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Forum Replies Created

Viewing 30 posts - 16,531 through 16,560 (of 68,227 total)

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Rose Tyler

Support staff

July 2, 2023 at 16:04

Hello, Fred,

There is no separate import for RTL. You already imported demo content on https://doaamkalde.com/dm-rtl-test/ , you selected RTL language to the site, and now you can edit the texts and the images. From now you may edit the demo content on-site depending on your needs.

“you are not support ?” – we are the support team for the XStore theme, here is our support policy – https://www.8theme.com/documentation/xstore/support/support/
If some problem, or situation is caused by 3rd party plugin, you need to contact the support team of that plugin. https://www.8theme.com/documentation/xstore/plugins/third-party-plugins/
“and where i can contact the support” – https://wordpress.org/support/plugin/translatepress-multilingual/

Kind Regards,
8theme team

#361016 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 15:50

Hello, Seoanalitik24,

Here is an example of text for an empty cart – https://prnt.sc/dB9Q_G0P49zY
About the Empty Wishlist, it will be checked by one of your devs, and we will let you know.

Kind Regards,
8theme team

#361014 Copied In reply to: Lost translation after update theme. Use Loco translate

Rose Tyler

Support staff

July 2, 2023 at 15:41

Hello, Fred,

“its disabled ???” – yes, we’ve disabled the plugin because it caused the problem on your site. Go to Plugins and check by yourself.
“what i need to do then ?!” – we would recommend you read the documentation of the plugin or contact their support team.
This problem is independent of our theme. You can activate any other theme + activate TranslatePress – Multilingual plugin and you will get the same problem.
We, as theme support, can help only with causes which strictly related to our theme, not with problems that are independent of our theme. We hope it is clear now.

Kind Regards,
8theme team

#361010 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 15:25

Hello, Fred,

Once we disable TranslatePress – Multilingual plugin, RTL styles are applied. It seems you need to correctly configure that plugin.

Kind Regards,
8theme team

#361007 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 14:42

Hello, Fred,

We can’t disable plugins still – https://prnt.sc/ObK_3hJ4LlyN Please do it by yourself.

In WooCommerce > Status > Log > we can see errors – https://gyazo.com/6469ac55778275c920eb2c8ca855746a
You need to fix it first, the next article will help you – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ , the simplest way – just contact your hosting provider to fix the mentioned memory error.
Only after fixing it, we will be able to continue, because it is a critical error.

Kind Regards,
8theme team

#361003 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 14:31

Hello, Fred,

We’ve checked and we do not see the problem with RTL on our test sites.
There is something on your site that causes the problem. It can be a 3rd- party plugin, custom code, or something else. We tried to disable plugins, but the account you provided for us does not have permission for this. Please check and provide us with such permission, or disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Kind Regards,
8theme team

#361001 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 14:12

Hello, Barış,

Refund given.

Kind Regards,
8theme team

#360998 Copied In reply to: When can I expect a response from Envato?

Rose Tyler

Support staff

July 2, 2023 at 14:02

Hello, Fred,

Thank you for your response and for wp-admin access. What is URL of your site?
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, use the Private Content area.

Kind Regards,
8theme team

#360994 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 13:55

Hello, Fred,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#360992 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 13:52

Hello, Fred,

We are here to help you.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#360991 Copied In reply to: I couldn’t find find RTL demo theme to import it
Rose Tyler

Support staff

July 2, 2023 at 13:50
Hello, Alvaro,

Thank you for your response.

We would recommend adding the next code in Theme Options > Theme Custom CSS:

.single-product .woocommerce-Reviews { padding: 0px 15px !important; }

Kind Regards,
8theme team
#360990 Copied In reply to: Modificar posición boton añadir al carrito
Rose Tyler

Support staff

July 2, 2023 at 12:22

Hello, Fred,

Please submit a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and provide URL of your site via the Private Content area, so we can take a closer look.

Kind Regards,
8theme team

#360980 Copied In reply to: I couldn’t find find RTL demo theme to import it

Rose Tyler

Support staff

July 2, 2023 at 12:08

Hello, Tanya,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please go to Plugins and disable XStore AMP plugin, or read – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#360977 Copied In reply to: different template from pc to my mobile

Rose Tyler

Support staff

July 2, 2023 at 12:06

Hello, Fred,

Thank you for contacting us and for using XStore.

Please translate the theme, Core and WooCommerce plugins – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Describe in more detail how exactly you want to change the text position.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360975 Copied In reply to: website checkout page in xstore, my website is RTL

Rose Tyler

Support staff

July 2, 2023 at 12:03

Hello, Eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ The problem is caused by Fancy Product Designer plugin. Once we disable this plugin, images are visible on the single product page.

2/ We added breadcrumbs. Please check the screenshot in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360974 Copied In reply to: Missing product Image in single product.

Rose Tyler

Support staff

July 2, 2023 at 11:51

Hello, Alvaro,

Thank you for contacting us and for using XStore.

Please go to Single Product Builder > Add To Cart & Quantity > Directions > row, Elements Spacing (Px) > 10px.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#360973 Copied In reply to: Modificar posición boton añadir al carrito

Rose Tyler

Support staff

July 2, 2023 at 11:48

Hello, Yuvi,

Thank you for letting us know.

No, please do not activate the Kirki plugin to prevent conflicts with our Core plugin.

Please disable the Menu cache first (Theme Options > Speed optimization). Then go to Theme Options > Header Builder > Main menu > Font Family. Header Builder > Main header > WCAG Color. Theme Options > Breadcrumbs > Background Color and Background Image.

