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Critical error on site when trying to access dashboard

This topic has 2 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

Jennifer

Participant

July 24, 2023 at 14:07

Hello there,

I am having an issue with my site whenever we try to access de dashboard.
This is the second time this happens. Previously, we restored a backup we had loosing some data. But this happened again and we dont know how to stop this from happening.
We got an email from WordPress saying that the problem was detected on the Xstore theme.
When accessing from recuparation mode, the theme is deactivated.

Can you guys give us a hand?

Best regards,

Please, contact administrator
for this information.

#362781 Copied Theme version: 9 WooCommerce version: 7.9.0

1 Answer

Rose Tyler

Support staff

July 24, 2023 at 14:43

Hello, Jennifer,

Thank you for getting in touch with us.

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.
Or
Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Kind Regards,
8theme team

#362799 Copied
Tagged: access, critical error, dashboard, templates, woocommerce, wordpress
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