Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team

Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team

Hello, @karawhereibelong,

Thank you for your response.

Could you please provide us with more information about the issue and screenshots for better understanding?

Provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, Sint0,

Please try to use the next code:

.et-off-canvas.et_b_header-account input#rememberme+span {
    text-overflow: unset !important;
}

Kind Regards,
8theme team

Hello, Moeed,

Thank you for contacting us and for using XStore.

Please download “Revolution sliders from XStore Demos” from this page https://www.8theme.com/downloads/ , unzip it, then you will find folders of demos with archives of sliders, for example, this can be imported – https://prnt.sc/KYVrWcWF6N0N https://prnt.sc/Ye2G9mWRzZKj

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for getting in touch with us.

Do you want to translate “Add to Cart” text?

Please follow next articles to translate the theme, XStore Core and WooCommerce plugins – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://woocommerce.com/document/woocommerce-localization/

Kind Regards,
8theme team

Hello @ayoub,

Thank you for your response.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Could you provide the URL of your site also?

Kind Regards,
8theme team

Hello, Sint0,

Thank you for your response.

Please try the next custom CSS code:

.et-content-dropdown.et_element-top-level .header-account-content.et-mini-content:after {
    content: '';
    position: absolute;
    right: -20px;
    left: -20px;
    top: -20px;
    bottom: -20px;
    z-index: -1;
}

If this doesn’t help, there is no other way than set the Off-Canvas type or disable the dropdown, unfortunately.

Kind Regards,
8theme team

Hello, Vasak,

You’re welcome!
Have a good day too

Kind Regards,
8theme team

Hello, Ministry Of Concrete,

Thank you for contacting us and for using XStore.

Please try to remove next widgets from the sidebar and check how it works then – https://prnt.sc/FM29TUp8fk9g
Let us know the result.

After that, please provide temporary wp-admin and FTP access, so we can check the situation more deeply.

Kind Regards,
8theme team

Hello, Vasak,

Thank you for contacting us and for using XStore.

Comparing plugins’ email templates and default WooCommerce templates you may see that “Kargo Takip Türkiye” plugin has a few fully different structure/technique of code → https://prnt.sc/cSkdpi1y-ZM- which make load of the email template content forcibly from their files and not from the basic ones (which could be filtered/hooked by our builder).
Comparing to correctly registered email that could be rendered from our Builder → https://prnt.sc/dXy7cmBYG1fS
We recommend you contact with plugin’s author with such questions to make their emails registered correctly which helps you to use our Email builder for such email types.

Thanks for understanding!

Kind Regards,
8theme team

Hello, @karawhereibelong,

Thank you for contacting us and for using XStore.

In order to resolve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off. After that, please clear the cache of your browser and check the Footer.

If this doesn’t help, please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for your response, but you did not fix Mixed Content errors.

“I have deactivate the plugin” – do you mean one of plugins? We asked you to deactivate all 3rd party plugins on the site.
We deactivated mentioned plugins, which fixed the problem, then we activated the plugins one by one. The Pack – the reason for the problem with the gallery. Now The Pack is disabled, please check the Single Product page on your site – https://prnt.sc/lcwjsjsRlt_d , you still need to fix the Mixed Content errors (contact hosting provided about it).
If you want to use The Pack, contact its support to fix the problem.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Yes, it is not possible right now, unfortunately.
You can post your request on our Taskboard at https://www.8theme.com/taskboard/, so the dev team read it there.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for your response.

Private Content

Kind Regards,
8theme team