Kind Regards,
8theme team

#360972 Copied In reply to: Transferring To New Domain | X-Store Plugin Installation Failed

Rose Tyler

Support staff

July 2, 2023 at 10:42

Hello, Gianluca,

Thank you for your response.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#360966 Copied In reply to: The lost attribute appears even though I deleted it

Rose Tyler

Support staff

July 2, 2023 at 10:41

Hello, Yuvi,

To be able to answer to you we need to check the situation on your site more deeply.
Could you provide temporary wp-admin access?

Did you rename the parent theme or did changes in the files? It can be the reason for the problem.

Kind Regards,
8theme team

#360965 Copied In reply to: Transferring To New Domain | X-Store Plugin Installation Failed

Rose Tyler

Support staff

July 2, 2023 at 10:17

Hello,

Please provide a screenshot of the element you mean.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#360962 Copied In reply to: Moving element to show logos, brands, information etc.

Rose Tyler

Support staff

July 2, 2023 at 10:13

Hello,

Thank you for getting in touch with us.

This example is not from our demo, so we can’t guide you on how it was created, sorry.

Kind Regards,
8theme team

#360961 Copied In reply to: How to add moving elements on the bottom footer?

Rose Tyler

Support staff

July 2, 2023 at 10:08

Hello, Yuvi,

“I see there are 4 patchers being shown. Should I apply them all. Will it help?” – with the latest XStore theme version, there should not be any Patchers, because there were included in the latest theme version.
Please do not update the Core plugin before the theme update.
In your case, you need to update XStore to v.9.1.8 version first – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and only after that update the Core plugin.
To update the theme manually, please, download XStore – Installable Archive from this page https://www.8theme.com/downloads/ , then go to your Dashboard > Themes > Add new > Upload theme > select theme archive > Install now > Replace current with upload and the theme will be updated.

“Seems that solution doesn’t work.” – as was mentioned we can help you update the Core plugin in case you provide temporary access. Did you read our documentation? Have you tried to update it via FTP?
There is another simple way to update plugins, please follow the next steps: 1/ Download a plugin from this page – https://www.8theme.com/account ; 2/ Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

Kind Regards,
8theme team

#360960 Copied In reply to: Transferring To New Domain | X-Store Plugin Installation Failed

Rose Tyler

Support staff

July 2, 2023 at 09:59

Hello,

Thank you for contacting us and for using XStore.

Our XStore Studio contains sections from our demos which were created Elementor Free version + our own elements for the Elementor.

Mentioned by you blocks, from a 3rd party site, were created using Elementor, probably you will be able to create similar blocks on your site too.

Kind Regards,
8theme team

#360959 Copied In reply to: How to replicate other websites (blocks and design) etc.

Rose Tyler

Support staff

July 2, 2023 at 09:51

Hello, Gianluca,

We asked you to check how it is displayed with the Storefront theme because we suppose the mentioned situation is independent of our theme. In case it will be confirmed after testing with Storefront, you will need to contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.
Local attributes can be edited/deleted for every product individually because they were created in such a way.

Kind Regards,
8theme team

#360956 Copied In reply to: The lost attribute appears even though I deleted it

Rose Tyler

Support staff

July 2, 2023 at 09:47

Hello, Yuvi,

Thank you for your response, but please follow our recommendations, do not skip them.

“The error has occurred on the activated site. Not on the different domain where I plan to migrate” – please follow next steps to be able to update the plugin:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09 – this is important.
The update the plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Also, we can do this for you, in case you provide us with the URL and temporary wp-admin access.

“I have tried but the migration fails.” – Site migration is not related to the theme. We are not sure what exactly you tried, and on what exactly step it fails, you did not describe it, but if you can’t migrate, contact your hosting provider to get assistance. Our theme does not cause any problems for the correct migration process.

We hope for your understanding.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360954 Copied In reply to: Transferring To New Domain | X-Store Plugin Installation Failed

Rose Tyler

Support staff

July 2, 2023 at 09:42

Hello,

Thank you for contacting us and for using XStore.

Examples of our Testimonials you can find here – https://xstore.8theme.com/elementor/demos/minimal-fashion02/testimonials-element/

About the 3rd party site you provided, we are not responsible for it.
Maybe the support of the Elementor plugin will guide you better.

We hope this information is helpful.

Kind Regards,
8theme team

#360953 Copied In reply to: Client testimonials – how to edit/change the way it appears?

Rose Tyler

Support staff

July 2, 2023 at 09:37

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ There is no such option.

2/ Do you mean content in the footer? Please go to Theme Options > Footer > Styling > Padding > set left and right 85px.

Kind Regards,
8theme team

#360952 Copied In reply to: Vertical menu questions. How to edit the size?

Rose Tyler

Support staff

July 2, 2023 at 09:24

Hello,

Thank you for contacting us and for using XStore.

Do you mean the next element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/animated-headline-element/ ? Currently, it doesn’t have speed settings.

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Kind Regards,
8theme team

#360949 Copied In reply to: Moving element to show logos, brands, information etc.

Rose Tyler

Support staff

July 2, 2023 at 09:20

Hello, Gianluca,

Thank you for contacting us and for using XStore.

1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

2/ Make sure that you translated mentioned texts for the XStore theme via Loco Translate plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Double-check that the names of translation files and locations, so they are correct.

Kind Regards,
8theme team

#360948 Copied In reply to: The lost attribute appears even though I deleted it

Rose Tyler

Support staff

July 2, 2023 at 09:09

Hello, Webpat,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

#360946 Copied In reply to: Is there any option to use same them on another website
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Viewing 30 posts - 16,531 through 16,560 (of 68,227 total)

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Forum Replies Created

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