theme team

Hello, Tanya,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please go to Plugins and disable XStore AMP plugin, or read – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ The problem is caused by Fancy Product Designer plugin. Once we disable this plugin, images are visible on the single product page.

2/ We added breadcrumbs. Please check the screenshot in the Private Content area.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for letting us know.

No, please do not activate the Kirki plugin to prevent conflicts with our Core plugin.

Please disable the Menu cache first (Theme Options > Speed optimization). Then go to Theme Options > Header Builder > Main menu > Font Family. Header Builder > Main header > WCAG Color. Theme Options > Breadcrumbs > Background Color and Background Image.

Kind Regards,
8theme team

Hello, Yuvi,

To be able to answer to you we need to check the situation on your site more deeply.
Could you provide temporary wp-admin access?

Did you rename the parent theme or did changes in the files? It can be the reason for the problem.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

This example is not from our demo, so we can’t guide you on how it was created, sorry.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Our XStore Studio contains sections from our demos which were created Elementor Free version + our own elements for the Elementor.

Mentioned by you blocks, from a 3rd party site, were created using Elementor, probably you will be able to create similar blocks on your site too.

Kind Regards,
8theme team

Hello, Yuvi,

Thank you for your response, but please follow our recommendations, do not skip them.

“The error has occurred on the activated site. Not on the different domain where I plan to migrate” – please follow next steps to be able to update the plugin:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09 – this is important.
The update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Also, we can do this for you, in case you provide us with the URL and temporary wp-admin access.

“I have tried but the migration fails.” – Site migration is not related to the theme. We are not sure what exactly you tried, and on what exactly step it fails, you did not describe it, but if you can’t migrate, contact your hosting provider to get assistance. Our theme does not cause any problems for the correct migration process.

We hope for your understanding.

Kind Regards,
8theme team