Hello, Charles Siritho,

Thank you for your response.
In case the situation is independent of our theme, we would recommend you contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Tushant Kumar,

Thank you for contacting us and for using XStore.

We’ve checked your site and do not see problems. Please clear cache and check one more time.
Please describe in more detail what exactly is incorrect right now.

Kind Regards,
8theme team

Hello, Zeal Evince,

Thank you for letting us know.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Atahan,

Thank you for contacting us and for using XStore.

Theme Options > WooCommerce > Shop > Design Products > Elements > disable Categories.

We hope this information is helpful.

Kind Regards,
8theme team

https://www.8theme.com/topic/oops-looks-like-the-page-is-lost-this-is-not-a-fault-just-an-accident-that-was-not-intentional/#post-362512

Hello, Riccardo,

When mentioned 3rd party plugins are disabled all work fine? Have you tried to contact the support of plugins?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please let us know the answer you get from the plugin authors, we mean plugin after disabling which the logging in works fine.
After that, provide temporary wp-admin and FTP access, so we can check what can be done to help you from our side.

Kind Regards,
8theme team

Hello @amiseo,

Please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Dominus,

Thank you for contacting us and for using XStore.

Please note that additional customization in files is out of our basic support scope.

We have developed the following functions for you, simply add them to the functions.php of the child theme.
Note: if you are using additional plugins for user registration, the sent functions may not work.

if (! function_exists('et_validate_registration_by_email_domain')){
    // Hook into the registration_errors action (To prevent default WordPress registration)
    add_action('registration_errors', 'et_validate_registration_by_email_domain', 10, 3);

    function et_validate_registration_by_email_domain($errors, $sanitized_user_login, $user_email) {
        // Define the list of allowed email domains
        $allowed_domains = array('gmail.com', 'yahoo.com');

        // Extract the domain part of the email address
        $user_email_parts = explode('@', $user_email);
        $user_domain = strtolower(end($user_email_parts));

        // Check if the user's email domain is in the allowed list
        if (!in_array($user_domain, $allowed_domains)) {
            $errors->add('email_domain_not_allowed', __('Registration is allowed only with specific email domains.', 'xstore-child'));
        }

        // Return the modified errors object
        return $errors;
    }
}

if (! function_exists('et_wc_validate_registration_by_email_domain')){
    // Hook into the woocommerce_new_customer_data filter (To prevent WooCommerce registration)
    add_filter('woocommerce_new_customer_data', 'et_wc_validate_registration_by_email_domain', 10, 1);

    function et_wc_validate_registration_by_email_domain($customer_data) {
        // Define the list of allowed email domains
        $allowed_domains = array('gmail.com', 'yahoo.com');

        // Get the email address from the customer data
        $user_email = $customer_data['user_email'];

        // Extract the domain part of the email address
        $user_email_parts = explode('@', $user_email);
        $user_domain = strtolower(end($user_email_parts));

        // Check if the user's email domain is in the allowed list
        if (!in_array($user_domain, $allowed_domains)) {
            throw new Exception(__('Registration is allowed only with specific email domains.', 'xstore-child'));
        }

        // Return the modified customer data
        return $customer_data;
    }
}

Kind Regards,
8theme team

Hello, Aasem,

We have resolved your issue, the bug was caused by a conflict between the following options:
Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Hide Sidebar On Mobile Devices -> ON
and
Customizer ->
WooCommerce (Shop) -> Shop -> Shop Page Layout -> Sidebar Position -> Off-Canvas.

We have made changes to the following files:
wp-content/themes/js/modules/sidebarCanvas.min.js
wp-content/themes/js/theme/sidebarCanvas.js
wp-content/themes/theme/functions.php

These changes will also be included in the next update (not in the v.9.1.11).

Kind Regards,
8theme team

Hello, Nathan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Your site is under maintenance mode, so we can’t check it without access.
Could you provide temporary wp-admin access?

Kind Regards,
8theme team

Hello, Erksoft,

Thank you for your response.
Of course, it is – XStore > Theme Options Header Builder > Logo settings on WordPress.
Here you can find videos about header Builder – https://www.youtube.com/c/8theme/videos

Kind Regards,
8theme team

Hello, Montse,

Thank you for contacting us and for using XStore.

Sale Label Text can be changed via Theme Options > WooCommerce > Shop Elements> Product Badges.

To translate “up to”, please check the translation of XStore Core plugin.
Provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, Zeal Evince,

Please record a video of the problem, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best Regards,
8Theme’s Team

Hello, Williambondsjr,

Thank you for your response.

Currently, your theme settings have the highest priority.

I will send your request to our dev team.

Kind Regards,
8theme team

Hello, Shngz,

Thank you for getting in touch with us.

It requests additional customization in files, which is out of our basic support scope.
You can contact our partners with a request about additional customization service, the Codeable team, who will perform your task quickly and with high quality – https://codeable.io/?ref=qGTdX

Kind Regards,
8theme team