Hello, Kristjan,

Thank you for your response.

Please record a video of the problem (upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL)and provide temporary wp-admin access, so we can check the situation more deeply.

Kind Regards,
8theme team

Hello, Harsha,

Private Content

Kind Regards,
8theme team

Hello, @Patronela,

Thank you for your response.

Please try to use the next custom CSS code:

.products-page-brands {
    pointer-events: none;
}

Best Regards,
8Theme’s Team

Hello, @amd4ever,

Thank you for your response.

1/ https://ibb.co/mqvmRgd – Theme Options > WooCommerce > Cart/Checkout Layout > COPYRIGHTS > Content > edit it via Text tab

2/ https://prnt.sc/mnpnEQcVA5GA

Best Regards,
8Theme’s Team

Hello,

Thank you for your response.

Categories – done
Menu – please go to Loco translate > Plugins > Core > try by yourself to translate Menu https://prnt.sc/JhIxNbbeD6yY because we are getting 403 error as on the screenshot.
403 Forbidden error says that you don’t have permissions on your server for this request. Contact your host provider for help in this situation.

Kind Regards,
8theme team

Hello, Nirasulanka,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin and FTP access, we will check what can be done to help you.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

Hello, Vlad,

Thank you for contacting us and for using XStore.

1/ To change the colors of the links on your website, please navigate to XStore > Theme Options > Styling/Colors > Choose Main Color and select the desired color. Once you have made your selection, please remember to publish the changes and clear your server and browser caches before checking back on your site.

2/ Try to add this snippet to the custom CSS

::selection {
    background: #d60000;
    color: #fff;
}
::-moz-selection {
    background: #d60000;
    color: #fff;
}

edit colors depending on your needs.

Kind Regards,
8theme team

Hello, Harsha,

Thank you for contacting us and for using XStore.

Please provide FTP access, we need to check the problem more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Shivshahiitdepartment,

Thank you for getting in touch with us.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Please check the transition of mentioned strings for the XStore Core plugin.

Theme Options > Header builder > Mobile Menu > Additional Tab Title.

Then clear all cache and check the result.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Single Product Builder > Breadcrumbs > Leave Product Name In Content > On.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Promove Mais,

Thank you for contacting us and for using XStore.

General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme, but on your server settings, images you use, third-party plugins you use, etc.
Google Pagespeed always scores 20-50 points for mobile performance for 99% of websites built with WordPress.
We suggest that you follow the instructions provided by Google PageSpeed Insights, for example – https://prnt.sc/w_OD7Jt3ZYFd and our documentation – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Odiseo,

Thank you for contacting us and for using XStore.

1/ What plugin do you use for a subscription?

2/ Please check how it works with the default WooCommerce theme – Storefront activated on your site.

Kind Regards,
8theme team

Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team

Hello, Mguevararojas2022,

You wrote “I have checked and it is not on any website.” , and we believed that XStore is not used on your sites, but now we can see that you are using the theme on 11 sites without the activation. Unfortunately, it is a critical violation. As described in licensing policies, any theme purchased on ThemeForest can’t be used in this way. It is allowed to use the theme on 1 project after the purchase. The system of activation should help to monitor this, in your case, XStore was purchased 1 time, but used on a lot of sites.

Best regards,
8theme Support Team