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Certain areas / features keep on showing loading circle and never load

This topic has 6 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

nathan

Participant

July 20, 2023 at 15:56

Ive been updating the website and after a while certain areas of the website where kept blank, a loading circle kept on showing but never loaded. Tried loading the website through elementor editor in safe mode but it didn’t show the full page like it used to. When I tried to preview the original theme it works, so it could be something I did. Kindly help

#362487 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

5 Answers

Rose Tyler

Support staff

July 20, 2023 at 16:09

Hello, Nathan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Your site is under maintenance mode, so we can’t check it without access.
Could you provide temporary wp-admin access?

Kind Regards,
8theme team

Please contact administrator
for this information.

#362492 Copied

nathan

Participant

July 20, 2023 at 16:19

Kindly see private content

Please contact administrator
for this information.

#362494 Copied

Rose Tyler

Support staff

July 20, 2023 at 16:40

Hello, Nathan,

We can’t log in – https://prnt.sc/AMUa7MCEesGH Please check the credentials.

Kind Regards,
8theme team

#362497 Copied

nathan

Participant

July 20, 2023 at 16:48

Kindly try again now

#362499 Copied

Rose Tyler

Support staff

July 20, 2023 at 16:56

Hello, Nathan,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

#362501 Copied
Tagged: circle, loading, never load, template, woocommerce, wordpress
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